Mid Level IT Service Manager Jobs
Mid level it service manager jobs go to professionals ready to own service delivery outcomes, lead incident response without hand-holding, and shape process improvements across teams. Roles run across on-site, remote, and hybrid settings in Technology & Software, Staffing & Recruiting, and Healthcare & Medical Services, with employers like POSRG, Amazon, and CommunityCare hiring at this level now.
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Showing 4 of 6+ Mid Level IT Service Manager jobs
DESCRIPTION
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
BASIC QUALIFICATIONS
- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration
PREFERRED QUALIFICATIONS
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, IL, Channahon - 116,800.00 - 160,000.00 USD annually
USA, IL, Romeoville - 116,800.00 - 160,000.00 USD annually
DESCRIPTION
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
BASIC QUALIFICATIONS
- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration
PREFERRED QUALIFICATIONS
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, IL, Channahon - 116,800.00 - 160,000.00 USD annually
USA, IL, Romeoville - 116,800.00 - 160,000.00 USD annually
See All 6 Mid Level IT Service Manager Jobs
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
- Healthcare & Medical Services
Mid Level IT Service Manager Jobs: Frequently Asked Questions
How do I get a mid level it service manager job?
Position yourself by highlighting ownership of end-to-end service processes, not just task completion. Emphasize metrics like ticket resolution rates, SLA adherence, and uptime improvements you influenced directly. Tailor your resume to show you have led cross-functional coordination, managed vendor relationships, or driven ITIL-aligned process changes without needing constant direction. Certifications like ITIL 4 Foundation or a relevant project management credential strengthen your application at this stage.
Which companies hire mid level it service managers?
Companies hiring mid level it service managers right now include POSRG, Amazon, and CommunityCare, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a broad mix of employers, including large enterprises building out service desk leadership, mid-size technology firms scaling their IT operations, and managed service providers looking for experienced professionals to own client-facing service delivery.
Are there remote mid level it service manager jobs?
Yes, though availability depends on the employer and role scope. About 0% of mid level it service manager openings are remote or hybrid as of November 2026, reflecting the demand for experienced professionals who can manage service operations and stakeholder communication without being on-site full time. Fully remote roles typically require stronger asynchronous communication skills and familiarity with remote ITSM toolsets.
How do I move up to a mid level it service manager role?
Moving from entry level into a mid level it service manager role comes from building a pattern of increasing ownership over time. That means going beyond ticket management to leading small projects, documenting and improving recurring processes, and earning trust to coordinate across teams independently. Pursuing ITIL certification, demonstrating measurable service improvements, and taking on mentorship of junior staff signals readiness for mid level responsibilities to hiring managers.
Which industries hire the most mid level it service managers?
Mid Level it service manager roles concentrate in Technology & Software, Staffing & Recruiting, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate complex, high-volume IT environments where experienced professionals who can manage service continuity, enforce SLAs, and lead process improvement provide measurable operational value.