Senior Level Healthcare Customer Service Representative Jobs
Senior level healthcare customer service representative jobs place experienced professionals in charge of escalation resolution, service quality standards, and the frontline teams that deliver patient and member support. Openings are concentrated in Construction & Real Estate, Consulting & Professional Services, and Technology & Software, with a mix of on-site, remote, and hybrid settings, and employers like Jobot, Stantec, and Ryan Companies US hiring at this level now.
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Job Title: Senior Business Analyst – Healthcare Data Modernization
Location: Austin, TX – Hybrid – Inperson Interview
Required:
- 8+ years of experience in Business Analysis, requirements elicitation, documentation, validation, and requirements traceability.
- 8+ years of experience in Business Process Analysis, current-state and future-state workflows, gap analysis, and process improvement.
Preferred:
- 5+ years of experience supporting and performing system testing, User Acceptance Testing (UAT), defect resolution, and requirements validation.
- 5+ years of experience in Business Analysis for data integration, data warehousing, analytics, or reporting projects.
- 3+ years of experience as a Project Manager.
Job Title: Senior Business Analyst – Healthcare Data Modernization
Location: Austin, TX – Hybrid – Inperson Interview
Required:
- 8+ years of experience in Business Analysis, requirements elicitation, documentation, validation, and requirements traceability.
- 8+ years of experience in Business Process Analysis, current-state and future-state workflows, gap analysis, and process improvement.
Preferred:
- 5+ years of experience supporting and performing system testing, User Acceptance Testing (UAT), defect resolution, and requirements validation.
- 5+ years of experience in Business Analysis for data integration, data warehousing, analytics, or reporting projects.
- 3+ years of experience as a Project Manager.
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Who's Hiring
Top Industries Hiring
- Construction & Real Estate26
- Consulting & Professional Services26
- Technology & Software21
- Staffing & Recruiting10
- Education3
Senior Level Healthcare Customer Service Representative Jobs: Frequently Asked Questions
How do I get a senior level healthcare customer service representative job?
Employers hiring at this level look for candidates who have handled complex escalations, coached junior staff, and contributed to process improvements in a healthcare environment. Highlighting experience with payer systems, medical billing workflows, or compliance-driven communication gives you a clear edge. Demonstrated results, such as reduced resolution times or improved satisfaction scores, matter more than credentials alone at this stage.
Which companies hire senior level healthcare customer service representatives?
Companies hiring senior level healthcare customer service representatives right now include Jobot, Stantec, and Ryan Companies US, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes primarily from health insurers, hospital networks, pharmacy benefit managers, and large third-party administrators that need experienced professionals to manage complex member and patient interactions.
Are there remote senior level healthcare customer service representative jobs?
Yes, remote and hybrid availability is meaningful at this level. About 39% of senior level healthcare customer service representative openings are remote or hybrid as of November 2026, reflecting the sustained shift toward distributed service teams in healthcare. Many of these roles carry team lead or quality oversight responsibilities that can be performed effectively outside a traditional call center setting.
What makes a healthcare customer service representative role senior level?
Senior level roles go beyond handling individual inquiries. They involve owning escalation pathways, setting service quality standards, mentoring junior representatives, and collaborating with operations or clinical teams on process improvements. Senior professionals are expected to identify systemic service issues and drive solutions, not just resolve one-off cases, which distinguishes them clearly from mid-level contributors.
Which industries hire the most senior level healthcare customer service representatives?
Senior level healthcare customer service representative roles concentrate in Construction & Real Estate, Consulting & Professional Services, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive demand because high member and patient volumes, regulatory complexity, and accreditation requirements create ongoing need for experienced professionals who can manage both service delivery and compliance expectations.