Guest Service Representative Jobs
Guest Service Representative jobs are open across hospitality, healthcare, retail, and financial services, at every level from entry-level to senior and lead, with specializations in front desk operations, customer support, and concierge services. Scan the live roles below and apply to whichever ones fit.
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GUEST EXPERT - GUEST EXPERIENCE CALL CENTER
Location: Dublin, OH
Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.
You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
- Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
- Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
- Performing other duties as assigned.
Job Requirements:
- Position requires a self-motivated, detail-oriented and organized person.
- Candidate must possess superior customer service skills, and excellent verbal and written skills.
- Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
- Candidate must possess basic math skills and have working knowledge of computers.
- The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
- Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
- Previous customer service experience preferred.
- Looking for part-time or fulltime availability - open availability for weekdays, weekends or nights preferred
- Position is onsite at BASE ONE in Dublin, OH.
Perks:
- $10-$20 Salon + Spa services
- 40% off Salon + Spa products
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Find JobsGuest Service Representative Job Market
Who's Hiring
- J&P Hospitality Management17
- NCG Hospitality.16
- Andre-Boudin Bakeries7
- BMI Hospitality Management3
- Murphco of FL2M
What Employers Look For
The qualifications that appear most often in guest service representative jobs.
- High school diploma or GED equivalent
- One or more years of customer-facing service experience
- Proficiency with property management or reservations software
- Strong verbal communication and active listening skills
- Ability to handle complaints and resolve issues calmly under pressure
- Flexible availability including evenings, weekends, and holidays
Tips for Your Guest Service Representative Job Search
Tailor your resume to each property type
A resume for a hotel front desk role reads differently than one for a hospital guest services desk. Swap in the right terminology for each setting, like 'patient experience' versus 'guest satisfaction,' so hiring managers see you as a fit from the first line.
Apply early to roles that fit
Migrate Mate lists guest service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight PMS and reservation software by name
Employers in hotels and resorts often filter for candidates familiar with specific property management systems. Name the platforms you've used directly in your resume's skills section rather than writing a vague phrase like 'proficient in relevant software.'
Prepare for scenario-based interview questions
Guest service interviews lean heavily on situational prompts, like how you'd handle a double-booked room or an upset patient in a waiting area. Rehearse two or three specific stories from past roles that show de-escalation, problem-solving, and follow-through.
Search by shift type to match your availability
Many guest service representative openings are overnight, weekend, or rotating shifts that go unfilled because candidates overlook them. Filtering by shift when you search surfaces less competitive postings where your availability alone gives you a real advantage.
Follow up after applying to high-interest postings
A brief, professional follow-up email to the hiring manager two to three business days after applying keeps your name visible in a high-volume applicant pool. Reference the specific property or department in your note so it reads as genuine, not templated.
Guest Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most guest service representatives?
The companies hiring the most guest service representatives right now include J&P Hospitality Management, NCG Hospitality., and Andre-Boudin Bakeries, with the largest share of openings in California, Florida, and Arizona, based on current listings on Migrate Mate as of November 2026. Volume shifts seasonally, so checking back regularly surfaces new postings as they open.
How many guest service representative jobs are remote?
About 2% of guest service representative openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site in most industries. Remote and hybrid arrangements are most common in call center support and virtual concierge positions tied to travel booking, insurance, or financial services rather than in hospitality or healthcare settings.
How do you become a guest service representative?
Start by building experience in any customer-facing role, such as retail, food service, or front-of-house positions. Develop familiarity with scheduling or reservation tools used in your target industry. A high school diploma meets most entry-level requirements. Certifications in hospitality or customer service from recognized training programs can help you stand out when moving into hotel or healthcare settings.
Can you get hired as a guest service representative with no experience?
Yes, many employers hire guest service representatives with no direct experience if you can demonstrate strong interpersonal skills and reliability. Retail, food service, or volunteer work counts toward showing customer-facing ability. Emphasize soft skills like patience, clear communication, and composure during high-pressure moments. Entry-level hotel and medical office roles are especially open to candidates willing to train on proprietary software.
What does the guest service representative interview process look like?
Most interviews begin with a phone or video screen focused on availability and basic experience. An in-person or video interview follows, usually with a property manager or department lead, covering situational questions about handling difficult guests or busy periods. Some employers include a brief role-play scenario. Hospitality and healthcare employers may also conduct a background check before extending an offer.
Where can I find and apply to guest service representative jobs?
You can find and apply to guest service representative jobs on Migrate Mate, which lists current openings from employers across the United States. Search roles by location, industry, or shift type to narrow results to listings that fit your situation, then apply directly to each one that matches.
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