Entry Level Help Desk Specialist Jobs
New grad help desk specialist jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship, lab work, or CompTIA certification can matter more than a long resume. Most openings are on-site roles across Technology & Software, Manufacturing, and Consumer Goods, with employers like Software Technology, ICL, and Xerox hiring at this level now.
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Showing 5 of 16+ Entry Level Help Desk Specialist jobs
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
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Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
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Follow established procedures to resolve common IT support requests.
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Provision and prepare IT equipment for staff.
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Maintain IT records, including asset management.
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Perform standard Active Directory management tasks.
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Assist with the development of and adherence to IT policies and procedures.
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Participate in on-call after-hours rotation schedule.
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Work with users to elicit the objectives behind their request and provide great customer service.
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Maintain a clean and well-organized work environment.
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Stay current with technology trends and continuously develop technical skills.
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Work on tasks and projects as assigned by supervisor.
Experience:
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Provide exceptional customer service.
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Using Microsoft Windows and Office.
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Performing basic hardware and software installation and troubleshooting.
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Collaborating with a team.
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Utilizing strong written and verbal communications.
QUALIFICATIONS
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CompTIA A+, Network + or other technical trade certification.
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Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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- Technology & Software
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- Consumer Goods
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Entry Level Help Desk Specialist Jobs: Frequently Asked Questions
How do I get an entry level help desk specialist job?
Entry level help desk specialist employers look for candidates who can demonstrate basic troubleshooting skills, clear communication, and patience with non-technical users. A CompTIA A+ certification, an internship, or even a home lab project signals hands-on readiness. Tailoring your resume to highlight any customer-facing or IT support experience, even from school or volunteer work, gives you a real edge at this stage.
Which companies hire entry level help desk specialists?
Companies hiring entry level help desk specialists right now include Software Technology, ICL, and Xerox, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a wide range of organizations, including managed service providers, healthcare systems, government contractors, and large enterprises building out their internal IT support teams.
Are there remote entry level help desk specialist jobs?
Yes, though most entry level roles still favor on-site or hybrid arrangements. About 30% of entry level help desk specialist openings are remote or hybrid as of November 2026, reflecting employer preference for in-person onboarding at this stage while still offering some scheduling flexibility once candidates are up to speed.
Are these new grad help desk specialist jobs?
Yes, these listings include new grad, recent graduate, and junior help desk specialist roles. A new grad friendly posting typically welcomes zero to two years of experience and may accept internships, academic IT projects, or a certification portfolio in place of full-time work history. Look for language like 'entry level,' 'training provided,' or 'no prior experience required' as signals the role is built for someone starting out.
Which industries hire the most entry level help desk specialists?
Entry Level help desk specialist roles concentrate in Technology & Software, Manufacturing, and Consumer Goods, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at the entry level because they run large internal user bases or client-facing IT environments that depend on steady support staffing, creating reliable openings for candidates just starting their careers.