Head of Service Management Jobs
Head of Service Management jobs are open across technology, healthcare, financial services, and enterprise consulting, from senior manager to VP and C-suite levels, with specializations in ITSM, service delivery, and customer experience operations. Scan the live roles below and apply to whichever ones fit.
Find JobsLooking for remote work? View remote head of service management jobs →Overview
Showing 5 of 57+ Head of Service Management jobs
to this job
The base salary range for this position in the selected city is $228800 - $441600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
to this job
The base salary range for this position in the selected city is $228800 - $441600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Head of Service Management Jobs by Experience Level
See All 57 Head of Service Management Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsHead of Service Management Job Market
Who's Hiring
- State Street10
- Check Point Software Technologies4
- Wells Fargo3
- Alkermes2
- JPMorganChase2
Top Industries Hiring
- Healthcare & Medical Services
- Biotechnology & Pharmaceuticals
- Telecommunications
- Technology & Software
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in head of service management jobs.
- 7-10 years of progressive experience in IT service management or service delivery leadership
- ITIL v4 Foundation or higher certification required by most enterprise employers
- Demonstrated experience managing SLAs, KPIs, and service level agreements across multiple teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- Experience leading cross-functional teams including vendor and third-party service providers
- Bachelor's degree in information technology, business administration, or a related field
Tips for Your Head of Service Management Job Search
Quantify service improvements on your resume
Head of service management hiring managers look for measurable outcomes, not duties. Replace phrases like 'managed service teams' with specifics: ticket resolution rates improved, SLA adherence lifted, or escalations reduced. Concrete numbers cut through generic applications fast.
Highlight your ITIL or COBIT credentials
Many head of service management postings filter candidates by framework certification before reviewing experience. List ITIL 4, COBIT, or HDI credentials near the top of your resume so automated screening tools and recruiters surface you in early rounds.
Apply early to roles that fit
Migrate Mate lists head of service management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by their service maturity stage
A startup building its first service desk needs a different profile than an enterprise optimizing a 200-person ITSM operation. Read the job description for terms like 'build from scratch,' 'scale,' or 'optimize,' and tailor your cover letter to that specific stage.
Prepare a service transformation case study
Head of service management interviews almost always include a scenario question about turning around an underperforming team or process. Prepare one real example you can walk through end-to-end: the problem, your approach, the tools you used, and the measurable result.
Negotiate scope before you negotiate compensation
Before accepting a head of service management offer, clarify exactly which functions fall under your remit. Service desk, field services, and vendor management are often bundled differently across organizations, and misaligned expectations at this level create immediate friction.
Head of Service Management Jobs: Frequently Asked Questions
Which companies are hiring the most head of service managements?
State Street, Check Point Software Technologies, and Wells Fargo are hiring the most head of service managements right now, with openings concentrated in Massachusetts, California, and New York, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at large enterprise technology firms, managed service providers, and healthcare systems undergoing digital transformation.
How many head of service management jobs are remote?
About 75% of head of service management openings are fully remote or hybrid as of November 2026, reflecting the function's strong operational ties to digital tools rather than physical locations. Roles focused on ITSM strategy, vendor oversight, and reporting tend to offer the most remote flexibility, while positions managing on-site service desk or field support teams are more likely to require in-person presence.
How do you become a head of service management?
Start in a service desk, IT support, or operations analyst role to build hands-on knowledge of how service functions run. Progress into team lead and service manager positions where you own SLAs and lead staff. Earn an ITIL certification to validate your process knowledge, then pursue roles with increasing scope, such as regional or enterprise-wide service management, before stepping into a head-level position.
Can I get a head of service management job with limited leadership experience?
Moving directly into a head of service management role with no prior management experience is uncommon, but candidates who have led projects, owned vendor relationships, or acted as a team lead informally can make a credible case. Focus your application on outcomes you drove without formal authority, certifications that signal process maturity, and smaller organizations or newly created roles where the function is still being built.
What does the head of service management interview process look like?
Most head of service management interviews run three to four rounds. An initial screening with HR or a talent partner is followed by a technical or operational interview with the IT director or CIO, where you'll discuss ITSM frameworks, tooling decisions, and past service transformations. A final round typically involves a panel of stakeholders and often includes a case study or presentation about how you would approach a specific service challenge at that organization.
Where can I find and apply to head of service management jobs?
You can find and apply to head of service management jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, industry background, and preferred location, then apply directly to each listing that fits.
See All 57 Head of Service Management Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs