Service Desk Engineer Internships
Service desk engineer internships give university students, recent graduates, and early-career switchers hands-on project experience resolving real infrastructure and support challenges, mentorship from working engineers, and, at many employers, a path toward a full-time offer. Openings are concentrated across Construction & Real Estate, with LBMC, RENK, and Baird among the employers posting roles now.
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At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.
Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.
POSITION SUMMARY: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.
SUPERVISORY RESPONSIBILITIES:
- N/A
DUTIES/RESPONSIBILITIES:
The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
SKILLS/ABILITIES:
Required:
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Strong communication, problem-solving, and organizational skills.
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
EDUCATION AND EXPERIENCE:
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
TRAVEL REQUIREMENTS:
- 0%
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
OTHER DUTIES:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.
At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.
Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.
POSITION SUMMARY: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.
SUPERVISORY RESPONSIBILITIES:
- N/A
DUTIES/RESPONSIBILITIES:
The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
SKILLS/ABILITIES:
Required:
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Strong communication, problem-solving, and organizational skills.
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
EDUCATION AND EXPERIENCE:
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
TRAVEL REQUIREMENTS:
- 0%
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
OTHER DUTIES:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.
Service Desk Engineer Internship Market
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
Tips for Your Service Desk Engineer Internship Search
Apply months before your target start date
Large employers, including enterprise IT departments and managed service providers, recruit summer interns the preceding fall and close applications well before the new year. Smaller companies and co-op programs post closer to start dates, so check listings consistently throughout the year and submit the moment a role that fits you appears.
Build a home-lab portfolio before you apply
Hiring teams for service desk engineer internships expect limited work history, so your projects are what give them something to evaluate. Document two or three completed setups or troubleshooting scenarios, name every tool and platform you used, and publish the write-ups or screenshots somewhere linkable so you can point directly to them in applications and interviews.
Work your campus network alongside direct applications
Campus career fairs surface structured programs tied to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. At the same time, apply directly to companies running smaller cohorts, since many service desk engineer intern openings never reach campus recruiting and you'll widen the pool you can reach significantly.
Practice your technical screen out loud before interviews
Service desk engineer intern interviews typically include a scenario-based or troubleshooting screen where you walk through diagnosing a system issue or prioritizing a ticket queue. Practice your answers out loud, explaining each step as you go, because interviewers weigh how you think through a problem as much as whether you land on the right answer.
Target structured IT internship programs at larger employers
Many large technology companies, financial institutions, and healthcare systems run cohort-based IT or service desk internship programs designed specifically for people new to the field. These programs offer structured training and mentorship but recruit early and fill fast, so identify the programs that match your background and apply in the first week they open.
Set your work-type filter before you start searching
On-site roles are 17% of the service desk engineer internships listed here. Decide what you can commit to before you start reviewing listings, then filter by location and work type so you're not spending time on roles you can't take. Migrate Mate's work-type filter applies that cut immediately.
Service Desk Engineer Internships: Frequently Asked Questions
How do I get a service desk engineer internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. Build a documented portfolio of troubleshooting scenarios, home-lab configurations, or helpdesk simulations that gives recruiters something concrete to assess. Submit direct applications online and attend campus career fairs, where recruiters often move faster for students they meet in person.
Can a service desk engineer internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What drives it for service desk engineer interns is consistent performance on real tickets and projects, available headcount on the team, and understanding the employer's return-offer timeline early. Treat the internship as an extended interview, deliver well, and ask your manager about the process without counting on a specific outcome.
When should I apply for service desk engineer internships?
Earlier than most candidates expect. Large employers, including enterprise IT and managed service providers, recruit for summer cohorts the preceding fall, often closing applications before winter break. Smaller companies and co-op programs post closer to their start dates, so openings appear year-round. Checking listings regularly and applying as soon as a role appears gives you the best shot at a first-round interview.
Are service desk engineer internships paid?
Most professional service desk engineer internships in the United States are paid. Compensation varies by company size, industry, and location, and listings show it where the employer chooses to disclose it. Unpaid arrangements are uncommon in professional IT settings but do exist at some nonprofits and very small organizations, so review each listing carefully before applying.
What should a service desk engineer internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects showing the tools and platforms you used, such as ticketing systems, remote desktop utilities, or network monitoring software, and link to a home-lab write-up, GitHub repository, or troubleshooting case study so recruiters can see your work directly. Add relevant coursework in networking, operating systems, or cybersecurity and keep the whole document to one page.
Are there remote service desk engineer internships?
Yes. Remote and hybrid roles make up 83% of the service desk engineer internship listings here, with the rest on-site. Remote cohorts fill quickly because they draw applicants from across the country, so apply early once you decide remote works for your situation. Use the work-type filter to see only the format that fits you.
Can international students get service desk engineer internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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