H-1B Visa Service Specialist Jobs
Service Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business administration, information systems, or a technical discipline. Employers file a Labor Condition Application with DOL before petitioning USCIS, and the 85,000-slot annual cap means timing your job search around the April lottery window matters.
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Get Access To All JobsJoin the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Stuart Family Health Center is comprised of 90 exam rooms, six procedure rooms and more than 50 offices. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this position works 8-hour shifts, Monday-Friday, between 7:00AM – 6:30PM.
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
- Process the workflow for the day.
- Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
MINIMUM QUALIFICATIONS
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
- OR an Associate’s Degree and one year of experience
- OR a Bachelor’s Degree
- Working knowledge of PC window applications sufficient to input and retrieve data
- Ability to perform basic math sufficient to process insurance co-pays
PREFERRED QUALIFICATIONS
- Knowledge of medical terminology
- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements:
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
PERSONAL PROTECTIVE EQUIPMENT:
- Follows standard precautions using personal protective equipment as required.
PAY RANGE
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Stuart Family Health Center is comprised of 90 exam rooms, six procedure rooms and more than 50 offices. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this position works 8-hour shifts, Monday-Friday, between 7:00AM – 6:30PM.
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
- Process the workflow for the day.
- Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
MINIMUM QUALIFICATIONS
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
- OR an Associate’s Degree and one year of experience
- OR a Bachelor’s Degree
- Working knowledge of PC window applications sufficient to input and retrieve data
- Ability to perform basic math sufficient to process insurance co-pays
PREFERRED QUALIFICATIONS
- Knowledge of medical terminology
- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements:
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
PERSONAL PROTECTIVE EQUIPMENT:
- Follows standard precautions using personal protective equipment as required.
PAY RANGE
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
See all 13,171+ H-1B Visa Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Service Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Service Specialist
Verify your degree supports specialty occupation
Pull the O*NET profile for Service Specialist roles and confirm your degree field maps to a listed education requirement. USCIS denies petitions when the connection between your credentials and the role isn't explicit, so document that alignment before applying.
Check LCA filings before targeting employers
Use Migrate Mate to filter Service Specialist roles by verified H-1B filing history, so you're only pursuing employers who have already navigated the LCA and I-129 process for this job category, not ones experimenting with sponsorship for the first time.
Confirm prevailing wage level before negotiating
Run your target location and SOC code through the OFLC Wage Search before salary discussions. Your offer must meet or exceed the certified wage on the LCA, and Level I postings signal entry-level roles that may draw more USCIS scrutiny on specialty occupation grounds.
Ask employers about cap-exempt filing options
If you've held H-1B status before, you may be cap-exempt and can start without waiting for the October 1 activation date. Clarify with hiring managers whether their legal team understands this, since many HR departments default to the lottery timeline unnecessarily.
Request premium processing in your offer negotiation
USCIS premium processing reduces adjudication to 15 business days on I-129 petitions. For Service Specialist roles with a specific start date tied to a project or client contract, getting this commitment in writing before you accept the offer protects your timeline.
Prepare a specialty occupation evidence packet early
Collect job postings for similar Service Specialist roles that list a bachelor's degree as required, not preferred. This documentation supports your employer's RFE response if USCIS questions whether the position genuinely requires a theoretical and practical application of specialized knowledge.
H-1B Visa Service Specialist: Frequently Asked Questions
Does a Service Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the position is defined. USCIS requires that the role normally demands a bachelor's degree or higher in a specific field, not just any degree. Service Specialist jobs tied to technical systems, financial services, or enterprise software are more defensible than generalist customer-facing roles. Your employer's job description and the degree requirement language are the primary evidence USCIS evaluates.
How do I find Service Specialist employers who actively sponsor H-1B visas?
Migrate Mate shows verified H-1B filing history by employer and role, so you can identify companies that have already filed Labor Condition Applications for Service Specialist positions. This is more reliable than asking in interviews, because LCA disclosure data reflects actual filings rather than stated intent. Focus on employers with consistent filing patterns across multiple years.
What happens to my H-1B status if my Service Specialist contract ends early?
You have a 60-day grace period after your employment ends to find a new sponsor, change status, or depart the U.S. During that window, you can't work. If a new employer files an H-1B transfer petition within the 60 days, you can start work upon filing under the portability rule, before USCIS approves the petition.
Can my employer change my job duties significantly without affecting my H-1B?
Material changes to your role, title, or work location can require an amended H-1B petition. If your responsibilities shift from the specialty occupation described in the original I-129 petition, your employer should file an amendment before those changes take effect. Moving to a new worksite in a different metropolitan area also typically requires a new LCA.
What SOC code applies to Service Specialist roles for H-1B prevailing wage purposes?
The applicable SOC code depends on your specific function. Service Specialist roles often map to customer service, business operations, or information technology categories depending on industry context. Your employer's attorney selects the code for the LCA, and that choice drives the prevailing wage requirement. You can cross-reference the O*NET to see which codes match your actual duties before your employer files.