Infrastructure Support Specialist Jobs
Infrastructure Support Specialist jobs are open across healthcare, government, financial services, and enterprise IT, from entry-level technician to senior specialist, with common specializations in network infrastructure, systems administration, and help desk operations. Find a role that fits below and apply directly.
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SUMMARY
CommunityAmerica Credit Union (CACU) is federally chartered and serves members nationwide. Our mission is to help members meet all their financial needs and achieve Financial Peace of Mind. Digital transformation and personalization are central to that mission, and they depend on a modern infrastructure and a sound cloud strategy.
CommunityAmerica Credit Union is seeking a strategic and operational technology leader to serve as Vice President of Infrastructure & Support. This executive is responsible for the strategy, reliability, modernization, security and performance of the enterprise infrastructure and technology support environment.
The VP will lead infrastructure, cloud, network and telecommunications, infrastructure operations, application support, ATM solution and end-user support. The successful leader will balance operational excellence with transformation, ensuring highly available, secure and resilient services while advancing cloud adoption, automation, observability and modernization.
DUTIES & RESPONSIBILITIES:
- Develop and execute a multi-year infrastructure, cloud, operations and support strategy aligned with organizational priorities.
- Lead enterprise infrastructure, cloud, network, telecommunications, application support, Service Desk and end-user technology capabilities.
- Drive the ATM/ITM implementation and support nationwide.
- Establish and mature 24/7 technology operations, proactive monitoring, observability, automated alerting and major incident management.
- Drive cloud and infrastructure modernization, automation, DevOps, lifecycle management and reduction of technical debt.
- Ensure high availability and operational excellence across critical business and banking applications.
- Own technology disaster recovery, resiliency, capacity and availability management, including regular testing and continuous improvement.
- Partner with Information Security, Risk and business leaders to maintain strong controls and meet security, regulatory and audit requirements.
- Establish measurable SLAs, operational KPIs, service-quality metrics and continuous-improvement practices.
- Build and retain high-performing teams while fostering accountability, innovation, collaboration and service.
- Manage operating and capital budgets, strategic vendors, contracts and technology investments while optimizing total cost of ownership.
REQUIREMENTS
REQUIRED QUALIFICATIONS
- 10+ years of progressive technology leadership experience, including at least 5 years leading managers or significant technology functions.
- Demonstrated leadership of large-scale enterprise infrastructure and 24/7 technology operations.
- Significant experience with Microsoft Azure or comparable enterprise cloud platforms.
- Strong experience across infrastructure, networking, telecommunications, application or production support, service management, or end-user technology.
- Demonstrated experience with high-availability environments, major incident management, disaster recovery and business continuity.
- Experience managing technology budgets, strategic vendors, contracts and large-scale investments.
- Proven success leading significant technology modernization and organizational change.
PREFERRED QUALIFICATIONS
- Financial services, banking or credit-union technology leadership experience.
- Experience operating within highly regulated environments.
- Experience with Microsoft Azure, Microsoft 365, Active Directory or Entra ID, ServiceNow, enterprise networking and security technologies, and modern observability platforms.
- Experience supporting core banking or other high-volume transactional platforms.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
- Advanced degree and/or relevant certifications such as ITIL, Azure, AWS, CISSP, CISM, PMP or TOGAF.
SUMMARY
CommunityAmerica Credit Union (CACU) is federally chartered and serves members nationwide. Our mission is to help members meet all their financial needs and achieve Financial Peace of Mind. Digital transformation and personalization are central to that mission, and they depend on a modern infrastructure and a sound cloud strategy.
CommunityAmerica Credit Union is seeking a strategic and operational technology leader to serve as Vice President of Infrastructure & Support. This executive is responsible for the strategy, reliability, modernization, security and performance of the enterprise infrastructure and technology support environment.
The VP will lead infrastructure, cloud, network and telecommunications, infrastructure operations, application support, ATM solution and end-user support. The successful leader will balance operational excellence with transformation, ensuring highly available, secure and resilient services while advancing cloud adoption, automation, observability and modernization.
DUTIES & RESPONSIBILITIES:
- Develop and execute a multi-year infrastructure, cloud, operations and support strategy aligned with organizational priorities.
- Lead enterprise infrastructure, cloud, network, telecommunications, application support, Service Desk and end-user technology capabilities.
- Drive the ATM/ITM implementation and support nationwide.
- Establish and mature 24/7 technology operations, proactive monitoring, observability, automated alerting and major incident management.
- Drive cloud and infrastructure modernization, automation, DevOps, lifecycle management and reduction of technical debt.
- Ensure high availability and operational excellence across critical business and banking applications.
- Own technology disaster recovery, resiliency, capacity and availability management, including regular testing and continuous improvement.
- Partner with Information Security, Risk and business leaders to maintain strong controls and meet security, regulatory and audit requirements.
- Establish measurable SLAs, operational KPIs, service-quality metrics and continuous-improvement practices.
- Build and retain high-performing teams while fostering accountability, innovation, collaboration and service.
- Manage operating and capital budgets, strategic vendors, contracts and technology investments while optimizing total cost of ownership.
REQUIREMENTS
REQUIRED QUALIFICATIONS
- 10+ years of progressive technology leadership experience, including at least 5 years leading managers or significant technology functions.
- Demonstrated leadership of large-scale enterprise infrastructure and 24/7 technology operations.
- Significant experience with Microsoft Azure or comparable enterprise cloud platforms.
- Strong experience across infrastructure, networking, telecommunications, application or production support, service management, or end-user technology.
- Demonstrated experience with high-availability environments, major incident management, disaster recovery and business continuity.
- Experience managing technology budgets, strategic vendors, contracts and large-scale investments.
- Proven success leading significant technology modernization and organizational change.
PREFERRED QUALIFICATIONS
- Financial services, banking or credit-union technology leadership experience.
- Experience operating within highly regulated environments.
- Experience with Microsoft Azure, Microsoft 365, Active Directory or Entra ID, ServiceNow, enterprise networking and security technologies, and modern observability platforms.
- Experience supporting core banking or other high-volume transactional platforms.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
- Advanced degree and/or relevant certifications such as ITIL, Azure, AWS, CISSP, CISM, PMP or TOGAF.
Infrastructure Support Specialist Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Chemicals & Materials
- Banking & Financial Services
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in infrastructure support specialist jobs.
- CompTIA A+ or Network+ certification or equivalent hands-on experience
- Experience supporting Windows and Linux operating systems in a production environment
- Proficiency troubleshooting network connectivity, hardware failures, and server issues
- Familiarity with ticketing systems and ITIL-based incident management processes
- Ability to support virtualization platforms such as VMware or Hyper-V
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Infrastructure Support Specialist Job Search
Tailor your resume to environment scale
Hiring managers want to know how large a network or server environment you've managed. Call out specific numbers of endpoints, servers, or sites you've supported so they can gauge whether your experience matches their infrastructure scale.
List certifications in a prominent section
CompTIA A+, Network+, and Microsoft certifications often appear as minimum requirements in infrastructure support job listings. Put your active certifications near the top of your resume so screeners confirm eligibility before reading further.
Apply early to roles that fit
Migrate Mate lists infrastructure support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by support tier or environment
Job listings distinguish between Tier 1 help desk, Tier 2 systems support, and senior infrastructure roles. Search using those tier labels or environment types like on-premises, cloud, or hybrid to surface openings that match your actual experience level.
Prepare a break-fix walkthrough for interviews
Most infrastructure support interviews include a scenario question asking you to diagnose a network outage or hardware failure step by step. Rehearse at least two real troubleshooting examples you can walk through methodically, naming the tools and commands you used.
Negotiate your on-call structure upfront
Many infrastructure support roles include on-call rotations that affect your actual schedule and compensation. Ask during the offer stage how often on-call falls, whether there is differential pay, and how incidents are escalated so you have a complete picture before accepting.
Infrastructure Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most infrastructure support specialists?
BNY, Meta, and Nebius are hiring the most infrastructure support specialists right now, with openings concentrated in California, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Demand is especially strong in healthcare systems, federal contractors, and large enterprise IT departments.
How many infrastructure support specialist jobs are remote?
About 58% of infrastructure support specialist openings are fully remote or hybrid as of November 2026, though the share varies significantly by specialization. Cloud infrastructure and monitoring roles offer the most remote flexibility, while on-premises data center support and hardware-dependent positions almost always require an on-site presence.
How do you become an infrastructure support specialist?
Start by earning a foundational IT certification such as CompTIA A+ or Network+ to demonstrate baseline competency to employers. Build hands-on experience through an internship, entry-level help desk role, or home lab environment where you configure networks and troubleshoot real systems. From there, pursue role-specific certifications in Windows Server, Cisco networking, or cloud platforms to qualify for mid-level infrastructure positions.
Can you get an infrastructure support specialist job with little experience?
Yes, many employers hire candidates with limited professional experience if they hold a relevant certification like CompTIA A+ and can demonstrate practical troubleshooting skills. Building a home lab, contributing to open-source infrastructure projects, or completing a community college IT program gives you concrete examples to reference during interviews and distinguishes you from other entry-level applicants.
What does the infrastructure support specialist interview process look like?
Most employers start with a phone screen focused on your experience with specific operating systems, networking tools, and ticketing platforms. A technical interview follows, often including scenario-based questions where you walk through diagnosing a network or server issue step by step. Some employers add a practical exercise or ask you to interpret a system log before a final conversation with a hiring manager or team lead.
Where can I find and apply to infrastructure support specialist jobs?
You can find and apply to infrastructure support specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the same place.
See All 73 Infrastructure Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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