Escrow Closer Jobs
Escrow Closer jobs are open across real estate, title insurance, mortgage lending, and banking, from entry-level processors to senior closers, with specializations in residential, commercial, and refinance transactions. Scan the live roles below and apply to whichever ones fit.
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RIHousing – Escrow & Customer Service Manager
Salary - $89,161.00 - $129.283.00
Please note: This pay range represents the base annual full-time salary for all positions within this job grade. The actual salary offered will depend on factors such as experience and other job‑ related‑ qualifications.
What we are all about:
We are seeking a dynamic professional to join our team as the Escrow & Customer Service Manager. This role provides strategic and operational leadership to supervisor-level staff responsible for frontline customer interactions and escrow account management. The Manager ensures consistent service delivery, process accuracy, and regulatory compliance across both functions. A key focus of this role is maintaining robust quality control frameworks while identifying, assessing, and mitigating operational risks to support organizational effectiveness and customer satisfaction.
This is a hybrid position based in Providence, Rhode Island, where you will be an integral part of our Loan Servicing team. The role is designed for face-to-face collaboration and direct involvement in our office environment.
What you’ll do daily:
- Lead, coach, and develop the Customer Service Supervisor and Escrow team staff; establish performance expectations, conduct regular coaching, and support employee growth and engagement.
- Oversee daily escrow operations to ensure the timely and accurate payment of real estate taxes, hazard and flood insurance premiums, mortgage insurance, insurance loss proceeds, and FHA 203(k) rehabilitation funds.
- Design, implement, and maintain quality control processes to ensure service excellence, transactional accuracy, regulatory compliance, and effective risk management.
- Identify operational risks, process gaps, and control weaknesses; develop and implement solutions to strengthen internal controls and improve efficiency.
- Collaborate with Compliance, Risk Management, Audit, Loan Servicing Leadership, and the Assistant Director of Loan Servicing to ensure adherence to organizational standards and regulatory requirements.
- Assist with the conversion of acquired loan portfolios into RIHousing's single-family servicing portfolio, ensuring compliance with multi-state escrow requirements, lender-placed insurance regulations, and RESPA/CFPB loan transfer requirements.
- Provide leadership and support for the resolution of complex customer and escrow-related issues, including escrow discrepancies, escrow analyses, insurance claims, and FHA 203(k) rehabilitation loan inquiries.
- Manage relationships with third-party tax service and insurance tracking vendors, ensuring service quality, operational effectiveness, and compliance with applicable regulatory requirements.
- Oversee processes related to real estate tax payment, reconciliation, insurance monitoring, insurance premium payments, and lender-placed insurance administration.
- Ensure customer complaints, inquiries, and regulatory requests are addressed within required timeframes and in accordance with RESPA, CFPB, SAFE Act, GLBA, and other applicable federal and state regulations.
- Train staff on loan servicing practices, policies, procedures, and third-party technology platforms; provide technical guidance to the Operations Specialists as needed.
- Review operational reports, production metrics, exception reports, and tickler reports to ensure timely completion of servicing activities and resolution of outstanding items.
- Maintain relationships with municipal taxing authorities and external business partners to support efficient escrow operations.
- Develop, maintain, and update escrow-related policies and procedures; remain current on RIHousing program requirements, investor guidelines (Fannie Mae, Freddie Mac, Ginnie Mae), FHA requirements, private mortgage insurance requirements, and mortgage servicing regulations.
- Develop an understanding of Customer Service operations and recommend process improvements, quality control measures, reporting enhancements, and workflow efficiencies.
- Provide backup leadership for Customer Service functions, including loan boarding, payment processing, payoff administration, Successor in Interest requests, partial lien releases, mortgage discharges, MERS administration, and Iron Mountain file management systems.
- Manage the partial release of lien request process and oversee special projects and other duties as assigned.
How you will make an impact:
- Ensure the accurate and timely disbursement of escrow funds through effective oversight of internal processes, third-party vendors, and key external partners, including municipal taxing authorities.
- Deliver reliable reporting, administrative oversight, and year-end activities that support informed decision-making and operational excellence.
- Drive continuous improvement by maintaining current policies and procedures, supporting strategic initiatives, and contributing to special projects that enhance servicing operations.
- Safeguard the organization by ensuring compliance with federal and state audit requirements, privacy regulations, and information security standards.
- Promote portfolio accuracy and regulatory compliance by monitoring loan portfolio notifications and validating customer information throughout the servicing lifecycle.
What success looks like in this position:
- Three to five (3-5) years of leadership experience in loan servicing, customer service, escrow administration, or related financial services operations.
- Strong understanding of escrow regulations, mortgage servicing standards, and quality control best practices.
- Demonstrated ability to lead teams, coach supervisors, and build high-performing, compliant operations.
- Excellent verbal and written communication, analytical, computer, organizational, and problem-solving skills
- Proven track record implementing quality assurance programs and risk mitigation strategies.
- Bilingual ability preferred (particularly Spanish)
- Associate's degree in business administration, real estate, or related field (Bachelor's preferred)
Not sure if you meet all the qualifications? Let us decide!
Why RIHousing:
- Mission-Driven Organization
- Mentorship Program
- Lunch and Learn series
- Employee Recognition Programs
- Dedicated Workforce
- Parking Stipend
- Medical/Dental/Vision/Life Insurance
- Paid Time Off
- Retirement Options
- Flexible Work Hours- If Position Eligible, Future Hybrid Work May Be Available
- Education Reimbursement
- Onsite Fitness Classes
- Volunteer Days
- Winner of “Best Places to Work” 2016, 2018, 2019, 2021 – 2026
- Greater Providence Chamber of Commerce Worksite Health Award 2013 – 2026
- PBN's Healthiest Employers of RI 2025 & 2026
About RIHousing
RIHousing works to ensure that all people who live in Rhode Island can afford a healthy, attractive home that meets their needs. RIHousing provides loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. Created by the General Assembly in 1973, RIHousing is a self-sustaining corporation and receives no state funding for operations.
RIHousing – Escrow & Customer Service Manager
Salary - $89,161.00 - $129.283.00
Please note: This pay range represents the base annual full-time salary for all positions within this job grade. The actual salary offered will depend on factors such as experience and other job‑ related‑ qualifications.
What we are all about:
We are seeking a dynamic professional to join our team as the Escrow & Customer Service Manager. This role provides strategic and operational leadership to supervisor-level staff responsible for frontline customer interactions and escrow account management. The Manager ensures consistent service delivery, process accuracy, and regulatory compliance across both functions. A key focus of this role is maintaining robust quality control frameworks while identifying, assessing, and mitigating operational risks to support organizational effectiveness and customer satisfaction.
This is a hybrid position based in Providence, Rhode Island, where you will be an integral part of our Loan Servicing team. The role is designed for face-to-face collaboration and direct involvement in our office environment.
What you’ll do daily:
- Lead, coach, and develop the Customer Service Supervisor and Escrow team staff; establish performance expectations, conduct regular coaching, and support employee growth and engagement.
- Oversee daily escrow operations to ensure the timely and accurate payment of real estate taxes, hazard and flood insurance premiums, mortgage insurance, insurance loss proceeds, and FHA 203(k) rehabilitation funds.
- Design, implement, and maintain quality control processes to ensure service excellence, transactional accuracy, regulatory compliance, and effective risk management.
- Identify operational risks, process gaps, and control weaknesses; develop and implement solutions to strengthen internal controls and improve efficiency.
- Collaborate with Compliance, Risk Management, Audit, Loan Servicing Leadership, and the Assistant Director of Loan Servicing to ensure adherence to organizational standards and regulatory requirements.
- Assist with the conversion of acquired loan portfolios into RIHousing's single-family servicing portfolio, ensuring compliance with multi-state escrow requirements, lender-placed insurance regulations, and RESPA/CFPB loan transfer requirements.
- Provide leadership and support for the resolution of complex customer and escrow-related issues, including escrow discrepancies, escrow analyses, insurance claims, and FHA 203(k) rehabilitation loan inquiries.
- Manage relationships with third-party tax service and insurance tracking vendors, ensuring service quality, operational effectiveness, and compliance with applicable regulatory requirements.
- Oversee processes related to real estate tax payment, reconciliation, insurance monitoring, insurance premium payments, and lender-placed insurance administration.
- Ensure customer complaints, inquiries, and regulatory requests are addressed within required timeframes and in accordance with RESPA, CFPB, SAFE Act, GLBA, and other applicable federal and state regulations.
- Train staff on loan servicing practices, policies, procedures, and third-party technology platforms; provide technical guidance to the Operations Specialists as needed.
- Review operational reports, production metrics, exception reports, and tickler reports to ensure timely completion of servicing activities and resolution of outstanding items.
- Maintain relationships with municipal taxing authorities and external business partners to support efficient escrow operations.
- Develop, maintain, and update escrow-related policies and procedures; remain current on RIHousing program requirements, investor guidelines (Fannie Mae, Freddie Mac, Ginnie Mae), FHA requirements, private mortgage insurance requirements, and mortgage servicing regulations.
- Develop an understanding of Customer Service operations and recommend process improvements, quality control measures, reporting enhancements, and workflow efficiencies.
- Provide backup leadership for Customer Service functions, including loan boarding, payment processing, payoff administration, Successor in Interest requests, partial lien releases, mortgage discharges, MERS administration, and Iron Mountain file management systems.
- Manage the partial release of lien request process and oversee special projects and other duties as assigned.
How you will make an impact:
- Ensure the accurate and timely disbursement of escrow funds through effective oversight of internal processes, third-party vendors, and key external partners, including municipal taxing authorities.
- Deliver reliable reporting, administrative oversight, and year-end activities that support informed decision-making and operational excellence.
- Drive continuous improvement by maintaining current policies and procedures, supporting strategic initiatives, and contributing to special projects that enhance servicing operations.
- Safeguard the organization by ensuring compliance with federal and state audit requirements, privacy regulations, and information security standards.
- Promote portfolio accuracy and regulatory compliance by monitoring loan portfolio notifications and validating customer information throughout the servicing lifecycle.
What success looks like in this position:
- Three to five (3-5) years of leadership experience in loan servicing, customer service, escrow administration, or related financial services operations.
- Strong understanding of escrow regulations, mortgage servicing standards, and quality control best practices.
- Demonstrated ability to lead teams, coach supervisors, and build high-performing, compliant operations.
- Excellent verbal and written communication, analytical, computer, organizational, and problem-solving skills
- Proven track record implementing quality assurance programs and risk mitigation strategies.
- Bilingual ability preferred (particularly Spanish)
- Associate's degree in business administration, real estate, or related field (Bachelor's preferred)
Not sure if you meet all the qualifications? Let us decide!
Why RIHousing:
- Mission-Driven Organization
- Mentorship Program
- Lunch and Learn series
- Employee Recognition Programs
- Dedicated Workforce
- Parking Stipend
- Medical/Dental/Vision/Life Insurance
- Paid Time Off
- Retirement Options
- Flexible Work Hours- If Position Eligible, Future Hybrid Work May Be Available
- Education Reimbursement
- Onsite Fitness Classes
- Volunteer Days
- Winner of “Best Places to Work” 2016, 2018, 2019, 2021 – 2026
- Greater Providence Chamber of Commerce Worksite Health Award 2013 – 2026
- PBN's Healthiest Employers of RI 2025 & 2026
About RIHousing
RIHousing works to ensure that all people who live in Rhode Island can afford a healthy, attractive home that meets their needs. RIHousing provides loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. Created by the General Assembly in 1973, RIHousing is a self-sustaining corporation and receives no state funding for operations.
Escrow Closer Jobs by Experience Level
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Find Escrow Closer JobsEscrow Closer Job Market
Who's Hiring
- Anywhere Real Estate15
- FCT6
- Place Studio5
- Godot Consulting5
- Lennar2
Top Industries Hiring
- Construction & Real Estate
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in escrow closer jobs.
- Two or more years of experience handling residential or commercial escrow closings
- Proficiency with escrow or title software such as SoftPro, RamQuest, or ResWare
- Active notary public commission or willingness to obtain one upon hire
- Strong knowledge of Closing Disclosure and HUD-1 settlement statement preparation
- State-issued escrow officer or title insurance license where required by law
- Ability to manage multiple simultaneous closing files under strict deadline pressure
Tips for Your Escrow Closer Job Search
Tailor your resume to transaction volume
Escrow closer job postings often ask for experience handling a specific number of closings per month. Quantify your throughput on your resume so hiring managers can immediately gauge whether your pace matches their pipeline.
Highlight your state licensing credentials upfront
Many states require a notary commission, escrow officer license, or title insurance license. List these in a dedicated credentials section near the top of your resume so reviewers don't have to hunt for compliance eligibility.
Filter openings by transaction type and software
Residential, commercial, and refinance closings use different workflows and software platforms. When searching, target postings that match the transaction type you know best and confirm whether they use software you can operate on day one.
Apply early to roles that fit
Migrate Mate lists escrow closer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a file-review exercise in interviews
Many escrow closer interviews include a practical component where you review a sample HUD-1, Closing Disclosure, or title commitment for errors. Practice spotting common discrepancies like mismatched payoff figures or missing signatures before your interview.
Negotiate start date around your pipeline obligations
If you're leaving an employer mid-month, you may have open files that need to close. Be direct with your new employer about your transition timeline so you're not caught between two sets of closing obligations and can negotiate a realistic start date.
Escrow Closer Jobs: Frequently Asked Questions
Which companies are hiring the most escrow closers?
Anywhere Real Estate, FCT, and Place Studio are hiring the most escrow closers right now, with openings concentrated in Texas, California, and Ohio, based on current listings on Migrate Mate as of November 2026. Demand tends to track mortgage origination activity, so hiring volume shifts with interest rate cycles.
How many escrow closer jobs are remote?
About 49% of escrow closer openings are fully remote or hybrid as of November 2026, with remote roles most concentrated in refinance and mortgage-side closing rather than in-person purchase transactions. Title company positions tied to wet signings or in-person closings are significantly less likely to be remote.
How do you become an escrow closer?
Start by gaining experience in a related title, mortgage, or real estate administrative role to learn how closing files are assembled. Obtain a notary commission, then pursue any state-required escrow officer or title insurance license. Build hands-on experience with closing software and settlement statements, and work up to independently managing files from opening through funding.
Can you get hired as an escrow closer with little or no experience?
Yes, some title companies and lenders hire entry-level escrow assistants or processors who learn closing duties on the job. Demonstrating accuracy with document review, comfort with deadlines, and familiarity with real estate contracts or loan documents can offset a shorter work history. Obtaining your notary commission before applying signals readiness and removes a common hiring barrier.
What does the escrow closer interview process look like?
Most escrow closer interviews involve an initial phone or video screen to verify experience and licensing, followed by an in-person or video interview with a branch manager or operations lead. Many employers include a practical exercise, such as reviewing a Closing Disclosure for errors or walking through how you handle a last-minute payoff change. A background and credit check typically follows a conditional offer.
Where can I find and apply to escrow closer jobs?
You can find and apply to escrow closer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience, transaction specialization, and location preferences, then apply directly to each one that fits.
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