Guest Service Supervisor Jobs
Guest Service Supervisor jobs are open across hotels, resorts, airlines, and retail, at levels from team lead to senior supervisor, with specializations in front desk operations, concierge services, and complaint resolution. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 126+ Guest Service Supervisor jobs
At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.
The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.
Your Role, Your Impact
- Supervise employees making sure they are performing all the job duties implemented by management.
- Coaching employees by giving them constructive feedback to help perform certain tasks.
- Greet guests and provide an enjoyable shopping experience for everyone.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
- Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
- Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
- Ensure the 24/7 execution of all guest service programs and processes.
- Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
- Always replenishes products to ensure in-stock conditions.
- Address inquiries and complaints from guests.
- Check in external and internal vendors per established guidelines.
Qualifications
- Must be available to work flexible hours that may include day, nights, weekends and or holidays.
- Must be efficient and organized.
- Must be at least 18 years of age to be considered for position.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
- Work in intermittent temperatures (i.e., cooler, outside, etc.,).
- Must have reliable transportation.
- High School Diploma High school diploma or equivalent
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Competitive Pay - We offer competitive salaries and opportunities for growth within.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
These commitments are offered to employees in permanent roles, as part of our support for long-term growth and success
What to Expect From the Hiring Process
We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.
Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.
The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.
Your Role, Your Impact
- Supervise employees making sure they are performing all the job duties implemented by management.
- Coaching employees by giving them constructive feedback to help perform certain tasks.
- Greet guests and provide an enjoyable shopping experience for everyone.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
- Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
- Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
- Ensure the 24/7 execution of all guest service programs and processes.
- Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
- Always replenishes products to ensure in-stock conditions.
- Address inquiries and complaints from guests.
- Check in external and internal vendors per established guidelines.
Qualifications
- Must be available to work flexible hours that may include day, nights, weekends and or holidays.
- Must be efficient and organized.
- Must be at least 18 years of age to be considered for position.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
- Work in intermittent temperatures (i.e., cooler, outside, etc.,).
- Must have reliable transportation.
- High School Diploma High school diploma or equivalent
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Competitive Pay - We offer competitive salaries and opportunities for growth within.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
These commitments are offered to employees in permanent roles, as part of our support for long-term growth and success
What to Expect From the Hiring Process
We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.
Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Guest Service Supervisor Jobs by Experience Level
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Find Guest Service Supervisor JobsGuest Service Supervisor Job Market
Who's Hiring
- Global Partners LP99
- Wally's2W
- HHM Hotels2H
- Marriott International2
- Blue Water Hospitality Group2B
What Employers Look For
The qualifications that appear most often in guest service supervisor jobs.
- 1-3 years of experience in hospitality, retail, or customer-facing supervisory roles
- Demonstrated ability to lead, schedule, and coach a front-line service team
- Proficiency with property management systems or point-of-sale software
- Strong conflict resolution and guest complaint handling skills
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Availability for variable shifts including evenings, weekends, and holidays
Tips for Your Guest Service Supervisor Job Search
Quantify service metrics on your resume
Guest service supervisor resumes stand out when you attach numbers to outcomes, average guest satisfaction scores you maintained, team size you led, or complaint resolution rates you improved. Hiring managers in hospitality scan for these signals before reading anything else.
Highlight cross-shift leadership experience
Many postings specify multi-shift or overnight coverage responsibility. If you've supervised front desk or lobby staff across morning, evening, and overnight rotations, call that out explicitly in your work history rather than burying it under a general 'supervised staff' line.
Apply early to roles that fit
Migrate Mate lists guest service supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your application to property type
A full-service hotel, a limited-service roadside property, and a resort casino each have different guest service priorities. Read the job description for clues about property size and brand standard, then mirror that language in your cover letter and resume summary.
Prepare scenario answers around difficult guests
Interviewers for this role almost always ask behavioral questions about de-escalation, service recovery, and balancing policy with guest satisfaction. Prepare two or three specific situations where you resolved a guest complaint without escalating to a general manager.
Negotiate shift premiums and comp time clearly
Guest service supervisor roles frequently involve weekend, holiday, and overnight shifts that carry differential pay. Before accepting an offer, confirm how those differentials are calculated and whether comp time accrues, so you understand the full value of what you're accepting.
Guest Service Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most guest service supervisors?
The companies hiring the most guest service supervisors right now include Global Partners LP, Wally's, and HHM Hotels, with the largest share of openings in Connecticut, Massachusetts, and New Hampshire, based on current listings on Migrate Mate as of August 2026. Hospitality groups and large hotel brands typically post the highest volume of openings at this level.
How many guest service supervisor jobs are remote?
About 0% of guest service supervisor openings are fully remote or hybrid as of August 2026, which is lower than most professional roles because the position typically requires an on-site presence to manage front desk staff and interact with guests. The sub-areas most likely to offer remote or hybrid arrangements are reservation management, customer service coordination, and back-office quality assurance roles attached to larger service teams.
How do you become a guest service supervisor?
Start by building at least a year or two of experience as a front-line guest service agent, front desk associate, or customer service representative in a hotel, resort, or similar setting. Demonstrate reliability, take on informal leadership tasks like training new hires or handling escalations, and ask your manager to include supervisory responsibilities in your role. Once you have documented team leadership experience and strong guest satisfaction results, you're positioned to apply directly to supervisor-level postings.
Can you get hired as a guest service supervisor without prior supervisory experience?
Yes, especially at smaller properties or brands with structured internal promotion paths. Employers in this field regularly hire candidates who have two or more years of strong individual contributor experience in guest services and can show informal leadership, such as training colleagues, covering shift leads, or owning complaint escalations. Framing those contributions clearly in your resume and being explicit about your readiness to step into a formal supervisory role often matters more than a previous supervisor title.
What does the guest service supervisor interview process look like?
Most guest service supervisor interviews involve a phone screen with HR or a hiring manager, followed by one or two on-site rounds that include a mix of behavioral questions and situational scenarios. Expect questions about handling difficult guests, managing staff conflict, and maintaining service standards under pressure. Some properties include a brief tour of the front desk area or a shadow shift. Final-round interviews often involve the general manager or department director.
Where can I find and apply to guest service supervisor jobs?
You can find and apply to guest service supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, preferred industry, and location, then apply directly to each listing that fits your background.
See All 126+ Guest Service Supervisor Jobs
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