Guest Service Supervisor Jobs in New Jersey

INTRODUCTION

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Run the floor in a fast-paced poker room—guiding your team, keeping tournaments on track, and delivering an outstanding guest experience, all while upholding company standards.

THE DAY-TO-DAY:

• Supervise assigned operational functions of the Poker Tournament consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
• Facilitate and operate daily poker tournaments, greet players and maintain the Poker games seating list
• Explain games and procedures, and assist the guests with any necessary requests
• Solicit feedback from employees and ideas and suggestions from guests for new products, services, technology and processes to ensure the company’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
• Resolve guest and employee complaints, escalate to Tournament Manager if needed
• Maintain table game signage; replace old signs and create new ones per the request of Poker Tournament personnel
• Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
• Adhere to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements

THE IDEAL CANDIDATE:

• High School Diploma or GED Required
• 1+ Years of Prior Relevant Experience in a similar role Required
• Required to Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs
• A supportive and collaborative work environment
• Wellness incentive programs to help you stay healthy physically and mentally
• Companywide discounts on hotel, entertainment, shopping, and food & beverage
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
• Free on-site parking, making your commute hassle-free and convenient

Pay Rate:

The rate for this role is:

$25.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!

LOCATION:

Atlantic City, New Jersey