Green Card User Researcher Jobs
User Researcher roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree or higher in a relevant field like human-computer interaction, psychology, or cognitive science. PERM labor certification is the standard path, and employers file on your behalf after your offer is confirmed.
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About the Team: The Emerging Product Engineering Team is the incubator for TikTok USDS JV's newest ventures in the US market. We are responsible for the end-to-end success of a diverse portfolio applications. We operate with a strong “0→1” mindset, prioritizing agility, rapid iteration, and creative problem-solving to build and scale products. We are looking for a User Services Operation Manager to join our team, you will be responsible for overall business strategy and building service processes and capabilities for North America services, building a complete pre-sale/in-sale/after-sale service business process and standard covering the whole full lifecycle service journey, building online services, offline services, technology & Maintenance capabilities, spare parts management, consumer self-service operation and service IT operation management capabilities to ensure the consistency of service standards and consumer service experience.
Responsibilities:
- Responsible for the operational management of North America hotline services, including the operation and quality management of the hotline center, and the capacity building of self-service (APP, official website, intelligent services, etc.)
- Responsible for overall consumer daily issue feedback management, organizing and analyzing user requests, promoting product quality improvement and iterative optimization, and enhancing consumer experience
- Responsible for the preparation, construction, and management of service capabilities during the new product launch process, building North America market service technical and training capability
- Responsible for the analysis and management of North America market consumer voices, handling and following up different service channels consumer upgrade issues, feedback the upgrade issue to RD and pushing related department (product/quality department) continuously improves and enhances product quality and consumer experience
- Responsible for product quality repair and consumer on-site service operation management, including the introduction of repair suppliers, management of repair centers, and management of returns and exchanges
Qualifications
Minimum Qualifications:
- Bachelor's or higher degree, minimum 4 years in 3C electronic product service leadership role, ideally within call center, user management related work experience
- Works conscientiously, responsibly, proactively, with strong execution and stress resistance capabilities, and good teamwork
- Have experience in negotiating with, cooperating with, and introducing service providers; experience in building service suppliers or offline product repair service networks
Preferred Qualifications:
- Technical background in 3C electronic products
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $88000 - $202667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the Team: The Emerging Product Engineering Team is the incubator for TikTok USDS JV's newest ventures in the US market. We are responsible for the end-to-end success of a diverse portfolio applications. We operate with a strong “0→1” mindset, prioritizing agility, rapid iteration, and creative problem-solving to build and scale products. We are looking for a User Services Operation Manager to join our team, you will be responsible for overall business strategy and building service processes and capabilities for North America services, building a complete pre-sale/in-sale/after-sale service business process and standard covering the whole full lifecycle service journey, building online services, offline services, technology & Maintenance capabilities, spare parts management, consumer self-service operation and service IT operation management capabilities to ensure the consistency of service standards and consumer service experience.
Responsibilities:
- Responsible for the operational management of North America hotline services, including the operation and quality management of the hotline center, and the capacity building of self-service (APP, official website, intelligent services, etc.)
- Responsible for overall consumer daily issue feedback management, organizing and analyzing user requests, promoting product quality improvement and iterative optimization, and enhancing consumer experience
- Responsible for the preparation, construction, and management of service capabilities during the new product launch process, building North America market service technical and training capability
- Responsible for the analysis and management of North America market consumer voices, handling and following up different service channels consumer upgrade issues, feedback the upgrade issue to RD and pushing related department (product/quality department) continuously improves and enhances product quality and consumer experience
- Responsible for product quality repair and consumer on-site service operation management, including the introduction of repair suppliers, management of repair centers, and management of returns and exchanges
Qualifications
Minimum Qualifications:
- Bachelor's or higher degree, minimum 4 years in 3C electronic product service leadership role, ideally within call center, user management related work experience
- Works conscientiously, responsibly, proactively, with strong execution and stress resistance capabilities, and good teamwork
- Have experience in negotiating with, cooperating with, and introducing service providers; experience in building service suppliers or offline product repair service networks
Preferred Qualifications:
- Technical background in 3C electronic products
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $88000 - $202667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See all 161+ Green Card User Researcher Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card User Researcher Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in User Researcher
Document your UX research methods formally
PERM requires your employer to justify why your credentials match the job's minimum requirements. Build a portfolio that maps your specific research methods, tools, and degree field directly to the advertised role's duties, not just outcomes.
Target employers with dedicated UX teams
Companies running ongoing research programs are more likely to treat your role as permanent and business-critical, which is exactly the framing PERM requires. Look for organizations with in-house research ops infrastructure, not agencies that staff research project-by-project.
Check the OFLC Wage Search before negotiating
Your offered salary must meet the DOL prevailing wage for your specific SOC code and work location. Pull the OFLC Wage Search figures for your metro area early so your offer letter reflects a wage that won't require costly amendments later.
Clarify your degree equivalency early in hiring
If you hold a three-year bachelor's degree from outside the U.S., USCIS may not automatically accept it as equivalent to a four-year U.S. degree for EB-2 purposes. Get a credential evaluation completed before your employer begins the PERM filing timeline.
Use Migrate Mate to find sponsoring employers
Identifying which companies have actually filed PERM or I-140 petitions for research roles saves months of guesswork. Migrate Mate surfaces employers with active green card sponsorship history so you can target your applications where sponsorship is already established practice.
Understand what changes between PERM and I-140 filing
Your employer controls the PERM and I-140 filings, but you must confirm the job description matches your actual duties throughout. Discrepancies discovered at the I-485 stage can invalidate earlier approvals, so stay in close contact with your employer's HR or immigration counsel.
Green Card User Researcher: Frequently Asked Questions
Does a User Researcher role typically qualify for EB-2 or EB-3?
User Researcher positions qualify for EB-2 when the employer establishes that an advanced degree is a minimum requirement for the role. Most employers post these roles requiring a bachelor's degree, which places them in EB-3. If your employer can justify that a master's or equivalent is genuinely required, EB-2 becomes available and can shorten your wait time depending on your country of birth.
How does the green card PERM process differ from H-1B sponsorship for User Researchers?
H-1B visa is a temporary work visa with an annual lottery cap and a three-year initial period. PERM-based green card sponsorship has no annual cap at the petition level, leads to permanent residency, and ties the approval to a specific job offer rather than an annual lottery. The tradeoff is timeline: PERM plus I-140 plus I-485 or consular processing typically takes two to four years or longer depending on your country of birth and USCIS backlogs.
What O*NET occupation code applies to User Researcher roles for PERM purposes?
User Researcher roles most commonly fall under O*NET code 15-1255.01 (User Experience Researchers and Designers) or adjacent codes depending on your specific duties. Your employer's immigration attorney uses the O*NET profile to identify the correct SOC code, which then determines the prevailing wage your offered salary must meet under DOL PERM requirements.
How can I find User Researcher jobs that already offer green card sponsorship?
Migrate Mate lets you search specifically for User Researcher roles at employers with documented green card sponsorship history, filtering out the guesswork of cold-applying and then asking about immigration support. Targeting employers who have already filed PERM or I-140 petitions for research roles significantly shortens your path from offer to petition.
Can my employer start the PERM process before I'm on H-1B status?
Yes. PERM filing is not dependent on your current visa status. An employer can begin the PERM labor certification process for you while you're on OPT, H-1B, L-1 visa, or any other authorized status. Starting early matters because PERM approval, I-140 approval, and the priority date queue for your country of birth all run in sequence, and none of those clocks start until PERM is filed.