Senior Level Field Service Manager Jobs

INTRODUCTION

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

JOB'S MISSION

As a Senior Field Service Engineer II at ASM, you are the technical authority for a product or module at one of our largest customer sites. You own the problems no one else has solved, lead escalations to closure, and raise the capability of the engineers around you. This is one of the top individual contributor levels in the Field Service Engineer path — the work is technical leadership, not supervision.

WHAT YOU WILL BE WORKING ON

• Serve as the technical expert for an assigned product, module, or application at a customer site.
• Lead diagnosis and resolution of the most complex hardware, software, and integration failures.
• Own tool-down escalations end to end, including documentation and closure.
• Lead root-cause investigations on quality and repeat events, and drive the corrective actions.
• Identify failure trends across the fab and act on them before they become downs.
• Create technical training material and mentor FSEs to increase module proficiency.
• Drive improvements to ASM procedures and customer specs — redlines, spec edits, drawing corrections.
• Partner with spares and the customer to convert reactive work into proactive maintenance.
• Travel domestically and internationally (25–75%).

BASIC QUALIFICATIONS

• Bachelor's degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
• 10+ years of field service or semiconductor manufacturing experience on complex capital equipment.
• Demonstrated ownership of critical escalations in a high-volume production environment.
• Deep troubleshooting capability on microprocessor-controlled electro-mechanical systems, including issues without a documented path.
• Fluency reading and redlining electrical, electronic, and electro-mechanical schematics.
• Structured problem solving and root-cause analysis, with documentation others can follow.
• Proven ability to coach and develop other engineers.
• Credibility with customer engineering and operations leadership.

PREFERRED QUALIFICATIONS

• Deposition experience — ALD, epitaxy, PECVD, PEALD, or vertical furnace.
• Prior role as module owner, escalation owner, or site SME.
• Track record building and delivering technical training.
• Knowledge of vacuum, closed-loop gas control, and electro-pneumatic systems.
• Experience working around toxic and flammable gases in a fab environment.
• History of converting recurring failures into permanent design or procedure changes.

Apply today to be part of what's next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.