Help Desk Engineer Internships
Help desk engineer internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working engineers, and, at many employers, a path toward a full-time offer. Openings are concentrated across Technology & Software, with IMMI, Nsight, and Trimble among the employers posting roles now.
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IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
Help Desk Engineer Internship Market
Who's Hiring
Top Industries Hiring
- Technology & Software
Tips for Your Help Desk Engineer Internship Search
Apply earlier than you think necessary
Large employers close their summer intern cohorts the preceding fall, often before December. Smaller companies and co-op programs post closer to start dates, so roles appear year-round. Map the recruiting calendar for the employers you want and submit your application in the first wave, not after the winter break.
Build evidence before you apply
Hiring teams for help desk engineer internships expect limited work history and look for proof of technical ability instead. Document two or three hands-on projects showing the systems, tools, or ticketing platforms you worked with, link to the work wherever you can, and list the relevant coursework that backs it up.
Work your campus network alongside direct applications
Campus career fairs surface structured intern programs tied directly to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. Apply directly to companies running smaller cohorts at the same time, combining both channels widens the pool you reach and speeds up responses.
Practice the help desk engineer intern screen before you apply
Most help desk engineer intern interviews include a technical screen covering troubleshooting scenarios, networking fundamentals, or systems diagnostics. Practice these out loud, walking through your reasoning step by step, because interviewers weigh how you think through a problem as much as the final answer. Doing this before you apply means you're ready when a recruiter moves fast.
Target structured intern programs built for newcomers
Larger companies run rotational or cohort-based IT intern programs designed to train people new to the field, often pairing interns with dedicated mentors and rotating them across support tiers. These programs recruit early and fill quickly, so identify the ones that fit your availability and apply in the first wave.
Set your work-type filter before you start
On-site roles are 67% of the help desk engineer internships listed here. Decide what you can realistically commit to before you search, then filter by location and work type from the start. Sorting through roles you can't take wastes time you could spend applying to ones that actually fit.
Help Desk Engineer Internships: Frequently Asked Questions
How do I get a help desk engineer internship?
Lead with coursework, personal projects, and a portfolio rather than work history, hiring teams expect limited experience at the intern level. For help desk engineer candidates, a documented troubleshooting or systems project with the tools you used gives recruiters something concrete to assess. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can a help desk engineer internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it for help desk engineer interns is consistent performance on real tickets and projects, available headcount on the team, and understanding when return-offer decisions are made. Position yourself by doing the work well and communicating your interest early, without counting on the outcome.
When should I apply for help desk engineer internships?
Earlier than most students expect. Large employers recruit summer interns the preceding fall, often closing their cohorts before the new year. Smaller companies and co-op programs post closer to their actual start dates, so openings appear year-round. Checking listings regularly means you won't miss a cycle because you assumed it was too early or too late.
Are help desk engineer internships paid?
Most professional help desk engineer internships in the United States are paid. Compensation varies by company size, industry, and location, and listings show it where the employer discloses it. If a posting doesn't include pay information, you can ask during the recruiter screen before moving further in the process.
What should a help desk engineer internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that name the tools and technologies you used and link to the work where possible, for help desk engineer candidates, that means linked repositories, configuration write-ups, or case studies showing how you resolved a problem. Add relevant coursework, keep it to one page, and put the most technical content near the top.
Are there remote help desk engineer internships?
Yes. Remote and hybrid roles make up 33% of the help desk engineer internship listings here, with the rest on-site. Apply early and filter by work type to see them, remote cohorts fill fast, and setting the filter upfront means you're only spending time on roles you can actually take.
Can international students get help desk engineer internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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