Guest Service Supervisor Jobs in Illinois
Guest Service Supervisor jobs in Illinois are open across Chicago, Naperville, and Schaumburg and other Illinois metros, with employers like Starbucks, Sodexo, and Hyatt hiring at every experience level. Find a role that fits below and apply directly.
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INTRODUCTION
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
ABOUT OUR PROPERTY
Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees. At The Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.
YOUR ROLE
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Maintain the Sundries shop, keeping up with inventory and ordering as necessary
- Train all new Front Desk Agents to provide exceptional customer service
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
QUALIFICATIONS
- Must be available to work a flexible schedule to include nights, weekends and holidays
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
COMPENSATION
$28.61
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
See All 414+ Guest Service Supervisor Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Guest Service Supervisor JobsGuest Service Supervisor Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Guest Service Supervisor Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
- Starbucks396

- Sodexo3

- Hyatt2

- Royal Caribbean2

- Eataly1

Top Industries Hiring
- Food & Beverage403
- Hospitality & Tourism5
- Transportation & Logistics3
- Healthcare & Medical Services2
- Distribution & Wholesale1
What Illinois Employers Look For
The qualifications that appear most often in guest service supervisor jobs across Illinois.
- 2-4 years of customer service or hospitality experience in a supervisory capacity
- Demonstrated ability to lead, coach, and schedule a team of service staff
- Proficiency with property management or customer service software platforms
- Strong conflict resolution and guest complaint handling skills
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Availability to work evenings, weekends, and holidays as part of rotating shifts
Guest Service Supervisor Jobs in Illinois: Frequently Asked Questions
How many guest service supervisor jobs are there in Illinois?
There are 414+ guest service supervisor openings in Illinois on Migrate Mate as of June 2026, with the most roles in Chicago, Naperville, and Schaumburg. New positions post regularly as employers across Illinois hire.
Which Illinois cities have the most guest service supervisor jobs?
Chicago, Naperville, and Schaumburg have the most guest service supervisor openings in Illinois right now, with additional roles spread across smaller metros statewide.
Which companies hire guest service supervisors in Illinois?
Employers hiring guest service supervisors in Illinois include Starbucks, Sodexo, and Hyatt, based on current listings on Migrate Mate as of June 2026.
Are there remote guest service supervisor jobs in Illinois?
Yes. About 0% of guest service supervisor openings tied to Illinois are remote or hybrid as of June 2026. The rest are on-site roles based in Illinois metros.
How do I apply for guest service supervisor jobs in Illinois?
You can apply to guest service supervisor jobs in Illinois directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Illinois location, then apply to each one that fits.
See All 414+ Guest Service Supervisor Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Guest Service Supervisor Jobs