Guest Service Supervisor Jobs
Guest Service Supervisor jobs are open across hospitality, retail, healthcare, and property management, from entry-level team lead roles to senior supervisor positions, with specializations in front desk operations, concierge services, and guest relations. Find a role that fits from the openings below and apply directly.
Find Guest Service Supervisor JobsOverview
Showing 5 of 8,925+ Guest Service Supervisor jobs
Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Overview:
The role of the Guest Services Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities:
- To be thoroughly acquainted with all check-in and check-out policies and procedures.
- To be experienced with various guest scenarios.
- To be familiar with all technical equipment related to the guest services desk.
- To be familiar with all hotel facilities and offerings.
- To understand the influence and importance of all departments on the guest services desk.
- Responsible for the training of new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the Guest Services Manager.
- Understand and be able to perform rooms control duties.
- Broad knowledge of Synergy, Alice and OPERA.
- Familiar with all reservation special packages.
- Understand all radio codes and emergency procedures.
Qualifications:
- Attain a high propensity for customer service.
- Valid North Carolina Drivers License required.
- Drug Screen required. This role requires driving company vehicle.
- Previous cash handling experience.
- Ability to stand for prolonged periods of time.
- May require working overnight shift.
- Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Opera, Alice, and Microsoft Office).
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Overview:
The role of the Guest Services Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities:
- To be thoroughly acquainted with all check-in and check-out policies and procedures.
- To be experienced with various guest scenarios.
- To be familiar with all technical equipment related to the guest services desk.
- To be familiar with all hotel facilities and offerings.
- To understand the influence and importance of all departments on the guest services desk.
- Responsible for the training of new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the Guest Services Manager.
- Understand and be able to perform rooms control duties.
- Broad knowledge of Synergy, Alice and OPERA.
- Familiar with all reservation special packages.
- Understand all radio codes and emergency procedures.
Qualifications:
- Attain a high propensity for customer service.
- Valid North Carolina Drivers License required.
- Drug Screen required. This role requires driving company vehicle.
- Previous cash handling experience.
- Ability to stand for prolonged periods of time.
- May require working overnight shift.
- Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Opera, Alice, and Microsoft Office).
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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Find Guest Service Supervisor JobsGuest Service Supervisor Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Starbucks7,900
- KFC195
- Sheetz163
- Aramark77
- Sodexo48
Top Industries Hiring
- Food & Beverage8,285
- Hospitality & Tourism295
- Retail197
- Transportation & Logistics177
- Healthcare & Medical Services35
What Employers Look For
The qualifications that appear most often in guest service supervisor jobs.
- 2-4 years of customer service or hospitality experience in a supervisory capacity
- Demonstrated ability to lead, coach, and schedule a team of service staff
- Proficiency with property management or customer service software platforms
- Strong conflict resolution and guest complaint handling skills
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Availability to work evenings, weekends, and holidays as part of rotating shifts
Tips for Your Guest Service Supervisor Job Search
Quantify your team leadership results
Hiring managers for guest service supervisor roles want numbers. Replace vague statements like 'managed a team' with specifics: how many staff you scheduled, how you reduced complaint resolution time, or how you improved satisfaction scores on post-stay surveys.
Highlight property management software experience
Many openings list proficiency in systems like Opera, RoomKey, or Salesforce Service Cloud as a hard requirement. Call out the specific platforms you've used in your resume skills section so your application clears automated screening filters.
Target openings that match your sector
Guest service supervisor roles in hotels, hospitals, senior living, and retail chains each demand different skills. Filter your search by industry and match your resume language to the sector's terminology so your experience reads as directly relevant.
Apply early to roles that fit
Migrate Mate lists guest service supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers in this field consistently ask how you handled an irate guest, a staffing gap mid-shift, or a service failure. Prepare two or three specific stories using the situation-action-result format before your first phone screen.
Negotiate shift differential and schedule flexibility
Guest service supervisor roles frequently cover evenings, weekends, and holidays. Before accepting an offer, confirm which shifts are expected, whether differential pay applies to overnight or holiday hours, and how schedule requests are handled.
Guest Service Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most guest service supervisors?
The companies hiring the most guest service supervisors right now include Starbucks, KFC, and Sheetz, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of June 2026. Volume tends to rise during peak travel and holiday seasons when properties increase their supervisory coverage.
How many guest service supervisor jobs are remote?
About 0% of guest service supervisor openings are fully remote or hybrid as of June 2026, reflecting the largely on-site nature of front-line guest operations. Sub-areas most likely to offer remote or hybrid arrangements include customer experience training, virtual concierge coordination, and corporate guest relations roles at multi-property management companies.
How do you become a guest service supervisor?
Start by building hands-on experience in a front-line guest service role such as front desk agent, concierge, or customer service representative. Develop familiarity with property or service management software used in your target sector. Demonstrate reliability and take on informal leadership tasks like training new hires or covering shift lead duties. When applying, emphasize conflict resolution examples and any metrics that show your impact on guest satisfaction.
Can I get hired as a guest service supervisor with little experience?
Yes, some employers hire candidates with limited formal supervisory experience if they have strong customer-facing backgrounds and show leadership potential. Focus on roles at smaller properties or independent businesses, which often promote from within and value attitude and service instinct over a lengthy resume. Volunteering to lead shifts, train colleagues, or manage complaint escalations in your current role builds a concrete case for promotion or lateral hiring.
What does the guest service supervisor interview process look like?
The process typically starts with a phone or video screen focused on your service background and availability for shift coverage. A second round is usually an in-person or panel interview where you walk through past situations involving difficult guests, team conflicts, or operational problems. Some employers add a brief role-play exercise or a tour of the property. Final-stage conversations often involve the department manager or general manager.
Where can I find and apply to guest service supervisor jobs?
You can find and apply to guest service supervisor jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience and preferred location, then apply directly to each one that fits.
See All 8,925+ Guest Service Supervisor Jobs
Jump back to the full list of openings and apply to any guest service supervisor role that fits.
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