Guest Service Supervisor Jobs in Florida

INTRODUCTION

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

ABOUT OUR PROPERTY

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

ROLE AND RESPONSIBILITIES

Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you passionate about the food and beverage industry and have an eye for detail? If so, we want to hear from you!

We are seeking a motivated and experienced Food & Beverage Supervisor to join our team. This individual will support the Shula’s General Manager as well as oversee the lunch period operations at the Hilton University of Florida Conference Center. In this leadership role, you will help deliver outstanding dining experiences, ensure smooth daily operations, and lead a dedicated team in maintaining the highest standards of service.

Responsibilities

• Ensure guest satisfaction is always the top priority.
• Respond promptly to guest needs, requests, and inquiries.
• Handle guest complaints professionally and effectively.
• Train and empower staff to deliver exceptional service.
• Assist in managing departmental daily operations.
• Analyze financial data to identify opportunities for cost control.
• Oversee inventory and ensure proper control procedures are followed.
• Lead, motivate, and develop team members.
• Assist with training, scheduling, and performance reviews.
• Foster a positive, collaborative, and professional work environment.
• Ensure compliance with certifications, policies, and safety regulations.
• Maintain high standards of food quality, presentation, and service.
• Conduct regular inspections for health, safety, and cleanliness.
• Ensure equipment is maintained through preventative maintenance programs.
• Support efforts to maximize resources and achieve departmental goals.
• Identify cost-saving opportunities and build strong vendor relationships.
• Adjust staffing and inventory levels based on business demand.

BASIC QUALIFICATIONS

• Minimum 2 years of leadership experience in food & beverage service, preferably in hospitality.
• Proven leadership experience with the ability to motivate a team.
• Strong communication and interpersonal skills.
• Problem-solving and decision-making skills under pressure.
• Knowledge of cash handling and basic accounting procedures.
• High school diploma or equivalent (hospitality degree a plus).

WHY JOIN US?

At Hilton, you’ll be part of a global brand known for hospitality excellence. We offer a supportive environment, growth opportunities, and the chance to make a meaningful impact on the guest experience at one of Gainesville’s premier conference centers. Apply today and take the next step in your hospitality career!

COMPENSATION

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.