Senior Level Head of Service Operations Jobs

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

We’re looking for a strategic, hands-on operator to serve as the right hand to our Chief Product & Technology Officer. In this role, you’ll be the connective tissue across Product and Engineering, owning how we plan, prioritize, and allocate our people and dollars. You’ll act as a true executive proxy, shaping decisions with VP-level leaders and building the operating mechanisms that help the organization move in one direction.

This is not a program management role. It’s a high-influence, high-autonomy position for someone who thrives on ambiguity, builds trust quickly, and can drive outcomes without formal authority. You’ll do the work yourself: building the models, writing the narrative, and running the process.

What You’ll Be Working On

• Act as a trusted proxy and thought partner to the CPTO, representing him in forums, driving decisions forward, and ensuring priorities are clear across the organization
• Own roadmap consolidation and integrity across Product and Engineering, including a single prioritized view of the work and a change-control process that makes tradeoffs explicit
• Lead headcount forecasting and budget planning for the Product & Technology organization, partnering closely with Finance to build, defend, and manage the plan
• Independently design and run the operating mechanisms for the org: quarterly planning, business reviews, leadership forums, and decision-making cadences
• Drive resource allocation decisions with company-wide impact, recommending where people and investment should go and what should be deprioritized
• Influence VP-level and director-level leaders to align on priorities and resolve cross-functional conflicts before they escalate
• Synthesize complex information into clear, concise recommendations and executive communications
• Partner with Finance, HR, and business leaders to connect Product & Technology plans to company strategy and financial targets
• Identify risks, dependencies, and organizational friction early, and drive resolution

• 10+ years of experience (a minimum of 7) across product, strategy, business operations, consulting, and/or program management, with a track record of increasing scope and influence
• Demonstrated experience owning budgeting and headcount planning for a technology organization, including negotiating and defending numbers with Finance leadership
• Proven ability to consolidate and manage a multi-team roadmap, including saying no or “not unless something comes off” to senior stakeholders
• Track record of influencing senior leaders (VP level and above) without direct authority
• Experience operating as an individual contributor with high accountability and little opportunity to delegate: you build the model, write the doc, and run the meeting
• Strong analytical and financial modeling skills, with the ability to turn data into clear decisions
• Exceptional communication, relationship-building, and judgment, with the discretion to represent an executive and handle sensitive information
• Comfort with ambiguity and the ability to set structure where none exists
• Experience in a product and engineering environment of 150+ people, ideally in a consumer, marketplace, or technology company
• Clear career aspirations to grow into broader leadership (GM, product leadership, COO, or similar)

Nice to Have

• Prior Chief of Staff experience, or direct work with a C-level executive
• Background in management consulting, strategy, or corporate development
• Experience in product management or engineering management
• Experience in private equity-backed or high-growth environments
• Familiarity with marketplace business models and two-sided platforms

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care.

Work Environment: HYBRID, in office Monday, Wednesday & Thursday
Locations: 9600 N Mopac Expy, Austin, Texas 78759 | 2801 N Central Expy, Dallas, Texas 75204

Salary Range: $190,000 - $205,000 + 15% Bonus The base salary range represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary based on factors including work location, experience, and performance. Other rewards may include annual bonuses and short- and long-term incentives. Care.com also provides health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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