Enterprise Support Specialist Jobs
Enterprise Support Specialist jobs are open from entry-level to senior across enterprise software, cloud services, financial technology, and managed services, with specializations in technical account management, SLA-driven client support, and platform onboarding. Scan the live roles below and apply to whichever ones fit.
Find JobsLooking for remote work? View remote enterprise support specialist jobs →Overview
Showing 5 of 83+ Enterprise Support Specialist jobs
SUMMARY
Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team, and we are seeking an exceptional Enterprise Technical Support Engineer. We feature a dynamic environment with creative, hard-working people and groundbreaking technologies. Join us and make a difference. In this exciting position you will be part of the AppleCare Enterprise Services (ACES) Deployment and Services Technology Group. You’ll provide customer support and escalation support, mentoring, and guidance, for Enterprise Customer Support Engineers. This position will include advanced technical assistance via telephone, e-mail, or on-site visits to ACES Enterprise customers and AppleCare Enterprise locations.
DESCRIPTION
We are looking for a Senior Enterprise Technical Support Engineer who is self-motivated, has great diagnostic instincts, and enjoys working cross functionally. You are a strong advocate for customer satisfaction and have deep knowledge of Apple’s Deployment and Services design, with a strong technical foundation in troubleshooting theory and practice. You have solid experience with Apple developed applications and a deep understanding of core technologies, networking, and deployments.
MINIMUM QUALIFICATIONS
- Bachelors degree or equivalent experience required
- 10+ years of related industry experience
PREFERRED QUALIFICATIONS
- Ability to work well on a team, at the same time demonstrating individual responsibility and unmatched work ethic
- Ability to capture information and solve complex problems
- Driven to develop and use professional relationships across Apple organizations
- Track record of successful collaboration with and influencing of development
- Excellent Enterprise class customer-facing skills
- Knowledge of App Attestation, Content Caching, Single Sign-On (SSO) and Platform SSO, Enterprise Cloud Services
- Possess deep knowledge of foundational Device Deployment technologies such as:
- Declarative Management
- Apple’s Business and School Manager Services
- Account Driven Enrollment Programs
- MDM Integration and Management
- Installation and Software Update
- Apple Schoolwork and Classroom
- Volume Purchase Program
- Apple Configurator
- Ability to gather information and solve complex problems
- Collaborate with other teams, including Sales, Readiness, and Software Engineering, to investigate and resolve complex issues impacting Apple products
- Understand how products should work and be able to explain simply what isn’t working
- Ability to see past the question and understand the underlying need. Know when it’s necessary to address the actual need instead of just answering the question
- Demonstrate excellent communication skills, and adapt your communication style to the audience
- This position may require occasional domestic or international travel, as well as availability during evenings and weekends to support critical customer issues
COMPENSATION
- Base pay range for this role is between $178,400 and $297,200, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Apple believes accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Apple accepts applications to this posting on an ongoing basis.
SUMMARY
Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team, and we are seeking an exceptional Enterprise Technical Support Engineer. We feature a dynamic environment with creative, hard-working people and groundbreaking technologies. Join us and make a difference. In this exciting position you will be part of the AppleCare Enterprise Services (ACES) Deployment and Services Technology Group. You’ll provide customer support and escalation support, mentoring, and guidance, for Enterprise Customer Support Engineers. This position will include advanced technical assistance via telephone, e-mail, or on-site visits to ACES Enterprise customers and AppleCare Enterprise locations.
DESCRIPTION
We are looking for a Senior Enterprise Technical Support Engineer who is self-motivated, has great diagnostic instincts, and enjoys working cross functionally. You are a strong advocate for customer satisfaction and have deep knowledge of Apple’s Deployment and Services design, with a strong technical foundation in troubleshooting theory and practice. You have solid experience with Apple developed applications and a deep understanding of core technologies, networking, and deployments.
MINIMUM QUALIFICATIONS
- Bachelors degree or equivalent experience required
- 10+ years of related industry experience
PREFERRED QUALIFICATIONS
- Ability to work well on a team, at the same time demonstrating individual responsibility and unmatched work ethic
- Ability to capture information and solve complex problems
- Driven to develop and use professional relationships across Apple organizations
- Track record of successful collaboration with and influencing of development
- Excellent Enterprise class customer-facing skills
- Knowledge of App Attestation, Content Caching, Single Sign-On (SSO) and Platform SSO, Enterprise Cloud Services
- Possess deep knowledge of foundational Device Deployment technologies such as:
- Declarative Management
- Apple’s Business and School Manager Services
- Account Driven Enrollment Programs
- MDM Integration and Management
- Installation and Software Update
- Apple Schoolwork and Classroom
- Volume Purchase Program
- Apple Configurator
- Ability to gather information and solve complex problems
- Collaborate with other teams, including Sales, Readiness, and Software Engineering, to investigate and resolve complex issues impacting Apple products
- Understand how products should work and be able to explain simply what isn’t working
- Ability to see past the question and understand the underlying need. Know when it’s necessary to address the actual need instead of just answering the question
- Demonstrate excellent communication skills, and adapt your communication style to the audience
- This position may require occasional domestic or international travel, as well as availability during evenings and weekends to support critical customer issues
COMPENSATION
- Base pay range for this role is between $178,400 and $297,200, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Apple believes accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Apple accepts applications to this posting on an ongoing basis.
Enterprise Support Specialist Jobs by Experience Level
See All 83 Enterprise Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEnterprise Support Specialist Job Market
Who's Hiring
- Amazon Web Services28
- Apple4
- Amazon3
- Bank of America3
- QTS2
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in enterprise support specialist jobs.
- Three or more years of experience supporting enterprise or business-tier clients
- Proficiency in ITSM and CRM platforms such as Salesforce Service Cloud or ServiceNow
- Demonstrated ability to manage SLAs and meet contractual response time commitments
- Strong written and verbal communication skills for executive-level stakeholder interactions
- ITIL Foundation certification or equivalent service management framework knowledge
- Bachelor's degree in information technology, business administration, or a related field
Tips for Your Enterprise Support Specialist Job Search
Tailor your resume to SLA metrics
Enterprise support roles prioritize measurable outcomes. Rewrite your work history bullets to include response time targets you met, ticket volume you handled, and escalation rates you reduced. Hiring managers for enterprise accounts want to see numbers, not just duties.
Highlight your enterprise tools experience
List every CRM, ITSM platform, and remote desktop tool you've used in a dedicated skills section. Enterprise clients expect their support teams to already know the tools, so a recognizable stack on your resume shortens the vetting conversation significantly.
Apply early to roles that fit
Migrate Mate lists enterprise support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by client tier
Filter your job search by keywords like 'enterprise accounts,' 'named accounts,' or 'strategic clients' to find roles supporting Fortune 500 customers rather than SMB accounts. The skills overlap, but the interview bar, ticket complexity, and stakeholder expectations differ sharply.
Prepare for scenario-based interviews
Enterprise support interviews almost always include a live scenario: a critical client is down, an escalation path is unclear, or an executive is on the call. Practice walking interviewers through your prioritization logic out loud, not just the resolution steps.
Negotiate your on-call and escalation terms
Before accepting an offer, clarify the after-hours escalation policy, on-call rotation frequency, and whether overtime or comp time applies. Enterprise clients often expect 24/7 coverage, and the burden distribution varies widely from one employer to the next.
Enterprise Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most enterprise support specialists?
Amazon Web Services, Apple, and Amazon are hiring the most enterprise support specialists right now, with openings concentrated in Texas, Virginia, and California, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at cloud infrastructure companies and managed service providers with large enterprise client bases.
How many enterprise support specialist jobs are remote?
About 45% of enterprise support specialist openings are fully remote or hybrid as of November 2026, reflecting the shift toward distributed support teams across the industry. Technical account management and software-focused support roles tend to offer the most remote flexibility, while roles tied to on-site enterprise hardware or data center environments typically require in-person presence.
How do you become an enterprise support specialist?
Start by building experience in a customer-facing support role, ideally one that exposes you to business accounts rather than individual consumers. Get familiar with an ITSM platform and earn an ITIL Foundation certification, which signals fluency in service management frameworks. Move into roles with progressively larger account scopes, then position yourself for enterprise-tier openings by emphasizing SLA ownership and executive communication experience on your resume.
Can you get hired as an enterprise support specialist with little experience?
Yes, some employers hire candidates with limited direct enterprise experience if you can demonstrate strong troubleshooting instincts, calm under pressure, and familiarity with business-tier software. Starting in a general technical support or customer success associate role at a company that serves enterprise clients is a practical path in. Certifications like ITIL Foundation and hands-on knowledge of a major CRM or ITSM platform can close the gap when your experience history is short.
What does the enterprise support specialist interview process look like?
Most enterprise support specialist interviews run two to four rounds. The first round is typically a recruiter screen covering your background and tools experience. A hiring manager round follows, focused on past escalations, SLA management, and how you handle difficult client situations. Final rounds often include a scenario exercise where you walk through a mock critical incident or client call, and sometimes a panel with team leads or account managers you'd work alongside.
Where can I find and apply to enterprise support specialist jobs?
You can find and apply to enterprise support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry focus, then apply directly to each listing that fits your background and preferences.
See All 83 Enterprise Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs