Entry Level IT Support Engineer Jobs
New grad it support engineer jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a CompTIA A+ certification or hands-on internship work can carry more weight than a long resume. Most openings mix on-site and hybrid settings across Technology & Software, Retail, and Education, with employers like Amazon, OpenAI, and iHerb hiring at this level now.
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Showing 5 of 83+ Entry Level IT Support Engineer jobs
DESCRIPTION
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NJ, Burlington - 23.50 - 37.74 USD hourly
DESCRIPTION
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NJ, Burlington - 23.50 - 37.74 USD hourly
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Find JobsEntry Level IT Support Engineer Job Market
Who's Hiring
- Amazon27
- OpenAI4
- iHerb2
- Altruist2
Top Industries Hiring
- Technology & Software17
- Retail8
- Education7
- Consulting & Professional Services5
- Science & Research4
Entry Level IT Support Engineer Jobs: Frequently Asked Questions
How do I get an entry level it support engineer job?
Employers hiring at the entry level look for candidates who can demonstrate hands-on troubleshooting ability, even if that comes from a home lab, bootcamp, or college coursework rather than paid work. A CompTIA A+ or Google IT Support Certificate signals baseline readiness. Tailor your resume to each posting, highlight any helpdesk or desktop support experience, and apply to roles that explicitly welcome new graduates or candidates with zero to two years of experience.
Which companies hire entry level it support engineers?
Companies hiring entry level it support engineers right now include Amazon, OpenAI, and iHerb, based on current listings on Migrate Mate as of September 2026. Hiring at this level comes from a wide range of employers, including managed service providers, healthcare systems, financial services firms, and large enterprises that run their own internal IT helpdesk operations.
Are there remote entry level it support engineer jobs?
Yes, though on-site roles are more common at the entry level since hands-on hardware work and in-person mentorship are part of many junior positions. About 6% of entry level it support engineer openings are remote or hybrid as of September 2026, with remote roles tending to focus on software troubleshooting, ticketing systems, and end-user support that can be handled entirely over phone or remote desktop tools.
Are these new grad it support engineer jobs?
Yes, these listings include new grad, recent graduate, and junior it support engineer roles. A posting is new-grad friendly when it welcomes zero to two years of experience, counts internships or academic projects toward eligibility, or accepts a relevant certification or portfolio in place of professional work history. Searching for junior or new grad in the job title is a reliable way to surface those openings.
Which industries hire the most entry level it support engineers?
Entry Level it support engineer roles concentrate in Technology & Software, Retail, and Education, based on current listings on Migrate Mate as of September 2026. Those sectors tend to drive entry level hiring because they operate large employee bases that depend on consistent device management, helpdesk coverage, and on-site technical support, creating steady demand for candidates just starting out in IT.