IT Operations Specialist Jobs in West Virginia

Job Summary

The Senior Clinical Applications Analyst is responsible for the analysis, building, testing and implementing of information systems and solutions. The Senior Application Analyst is accountable for providing knowledge and skills in assigned software applications and various system environments. Functions as a technical resource and to provide knowledge in system installations, building, testing, customization and production support. Demonstrates elevated computer operational skills. Should be able to perform complex application diagnostics. and troubleshooting. Must be able to mentor junior level staff on department procedure and application support and/or implementation procedures.

Supports elevated computer system capabilities by studying technical applications and hardware; following support recommendations based on hardware integration availability from vendor and knowledge of enterprise patient care workflows. Ensures the performance, resources, and reliability of hardware and software integrations to meet department needs. May acquire, install, or upgrade computer components and software; provide routine automation; troubleshoot; train or offer technical support for projects for assigned applications. May lead small support project efforts in a Project Manager capacity.

Maintains a level of cybersecurity knowledge sufficient to securely accomplish their job duties. Demonstrates a basic understanding and adheres to departmental processes for change control.

Responsibilities

1. Responsible for providing technical knowledge in the support of software applications and various system environments.
2. Responsible for directing junior level employees on task assignment for support and implementation effort.
3. Responsible for writing operational automation scripts and/or programs to minimize manual process.
4. Provides documented support tasks to be able to assist other department members or junior team members.
5. Performs the analysis, design, building, testing, and implementing of computer programs and systems.
6. Demonstrates and applies information systems theory, processes and methodologies
7. Responsible for understanding and utilizing vendor’s version control methodology.
8. Responsible for system audit log review providing appropriate response.
9. Must understand end user workflow requirements that are supported by technology.
10. Translates user systems needs into alternative technical solutions. Performs project reviews and process walkthroughs incorporating technical and business solutions that will enhance user productivity and department service levels
11. In process or have completed certification/accreditation for specific vendor and/or governing body related to specific applications/tools for which responsible for reporting.
12. Responsible for extracting specified data from supported system(s).
13. Excellent communication skills
14. Strong time management skills
15. Strong technical documentation skills
16. On call as required
17. Flexible hours when needed
18. All other duties as assigned.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

• Bachelor's Degree (Required) Education: Bachelor’s Degree or equivalent experience. Bachelor’s and advanced certification preferred. Experience: 5-7 years of related information technology or clinical technical support experience. Preferred minimum of 3 years’ experience with system analysis, design, building, testing and implementation of applications within an electronic health record. Cerner experience preferred

Credentials

• No Certification, Competency or License Required (Required)

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Guy S. Stewart guy.stewart@vandaliahealth.org