Guest Service Supervisor Jobs in New York
Guest Service Supervisor jobs in New York are consistently active, with strong demand concentrated in hospitality, luxury hotels, gaming, and large-scale retail and entertainment venues across the state at every level from front-desk lead to senior operations supervisor. The heaviest hiring is in New York City, Albany, and Buffalo, where employers like Marriott International, Hilton Hotels, and Macy's maintain significant guest-facing operations. The most sought-after specialties include luxury hotel supervision, food and beverage front-of-house management, and multi-site retail guest experience leadership. Find a role that fits below and apply directly.
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Showing 5 of 468+ Guest Service Supervisor jobs
Position Summary:
We have an exciting opportunity to join our team as a Supervisor, Food and Nutrition (Catering).
In this role, the successful candidate is responsible for the management and execution of superior quality patient food and nutrition meal services. Oversees all aspects of patient meal delivery systems. Maintains inpatient par stock supplies to units. Manages and develops staff including supervisors, diet aides, tray assemblers and utility attendants. Acts as ambassador for food and nutrition services to patients, staff and the multidisciplinary team, and performs service recoveries for satisfactory outcomes.
Job Responsibilities:
- Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all guests including co-workers and multi-disciplinary team members. Develops and maintains effective communication channels with employees on all levels, with differing educational and cultural backgrounds.
- Performs other duties as assigned.
- Maintains personal development through continued education and attendance at one or more local seminar/conference per year, and networks through professional association(s). Attends all other trainings/classes as needed.
- Performs other related duties assigned as per departmental needs. Serves on hospital teams and committees as needed. Acts as preceptor to dietetic interns, health career students etc.
- Participates in the development of goals for the department. Ensures implementation of goals with strong focus on patient satisfaction targets being met to agreed parameters and budgetary compliance.
- Ensures that all sanitation and infection control requirements are met. Assists in handling safety and maintenance problems of equipment.
- Plans and oversees orientation, training of employees, and developing measures to ensure staff competencies. Presents at least one yearly departmental in-service to all employees within department.
- Participates in staff selection process and coaches current staff for continued development. Is responsible for recommending and carrying out employee matters such as promotions or disciplinary actions. Prepares employees work schedules and evaluations.
- Interacts with Executive Chef on all issues pertaining to food quality and nutritional adequacy. Collaborates with Clinical Nutrition Manager in assessment of patient menus. Participates in evaluation of new recipes and food products for quality, cost and patients acceptance.
- Ensures superior operation of all meal delivery systems inclusive of rounding on patient units and interacting with patients for continuous performance improvement. Regularly audits system to ensure quality and safety parameters are met. Ensures food temperatures and temperature recordings are maintained. Prepares and maintains statistical records for the patient services areas, such as test trays and tray accuracy results.
- Is responsible for the implementation and compliance of all hospital/departmental policies to meet The Joint Commission, Department of Health, and other regulatory agencies requirements. Is responsible for maintaining current policies and procedures pertinent to areas of responsibility.
- Responds to patients of all age groups in a friendly, prompt, and caring manner while maintaining confidentiality. Partners with team members to meet the needs of the patient. Acts as the liaison and facilitates problem-solving with all patient care units and necessary departmental subunits.
Minimum Qualifications:
To qualify you must have a Bachelors Degree in Food Service Management, Dietetics, or a related field, and 2 years of Supervisory experience in hospitality/food service industry, or an equivalent combination of education and experience.
Must be able to perform computer skills to use departmental information systems: Epic, ICIS, and CBORD. (Training will be provided in orientation period)
Must be knowledgeable of diet modifications to meet for compliance to specific diet order.
Follows Proper safety, hygiene and sanitation practices in all areas of service (HACCP) Certified in ServSafe program (within 6 months of hire).
Must be able to read, write and speak English. Must be able to follow verbal and written instructions.
Preferred Qualifications:
Preferred Qualifications: None
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,300.00 - $68,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here.
Position Summary:
We have an exciting opportunity to join our team as a Supervisor, Food and Nutrition (Catering).
In this role, the successful candidate is responsible for the management and execution of superior quality patient food and nutrition meal services. Oversees all aspects of patient meal delivery systems. Maintains inpatient par stock supplies to units. Manages and develops staff including supervisors, diet aides, tray assemblers and utility attendants. Acts as ambassador for food and nutrition services to patients, staff and the multidisciplinary team, and performs service recoveries for satisfactory outcomes.
Job Responsibilities:
- Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all guests including co-workers and multi-disciplinary team members. Develops and maintains effective communication channels with employees on all levels, with differing educational and cultural backgrounds.
- Performs other duties as assigned.
- Maintains personal development through continued education and attendance at one or more local seminar/conference per year, and networks through professional association(s). Attends all other trainings/classes as needed.
- Performs other related duties assigned as per departmental needs. Serves on hospital teams and committees as needed. Acts as preceptor to dietetic interns, health career students etc.
- Participates in the development of goals for the department. Ensures implementation of goals with strong focus on patient satisfaction targets being met to agreed parameters and budgetary compliance.
- Ensures that all sanitation and infection control requirements are met. Assists in handling safety and maintenance problems of equipment.
- Plans and oversees orientation, training of employees, and developing measures to ensure staff competencies. Presents at least one yearly departmental in-service to all employees within department.
- Participates in staff selection process and coaches current staff for continued development. Is responsible for recommending and carrying out employee matters such as promotions or disciplinary actions. Prepares employees work schedules and evaluations.
- Interacts with Executive Chef on all issues pertaining to food quality and nutritional adequacy. Collaborates with Clinical Nutrition Manager in assessment of patient menus. Participates in evaluation of new recipes and food products for quality, cost and patients acceptance.
- Ensures superior operation of all meal delivery systems inclusive of rounding on patient units and interacting with patients for continuous performance improvement. Regularly audits system to ensure quality and safety parameters are met. Ensures food temperatures and temperature recordings are maintained. Prepares and maintains statistical records for the patient services areas, such as test trays and tray accuracy results.
- Is responsible for the implementation and compliance of all hospital/departmental policies to meet The Joint Commission, Department of Health, and other regulatory agencies requirements. Is responsible for maintaining current policies and procedures pertinent to areas of responsibility.
- Responds to patients of all age groups in a friendly, prompt, and caring manner while maintaining confidentiality. Partners with team members to meet the needs of the patient. Acts as the liaison and facilitates problem-solving with all patient care units and necessary departmental subunits.
Minimum Qualifications:
To qualify you must have a Bachelors Degree in Food Service Management, Dietetics, or a related field, and 2 years of Supervisory experience in hospitality/food service industry, or an equivalent combination of education and experience.
Must be able to perform computer skills to use departmental information systems: Epic, ICIS, and CBORD. (Training will be provided in orientation period)
Must be knowledgeable of diet modifications to meet for compliance to specific diet order.
Follows Proper safety, hygiene and sanitation practices in all areas of service (HACCP) Certified in ServSafe program (within 6 months of hire).
Must be able to read, write and speak English. Must be able to follow verbal and written instructions.
Preferred Qualifications:
Preferred Qualifications: None
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,300.00 - $68,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here.
See All 468+ Guest Service Supervisor Jobs in New York
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Find Guest Service Supervisor JobsGuest Service Supervisor Jobs by City in New York
Where New York roles are concentrated, by current openings.
Guest Service Supervisor Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Starbucks443
- Aramark3
- Sodexo3
- Catholic Health System2
- Delaware North2
Top Industries Hiring
- Food & Beverage451
- Healthcare & Medical Services6
- Hospitality & Tourism5
- Transportation & Logistics3
- Education2
What New York Employers Look For
The qualifications that appear most often in guest service supervisor jobs across New York.
- Prior supervisory or lead experience in a hotel, resort, or retail guest service environment
- Demonstrated ability to manage and coach a guest-facing team of five or more
- Proficiency with property management systems such as Opera or Fosse
- Availability for flexible scheduling including evenings, weekends, and holidays
- Strong conflict resolution skills with experience handling escalated guest complaints
- Associate or bachelor's degree in hospitality management, business, or a related field
Guest Service Supervisor Jobs in New York: Frequently Asked Questions
How do you become a guest service supervisor in New York?
Guest service supervisors in New York do not need a state-issued license, but employers consistently prefer candidates who have completed a hospitality management program at a New York institution or held a front-line guest service role for at least a year or two. Many move up from positions like front desk agent, concierge, or guest relations associate. Completing a recognized hospitality certification, such as those offered through the American Hotel and Lodging Educational Institute, strengthens a candidacy considerably.
Which companies hire guest service supervisors in New York?
Employers hiring guest service supervisors in New York right now include Starbucks, Aramark, and Sodexo, based on current listings on Migrate Mate as of June 2026. New York's density of luxury hotels, large retail flagships, and entertainment venues means openings appear regularly across both New York City's five boroughs and major upstate markets.
Which New York cities have the most guest service supervisor jobs?
New York, Brooklyn, and Buffalo have the most guest service supervisor openings in New York. New York City dominates because of its concentration of flagship hotels, flagship retail stores, and major entertainment and convention venues, while Buffalo and Albany generate steady demand from regional hotel chains, healthcare campuses with large visitor services operations, and growing hospitality corridors.
Are there remote guest service supervisor jobs in New York?
Yes, but they're rare. Guest service supervision is fundamentally an on-site, guest-facing role, so most positions require physical presence on a property. About 0% of guest service supervisor openings tied to New York are remote or hybrid as of June 2026, and those tend to be limited to corporate-level guest experience or training coordinator roles rather than floor or property supervision.
How can I get hired as a guest service supervisor in New York with little or no experience?
The most realistic entry path is landing a front-line guest service role first, such as front desk agent, concierge, or guest services associate, and building toward a lead or supervisor title from within. Large New York hotel groups like Marriott and Hilton regularly promote from their associate ranks, and hospitality programs at schools like New York University and Cornell's School of Hotel Administration produce graduates that many New York employers recruit directly into supervisor trainee roles.
Where can I find and apply to guest service supervisor jobs in New York?
You can find and apply to guest service supervisor jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings to find roles that match your experience level, preferred metro, and industry focus, then apply directly to the ones that fit.
See All 468+ Guest Service Supervisor Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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