First Line Support Jobs
First Line Support jobs are open across IT services, healthcare, finance, and retail, at every level from entry-level technician to team lead, with specializations in helpdesk support, incident management, and customer-facing technical troubleshooting. See the openings below and apply to the ones that match your experience.
Find First Line Support JobsOverview
Showing 5 of 22+ First Line Support jobs
Job Title:
First Line Risk & Control Manager - Digital Asset GroupLocation:
CityScapeWhat you'll do:
This role is a first line of defense risk professional responsible for support and/or execution of various risk programs and Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. This role is responsible for engaging with the BU in management of risks and controls across all risk types, monitoring the creation and execution of risk policies, procedures, and/or program requirements, to effectively manage risks, and serving as an effective communication channel between the Risk Management Department and business units. The role also leads and develops a team, owns the department's policies, procedures and reporting, and maintains tracking of time-sensitive action items and issues.- Drive proactive and timely identification, management, and oversight of issues per WAB requirements
- Identification of thematic root causes underlying control failures and facilitating the planning and execution of effective remediation of control gaps
- Manage a portfolio of Issues, including issue tracking from identification through validation and closure; maintain issue logs, monitor remediation milestones and due dates, escalate past-due items, and collaborate with stakeholders from all lines of defense to resolve roadblocks and facilitate solutioning with senior leaders
- Liaise within the organization to ensure connectivity with enterprise-wide issue management efforts to enhance Western Alliance safety and soundness
- Development of strong relationships with key stakeholders
- Proactive engagement with control functions to ensure understanding of the First Line of Defense governance program
- Focus on continuous control improvements across all areas to enable the evolutionary design of the overall control framework in an efficient, cost effective, streamlined, and value-add manner
- Development, implementation, maintenance and management of issue data and records within the Issue Management application. (System of Record)
- Write, update, and maintain department policies, standards, and desktop procedures; coordinate stakeholder and effective challenge reviews, manage version control and approvals, and ensure documents are reviewed on schedule and reflect current processes and regulatory requirements
- Create, produce, and update recurring and ad hoc reports for the department, stakeholders, and senior management, including executive-level presentations summarizing risk, control, and issue status, key metrics, trends, and required decisions
- Manage, coach, and develop team members; set clear goals and expectations, provide ongoing feedback, support training and career development, and ensure adequate coverage and cross-training for critical processes
- Create and manage a departmental tickler system to track time-sensitive items (e.g., document reviews, certifications, attestations, renewals, regulatory and audit commitments) and ensure required actions are completed prior to expiration or due date, with escalation of items at risk
What you'll need:
- 7+ years of related experience or similar field.
- Bachelor's degree in related field required.
- Previous leadership experience required.
- Demonstrated experience managing, coaching, and developing team members.
- Advanced experience writing and maintaining policies and procedures and preparing reports and presentations for senior and executive audiences; proficiency with Microsoft Excel, Word, and PowerPoint.
- Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced experience in Compliance, Operations Management, Audit, Risk Management, or related field. Advanced analytical skills to determine key areas of focus, summary of meetings and key decisions and actions.
- Advanced knowledge of and experience in documenting process maps in process mapping software. Advanced experience identifying risks and controls in processes and performing/guiding risk and control self-assessments and other risk management activities.
- Expert speaking and writing communication skills.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Job Title:
First Line Risk & Control Manager - Digital Asset GroupLocation:
CityScapeWhat you'll do:
This role is a first line of defense risk professional responsible for support and/or execution of various risk programs and Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. This role is responsible for engaging with the BU in management of risks and controls across all risk types, monitoring the creation and execution of risk policies, procedures, and/or program requirements, to effectively manage risks, and serving as an effective communication channel between the Risk Management Department and business units. The role also leads and develops a team, owns the department's policies, procedures and reporting, and maintains tracking of time-sensitive action items and issues.- Drive proactive and timely identification, management, and oversight of issues per WAB requirements
- Identification of thematic root causes underlying control failures and facilitating the planning and execution of effective remediation of control gaps
- Manage a portfolio of Issues, including issue tracking from identification through validation and closure; maintain issue logs, monitor remediation milestones and due dates, escalate past-due items, and collaborate with stakeholders from all lines of defense to resolve roadblocks and facilitate solutioning with senior leaders
- Liaise within the organization to ensure connectivity with enterprise-wide issue management efforts to enhance Western Alliance safety and soundness
- Development of strong relationships with key stakeholders
- Proactive engagement with control functions to ensure understanding of the First Line of Defense governance program
- Focus on continuous control improvements across all areas to enable the evolutionary design of the overall control framework in an efficient, cost effective, streamlined, and value-add manner
- Development, implementation, maintenance and management of issue data and records within the Issue Management application. (System of Record)
- Write, update, and maintain department policies, standards, and desktop procedures; coordinate stakeholder and effective challenge reviews, manage version control and approvals, and ensure documents are reviewed on schedule and reflect current processes and regulatory requirements
- Create, produce, and update recurring and ad hoc reports for the department, stakeholders, and senior management, including executive-level presentations summarizing risk, control, and issue status, key metrics, trends, and required decisions
- Manage, coach, and develop team members; set clear goals and expectations, provide ongoing feedback, support training and career development, and ensure adequate coverage and cross-training for critical processes
- Create and manage a departmental tickler system to track time-sensitive items (e.g., document reviews, certifications, attestations, renewals, regulatory and audit commitments) and ensure required actions are completed prior to expiration or due date, with escalation of items at risk
What you'll need:
- 7+ years of related experience or similar field.
- Bachelor's degree in related field required.
- Previous leadership experience required.
- Demonstrated experience managing, coaching, and developing team members.
- Advanced experience writing and maintaining policies and procedures and preparing reports and presentations for senior and executive audiences; proficiency with Microsoft Excel, Word, and PowerPoint.
- Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced experience in Compliance, Operations Management, Audit, Risk Management, or related field. Advanced analytical skills to determine key areas of focus, summary of meetings and key decisions and actions.
- Advanced knowledge of and experience in documenting process maps in process mapping software. Advanced experience identifying risks and controls in processes and performing/guiding risk and control self-assessments and other risk management activities.
- Expert speaking and writing communication skills.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
First Line Support Jobs by Experience Level
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Find First Line Support JobsFirst Line Support Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in first line support jobs.
- 1-2 years of helpdesk or IT support experience in a business environment
- Proficiency with ticketing systems such as ServiceNow or Jira Service Management
- Strong troubleshooting skills for Windows OS, Microsoft 365, and common business applications
- Clear verbal and written communication skills for user-facing support
- CompTIA A+ certification or equivalent technical credential
- Familiarity with Active Directory, VPN configuration, and basic network connectivity
Tips for Your First Line Support Job Search
Tailor your resume to ticket tools
First line support hiring managers scan for the specific ticketing and remote desktop tools you've used. Name them explicitly in your work history, not just in a skills list, and note the volume of tickets you handled to give context.
Apply early to roles that fit
Migrate Mate lists first line support openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target industry verticals strategically
First line support roles in healthcare and finance often require familiarity with compliance-heavy environments like HIPAA or PCI DSS. Filter your search by industry and highlight any regulated-environment experience upfront to separate yourself from generalist applicants.
Demonstrate soft skills with real examples
Interviewers for first line support positions test how you handle frustrated users, not just technical knowledge. Prepare two or three short stories from past roles where you resolved a stressful user situation calmly and explain the outcome.
Earn a vendor-neutral certification first
If you're light on paid experience, a CompTIA A+ or ITIL Foundation certificate signals baseline competence to employers who might otherwise skip your application. Many first line support job listings list these as preferred qualifications, and either can be earned in a few months.
Follow up after a technical assessment
Many first line support hiring processes include a short scenario-based assessment. Sending a brief note referencing one specific problem from the assessment shows initiative and reinforces your technical reasoning in a way a generic thank-you email doesn't.
First Line Support Jobs: Frequently Asked Questions
Which companies are hiring the most first line supports?
The companies hiring the most first line supports right now include Los Alamos National Laboratory, MUFG, and Qnity, with the largest share of openings in Ohio, New York, and New Mexico, based on current listings on Migrate Mate as of November 2026. Managed service providers and large healthcare systems tend to maintain the most consistent hiring volume for this role.
How many first line support jobs are remote?
About 75% of first line support openings are fully remote or hybrid as of November 2026, with remote work most common in software and SaaS companies where all users and systems are cloud-based. On-site roles remain more prevalent in healthcare, government, and financial services, where in-person hardware support is still required.
How do you become a first line support?
Start by building a foundation in Windows and Mac OS troubleshooting, networking basics, and common business productivity tools. Earn a vendor-neutral certification like CompTIA A+ or complete an ITIL Foundation course to demonstrate structured knowledge. Then apply to entry-level helpdesk roles or internships where you can log real ticket volume and move up from there.
Can you get a first line support job with no experience?
Yes, many employers will consider candidates with no paid experience if you can show hands-on technical ability and a certification. Building a home lab, volunteering IT support for a nonprofit, or completing a community college IT program gives you concrete examples to reference. Focus your applications on small businesses and managed service providers, which tend to hire more junior candidates than large enterprise IT teams.
What does the first line support interview process look like?
Most first line support interviews include a phone screen to confirm basic technical knowledge, followed by a scenario-based interview where you walk through how you'd troubleshoot a common issue such as a user locked out of their account or a printer that won't connect. Some employers add a short written or practical assessment. The whole process usually wraps up within two to three weeks.
Where can I find and apply to first line support jobs?
You can find and apply to first line support jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits. New positions are added regularly, so checking back frequently gives you the best chance of catching fresh openings before they fill.
See All 22 First Line Support Jobs
Find roles that match your experience and apply in just a few clicks.
Find First Line Support Jobs