Entry Level Help Desk Manager Jobs
New grad help desk manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship in IT support can matter more than a long resume. Most openings are on-site and hybrid roles across Technology & Software, Manufacturing, and Consumer Goods, with employers like Software Technology, ICL, and Xerox hiring at this level now.
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Showing 5 of 16+ Entry Level Help Desk Manager jobs
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
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Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
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Follow established procedures to resolve common IT support requests.
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Provision and prepare IT equipment for staff.
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Maintain IT records, including asset management.
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Perform standard Active Directory management tasks.
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Assist with the development of and adherence to IT policies and procedures.
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Participate in on-call after-hours rotation schedule.
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Work with users to elicit the objectives behind their request and provide great customer service.
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Maintain a clean and well-organized work environment.
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Stay current with technology trends and continuously develop technical skills.
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Work on tasks and projects as assigned by supervisor.
Experience:
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Provide exceptional customer service.
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Using Microsoft Windows and Office.
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Performing basic hardware and software installation and troubleshooting.
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Collaborating with a team.
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Utilizing strong written and verbal communications.
QUALIFICATIONS
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CompTIA A+, Network + or other technical trade certification.
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Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consumer Goods
- Food & Beverage
- Chemicals & Materials
Entry Level Help Desk Manager Jobs: Frequently Asked Questions
How do I get an entry level help desk manager job?
Focus on building hands-on IT support experience through internships, volunteer help desk roles, or junior technician positions before applying. Employers at this level look for candidates who can demonstrate ticketing system familiarity, basic team coordination, and clear communication under pressure. CompTIA A+ or ITIL Foundation certifications signal readiness, and a portfolio of resolved escalations or process improvements gives your application a concrete edge.
Which companies hire entry level help desk managers?
Companies hiring entry level help desk managers right now include Software Technology, ICL, and Xerox, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from mid-size technology firms, managed service providers, healthcare networks, and large enterprises building out their internal IT support teams.
Are there remote entry level help desk manager jobs?
Yes, though most openings at this level lean on-site or hybrid. About 30% of entry level help desk manager openings are remote or hybrid as of November 2026, reflecting employer preferences for newer managers to build team relationships and learn escalation workflows in person before transitioning to fully distributed oversight.
Are these new grad help desk manager jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome recent graduates and candidates with limited formal experience. A new grad-friendly posting typically accepts zero to two years of experience, counts internships or part-time IT support work toward requirements, and treats a strong portfolio of troubleshooting or coordination projects as a substitute for a lengthy resume.
Which industries hire the most entry level help desk managers?
Entry Level help desk manager roles concentrate in Technology & Software, Manufacturing, and Consumer Goods, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large internal IT operations or customer-facing support functions that need entry level managers to coordinate technicians, track ticket queues, and maintain service-level standards as teams scale.