Service Desk Associate Internships
Service desk associate internships give university students, recent graduates, and early-career switchers hands-on project experience supporting real users, mentorship from working service desk professionals, and, at many employers, a path toward a full-time offer. Openings are concentrated across Construction & Real Estate, with Sierra Nevada Corporation, LBMC, and RENK among the employers posting roles now.
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At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.
Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.
POSITION SUMMARY: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.
SUPERVISORY RESPONSIBILITIES:
- N/A
DUTIES/RESPONSIBILITIES:
The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
SKILLS/ABILITIES:
Required:
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Strong communication, problem-solving, and organizational skills.
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
EDUCATION AND EXPERIENCE:
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
TRAVEL REQUIREMENTS:
- 0%
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
OTHER DUTIES:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.
At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.
Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.
POSITION SUMMARY: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.
SUPERVISORY RESPONSIBILITIES:
- N/A
DUTIES/RESPONSIBILITIES:
The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
SKILLS/ABILITIES:
Required:
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Strong communication, problem-solving, and organizational skills.
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
EDUCATION AND EXPERIENCE:
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
TRAVEL REQUIREMENTS:
- 0%
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
OTHER DUTIES:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.
Service Desk Associate Internship Market
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
Tips for Your Service Desk Associate Internship Search
Apply earlier than you think necessary
Large employers open service desk associate internship applications the fall before the summer cohort starts, often in September or October. Smaller companies and co-op programs post closer to start dates. Check listings as soon as the academic year begins and submit applications to structured programs in the first wave.
Build a project portfolio before you apply
Hiring teams for service desk associate internships expect limited work history, so your projects carry the most weight. Document a helpdesk lab, a ticketing-system configuration, or a troubleshooting walkthrough with the tools you used and the outcome you reached. A linked, concrete artifact gives recruiters something specific to evaluate.
Combine campus fairs with direct applications
Campus career fairs surface structured service desk associate programs tied to your university, and recruiters there often move faster than through online portals. Professors and career center staff frequently know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside campus activity widens the pool you reach.
Practice your technical screen out loud
Service desk associate intern interviews often include a troubleshooting scenario or a help-ticket walkthrough where the interviewer listens to how you diagnose a problem step by step. Practice narrating your reasoning aloud before the interview, not just arriving at the right answer, because interviewers weigh your diagnostic process as much as the final resolution.
Target structured IT internship programs at larger employers
Many large technology and enterprise companies run cohort-based IT internship programs designed to train people new to service desk roles. These programs recruit early, often in the fall, and fill faster than individual requisitions. Identify the structured programs that fit your background and submit in the first application window.
Set your work-type filter before you start
On-site roles are 17% of the service desk associate internships listed here. Decide what you can realistically commit to before you search, then filter by location and work type so you're not sorting through roles you can't take. Migrate Mate's work-type filter lets you narrow the results to on-site, hybrid, or remote listings in one step.
Service Desk Associate Internships: Frequently Asked Questions
How do I get a service desk associate internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. For service desk associate candidates, a documented helpdesk lab, a troubleshooting walkthrough, or a ticketing-system project gives recruiters something concrete to assess. Submit direct applications and attend campus career fairs, where recruiters often move faster for students they meet in person.
Can a service desk associate internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What drives it for service desk associate interns is performance on real support tickets and projects, available headcount on the team, and how early you signal interest in returning. Position yourself by delivering quality work and asking about the return-offer timeline before your internship ends, without counting on the outcome.
When should I apply for service desk associate internships?
Earlier than most expect. Large employers recruit for summer service desk associate internship cohorts the preceding fall, so applications often open in September and October. Smaller companies and co-op programs post closer to their start dates, which means openings appear year-round. Checking listings regularly and applying as soon as roles open gives you the strongest chance at competitive programs.
Are service desk associate internships paid?
Most professional service desk associate internships in the United States are paid. Compensation varies by company size, industry, and location. Where an employer discloses compensation, the listing will show it. Unpaid arrangements are less common in this field but do exist at some nonprofits and smaller organizations, so read each listing carefully before applying.
What should a service desk associate internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that show the tools you used and what you built or resolved, such as a linked helpdesk simulation, a documented network troubleshooting exercise, or a ticketing workflow you configured. Add relevant coursework in IT support, networking, or systems administration and keep the whole resume to one page.
Are there remote service desk associate internships?
Yes. Remote and hybrid roles make up 83% of the service desk associate internship listings here, with the rest on-site. Remote cohorts fill quickly, so apply early and filter by work type to see those openings before they close.
Can international students get service desk associate internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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