Remote Head of Service Management Jobs
Remote Head of Service Management jobs are open across the U.S. at remote-first firms and distributed teams in sectors like technology, financial services, and healthcare. Employers hiring remotely right now include Check Point Software Technologies, Xen.ai, and Asurint. Find a role that fits below and apply directly.
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South Key is conducting a confidential search for a Head of Operations for one of its clients.
Head of Operations, Wealth Management Service Delivery
Remote (U.S.; Eastern or Central time zone preferred) · Full-time · Reports to the COO
Starting base salary $150,000 plus bonus
About the company
We are a growing operations partner to registered investment advisors. Our team works as an extension of our clients' staff, handling financial planning support, investment operations, new business processing and client service so advisors can focus on their clients and their growth.
The role
The Head of Operations is a leadership role, accountable for service delivery, quality, capacity and team performance across all of our client firms. You will lead a remote team of 20+ across client service, investment operations and financial planning, and build the team-lead layer beneath you.
You will stay close to daily operations, but you will lead through your team leads and managers rather than doing the work yourself. This is not a working-supervisor role. Over the next year, you will build an operation that can support significant client growth.
What you'll do
Service delivery and quality
- Own timely, accurate delivery across all operations service lines.
- Set service standards, quality controls and escalation procedures.
- Track turnaround times, SLA commitments, errors, NIGOs, rework and client feedback, and fix the root causes of recurring problems.
- Serve as the senior escalation point for significant delivery issues.
Team leadership
- Lead, coach and develop team leads and staff with clear responsibilities and performance expectations.
- Run consistent training, performance reviews and accountability.
- Partner with recruiting to define staffing needs, interview candidates and onboard new hires.
- Build career paths, cross-training and backup coverage that support retention.
Capacity and delivery economics
- Keep a forward-looking 60–90 day view of workload, staffing, skills and available capacity.
- Measure capacity and put the right staffing structure in place, including team-lead and manager roles, as the business grows.
- Recommend hiring and resource allocation based on demand, service requirements and financial impact.
- Balance productivity with quality and sustainable workloads.
- Make sure new client start dates line up with operational readiness.
Process improvement and onboarding
- Build, standardize and document core workflows while allowing for differences between client firms.
- Improve workflows to reduce manual work, errors and unnecessary handoffs, partnering with the technology team on automation and system changes.
- Own operational readiness for new client engagements: staffing, training, workflows and handoffs.
Reporting
- Maintain a weekly operations scorecard covering quality, service levels, capacity, staffing and delivery risks.
- Turn performance data into clear actions, owners and deadlines, and own the department's quarterly priorities.
What you'll bring
- 3–5 years of direct people-management experience, including hiring, coaching, performance management and staffing decisions. Project leadership alone is not enough.
- Experience overseeing multiple operations functions, such as client service, new business and account opening, money movement, investment operations and financial planning support.
- Experience developing team leads or managers who run their own teams.
- A track record of building and scaling an operation, not only maintaining one: building processes, improving workflows, measuring capacity and putting the right staffing structure in place as the organization grew, with measurable improvements in turnaround time, accuracy, productivity or service levels.
- Experience leading operations or advisor services in wealth management at an RIA. Custodian candidates are welcome if they have led advisor-facing service operations and understand how independent RIAs operate across client service, new business and investment operations.
- Hands-on knowledge of advisory firm workflows: account opening, transfers, custodian requirements, client service and operational accuracy.
- RIA candidates: experience at a firm with more than $500M AUM. $1B+ is preferred.
- Experience leading remote teams.
- Direct, collaborative communication and confidence handling difficult performance conversations.
Nice to have
- Experience with Salesforce, Redtail and common custodian platforms.
- Workflow automation or process-improvement experience.
- Experience with a structured operating or accountability framework (for example EOS).
Your first 90 days
- Get to know the team and each client's delivery requirements.
- Assess immediate service, staffing and coverage risks.
- Clarify responsibilities and escalation paths across operations.
- Set baseline metrics and weekly reporting.
- Build a 60–90 day capacity forecast and a prioritized improvement plan.
How to apply
This search is confidential and is being handled by South Key. Company details will be shared with qualified candidates after an initial conversation.
Pay: $150,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Remote
South Key is conducting a confidential search for a Head of Operations for one of its clients.
Head of Operations, Wealth Management Service Delivery
Remote (U.S.; Eastern or Central time zone preferred) · Full-time · Reports to the COO
Starting base salary $150,000 plus bonus
About the company
We are a growing operations partner to registered investment advisors. Our team works as an extension of our clients' staff, handling financial planning support, investment operations, new business processing and client service so advisors can focus on their clients and their growth.
The role
The Head of Operations is a leadership role, accountable for service delivery, quality, capacity and team performance across all of our client firms. You will lead a remote team of 20+ across client service, investment operations and financial planning, and build the team-lead layer beneath you.
You will stay close to daily operations, but you will lead through your team leads and managers rather than doing the work yourself. This is not a working-supervisor role. Over the next year, you will build an operation that can support significant client growth.
What you'll do
Service delivery and quality
- Own timely, accurate delivery across all operations service lines.
- Set service standards, quality controls and escalation procedures.
- Track turnaround times, SLA commitments, errors, NIGOs, rework and client feedback, and fix the root causes of recurring problems.
- Serve as the senior escalation point for significant delivery issues.
Team leadership
- Lead, coach and develop team leads and staff with clear responsibilities and performance expectations.
- Run consistent training, performance reviews and accountability.
- Partner with recruiting to define staffing needs, interview candidates and onboard new hires.
- Build career paths, cross-training and backup coverage that support retention.
Capacity and delivery economics
- Keep a forward-looking 60–90 day view of workload, staffing, skills and available capacity.
- Measure capacity and put the right staffing structure in place, including team-lead and manager roles, as the business grows.
- Recommend hiring and resource allocation based on demand, service requirements and financial impact.
- Balance productivity with quality and sustainable workloads.
- Make sure new client start dates line up with operational readiness.
Process improvement and onboarding
- Build, standardize and document core workflows while allowing for differences between client firms.
- Improve workflows to reduce manual work, errors and unnecessary handoffs, partnering with the technology team on automation and system changes.
- Own operational readiness for new client engagements: staffing, training, workflows and handoffs.
Reporting
- Maintain a weekly operations scorecard covering quality, service levels, capacity, staffing and delivery risks.
- Turn performance data into clear actions, owners and deadlines, and own the department's quarterly priorities.
What you'll bring
- 3–5 years of direct people-management experience, including hiring, coaching, performance management and staffing decisions. Project leadership alone is not enough.
- Experience overseeing multiple operations functions, such as client service, new business and account opening, money movement, investment operations and financial planning support.
- Experience developing team leads or managers who run their own teams.
- A track record of building and scaling an operation, not only maintaining one: building processes, improving workflows, measuring capacity and putting the right staffing structure in place as the organization grew, with measurable improvements in turnaround time, accuracy, productivity or service levels.
- Experience leading operations or advisor services in wealth management at an RIA. Custodian candidates are welcome if they have led advisor-facing service operations and understand how independent RIAs operate across client service, new business and investment operations.
- Hands-on knowledge of advisory firm workflows: account opening, transfers, custodian requirements, client service and operational accuracy.
- RIA candidates: experience at a firm with more than $500M AUM. $1B+ is preferred.
- Experience leading remote teams.
- Direct, collaborative communication and confidence handling difficult performance conversations.
Nice to have
- Experience with Salesforce, Redtail and common custodian platforms.
- Workflow automation or process-improvement experience.
- Experience with a structured operating or accountability framework (for example EOS).
Your first 90 days
- Get to know the team and each client's delivery requirements.
- Assess immediate service, staffing and coverage risks.
- Clarify responsibilities and escalation paths across operations.
- Set baseline metrics and weekly reporting.
- Build a 60–90 day capacity forecast and a prioritized improvement plan.
How to apply
This search is confidential and is being handled by South Key. Company details will be shared with qualified candidates after an initial conversation.
Pay: $150,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Remote
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Find JobsRemote Head of Service Management Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote head of service management jobs.
- 7-10 years of progressive experience in IT service management or service delivery leadership
- ITIL v4 Foundation or higher certification required by most enterprise employers
- Demonstrated experience managing SLAs, KPIs, and service level agreements across multiple teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- Experience leading cross-functional teams including vendor and third-party service providers
- Bachelor's degree in information technology, business administration, or a related field
Tips for Your Remote Head of Service Management Job Search
Apply early to remote roles that fit
Migrate Mate lists remote head of service management openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Show your async leadership style upfront
Remote employers want proof you can lead service teams without real-time oversight. Include specific examples of running distributed standups, managing escalations over written channels, and keeping service level agreements on track without in-person contact.
Get your ITSM credentials current before applying
Remote hiring managers for this role screen for ITIL, COBIT, or equivalent certifications early in the process. Having a current certification signals you can apply recognized frameworks independently, which matters more in a remote context than it does on-site.
Prepare for structured remote interviews
Remote interviews for head of service management roles often run across multiple video calls with cross-functional stakeholders. Practice presenting service metrics, explaining escalation decisions, and walking through past incidents clearly and concisely on camera before your first round.
Remote Head of Service Management Jobs: Frequently Asked Questions
How do I get a remote head of service management job?
Remote employers hiring for this role screen heavily for self-direction, structured written communication, and the ability to lead service teams without in-person oversight. Demonstrating experience with async collaboration tools, incident management frameworks, and cross-functional stakeholder communication gives you a clear edge. Remote-first companies and distributed SaaS or managed-services firms are the most consistent hirers, so targeting those specifically sharpens your search.
Which companies hire remote head of service managements?
Employers currently hiring remote head of service managements include Check Point Software Technologies, Xen.ai, and Asurint, per current remote listings on Migrate Mate as of November 2026. Remote-first technology companies, managed service providers, and distributed financial services firms are among the most active hirers for this role.
Can you get a remote head of service management job with no experience?
Yes, but remote entry-level openings in this role are limited, because employers expect you to operate independently from day one without on-site mentorship. Candidates who document hands-on involvement in service delivery, ITSM tooling, or team coordination projects stand out most. Contract roles, internal promotions from service desk positions, and remote project-based work are the most realistic entry paths.
Do you need a degree for remote head of service management jobs?
Not always. Remote employers weigh demonstrated results in service operations, ITSM certifications like ITIL, and a history of managing distributed teams alongside or instead of a formal degree. Candidates who can point to measurable improvements in service performance, ticket resolution, or team efficiency often move forward regardless of educational background.
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