Remote Surveillance Officer Jobs
Remote surveillance officer jobs are open across the U.S. at remote-first firms and distributed security operations teams in sectors like retail loss prevention, corporate security, and insurance investigations. Employers hiring remote surveillance officers right now include New York City Department of Health and Mental Hygiene, 3DEye, and AIRLIFE. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 13+ Remote Surveillance Officer jobs
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
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Find JobsRemote Surveillance Officer Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote surveillance officer jobs.
- High school diploma or GED with a valid state security guard license
- Experience operating CCTV systems and digital video management software
- Strong written communication skills for accurate incident report documentation
- Ability to work rotating shifts including nights, weekends, and holidays
- Knowledge of loss prevention techniques and evidence-handling procedures
- CPR and First Aid certification or willingness to obtain before start date
Tips for Your Remote Surveillance Officer Job Search
Prove your async reporting skills upfront
Remote surveillance employers care deeply about written communication because incident reports travel up the chain without you there to explain them. Include writing samples or case report excerpts in your application materials to show you produce clear, accurate documentation without prompting.
List every remote monitoring tool you know
Name the specific video management systems, case tracking software, and remote desktop platforms you have used. Remote hiring managers scan for platform familiarity before they read anything else, since onboarding a remote surveillance officer who needs tool training from day one is a significant cost.
Apply early to remote roles that fit
Migrate Mate lists remote surveillance officer openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings. Applying within the first few days of a listing going live measurably improves your odds of a callback.
Prepare for a skills-based remote screen
Many remote surveillance employers replace a traditional phone screen with a written scenario exercise, asking you to document a simulated incident from video footage. Practice writing concise, factual incident summaries under a time limit so the format is not a surprise when it arrives in your inbox.
Remote Surveillance Officer Jobs: Frequently Asked Questions
How do I get a remote surveillance officer job?
Start by targeting companies that run distributed security operations, such as remote-first corporate security firms, insurance carriers with field investigation teams, and retail loss prevention departments with centralized monitoring hubs. Remote employers screen hard for self-direction, clear written reporting, and proficiency with video management software and case documentation tools. Candidates who can demonstrate they have worked independently, hit deadlines without supervision, and produced clean written reports stand out from the first round.
Which companies hire remote surveillance officers?
Employers currently hiring remote surveillance officers include New York City Department of Health and Mental Hygiene, 3DEye, and AIRLIFE, per current remote listings on Migrate Mate as of November 2026. The roles tend to come from remote-first corporate security firms, insurance carriers with distributed investigation teams, and retail chains running centralized video monitoring operations.
Can you get a remote surveillance officer job with no experience?
Yes, but remote entry-level surveillance roles are harder to land than on-site ones because employers expect you to work independently from day one. Companies most likely to hire entry-level remote candidates include insurance carriers and retail loss prevention teams that provide structured remote training. Showing completed coursework in security operations, a working knowledge of video management platforms, and strong written communication skills can substitute for direct field experience in an application.
Do you need a degree for remote surveillance officer jobs?
Not always. Most remote surveillance officer postings list a high school diploma or GED as the baseline requirement. Remote employers weigh demonstrated skills more heavily than credentials, specifically video surveillance platform proficiency, accurate written incident reporting, and a history of working without direct supervision. Relevant certifications in security operations or loss prevention can strengthen an application more than a degree in an unrelated field.
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