Senior Level IT Support Engineer Jobs
Senior level it support engineer jobs put experienced engineers in charge of infrastructure decisions, escalation ownership, and the technical direction of support teams across complex enterprise environments. Openings concentrate in Manufacturing, Technology & Software, and Banking & Financial Services, with Trigo, C3EL, and GovCIO among the employers hiring at this level now.
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Showing 5 of 40+ Senior Level IT Support Engineer jobs
IT Infrastructure and Support Manager
Trigo Quality Solutions
Peoria, IL
Hybrid Role
Overall Purpose
The IT Infrastructure and Support Manager, leads all IT operations and systems for the Americas region (US, Canada, Mexico, and Brazil). This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the stability, security, and scalability of IT services.
The position requires close partnership with the global corporate IT leadership (based in France) to align regional activities with global strategy. This role is also key to supporting TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.
May Report to
EVP, TRIGO Americas / Group Digital and IT Office
Responsibilities
Strategic Business Partnership
- Partner with executive leadership to define the regional IT roadmap
- Lead and supervise all regional IT infrastructure projects, developing progress reports, requirements documentation, and presentations
- Collaborate with Finance, Operations, and Sales to enable cross-functional digital solutions
- Provide data integration and analytics support
- Represent IT in management reviews, ensuring alignment between technology and corporate strategy
Core Technology & Infrastructure Management
- Oversee and actively participate in the management and troubleshooting of all network operations, inter-office connectivity, and secure remote access (VPN)
- Maintain and optimize physical and virtual servers, databases, and hosting environments
- Ensure regular data backups, business continuity, and disaster recovery readiness
- Evaluate emerging technologies and cloud solutions to enhance efficiency and scalability
- Conduct regular audits of local infrastructure, IT contracts, and organization to ensure alignment with Group IT standards.
Cyber Security & Risk Management
- Lead the hands-on implementation, configuration, and management of cybersecurity tools and threat-detection systems
- Manage user access controls, onboarding/offboarding processes, and system privileges
- Ensure compliance with corporate and legal standards (e.g., GDPR, data protection)
- Develop, test, and maintain Business Continuity and Disaster Recovery plans
IT Resource & Financial Management
- Optimize IT assets, vendor relationships, and budgets to maximize value and control costs:
- Manage procurement, deployment, and lifecycle of hardware and software assets and licenses
- Lead vendor negotiations and manage service contracts and provider performance
- Prepare and manage the annual IT budget; report on expenses, KPIs, and ROI
User Support & Team Leadership
- Lead and mentor the IT helpdesk team, directing service operations, monitoring SLAs, and acting as the final point of technical escalation.
- Develop internal documentation, user guides, and training to improve technology adoption
- Promote a culture of safety, collaboration, and continuous improvement
Other
- Any other duties as assigned
Knowledge, skills, abilities
Hard skills
Values & attitudes
Required
- Azure Expertise: Proven experience leading an Azure migration; deep expertise in designing, deploying, and managing Azure infrastructure (Azure Policy, RBAC, Defender for Cloud, Monitor, ASR).
- Hybrid Infrastructure: Deep understanding of traditional on-premises infrastructure (Windows Server, Active Directory, Virtualization) and its integration with Azure.
- Networking & Security: Strong technical background in network administration (IP, VPN, LAN/WAN), telecom, and core IT security principles.
- Proficiency in English.
Global team spirit
- Team player
- Open-minded
Excellence
- Reactive
Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
- Initiative
- Autonomous
- Innovative
Work experience
Overall recommendations
Minimum 7 years of progressive, hands-on IT operations or infrastructure management experience, ideally within a multi-site or service organization
- Proven leadership in managing technical teams, vendors, and enterprise-level systems
- Demonstrated experience both leading and serving as a key technical contributor on IT projects, from requirements gathering through to delivery and reporting
Education background
Overall recommendations
Bachelor's Degree in Information Technology, Computer Engineering, or related field
- Certification such as "Microsoft Certified: Azure Solutions Architect Expert" is highly preferred.
IT Infrastructure and Support Manager
Trigo Quality Solutions
Peoria, IL
Hybrid Role
Overall Purpose
The IT Infrastructure and Support Manager, leads all IT operations and systems for the Americas region (US, Canada, Mexico, and Brazil). This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the stability, security, and scalability of IT services.
The position requires close partnership with the global corporate IT leadership (based in France) to align regional activities with global strategy. This role is also key to supporting TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.
May Report to
EVP, TRIGO Americas / Group Digital and IT Office
Responsibilities
Strategic Business Partnership
- Partner with executive leadership to define the regional IT roadmap
- Lead and supervise all regional IT infrastructure projects, developing progress reports, requirements documentation, and presentations
- Collaborate with Finance, Operations, and Sales to enable cross-functional digital solutions
- Provide data integration and analytics support
- Represent IT in management reviews, ensuring alignment between technology and corporate strategy
Core Technology & Infrastructure Management
- Oversee and actively participate in the management and troubleshooting of all network operations, inter-office connectivity, and secure remote access (VPN)
- Maintain and optimize physical and virtual servers, databases, and hosting environments
- Ensure regular data backups, business continuity, and disaster recovery readiness
- Evaluate emerging technologies and cloud solutions to enhance efficiency and scalability
- Conduct regular audits of local infrastructure, IT contracts, and organization to ensure alignment with Group IT standards.
Cyber Security & Risk Management
- Lead the hands-on implementation, configuration, and management of cybersecurity tools and threat-detection systems
- Manage user access controls, onboarding/offboarding processes, and system privileges
- Ensure compliance with corporate and legal standards (e.g., GDPR, data protection)
- Develop, test, and maintain Business Continuity and Disaster Recovery plans
IT Resource & Financial Management
- Optimize IT assets, vendor relationships, and budgets to maximize value and control costs:
- Manage procurement, deployment, and lifecycle of hardware and software assets and licenses
- Lead vendor negotiations and manage service contracts and provider performance
- Prepare and manage the annual IT budget; report on expenses, KPIs, and ROI
User Support & Team Leadership
- Lead and mentor the IT helpdesk team, directing service operations, monitoring SLAs, and acting as the final point of technical escalation.
- Develop internal documentation, user guides, and training to improve technology adoption
- Promote a culture of safety, collaboration, and continuous improvement
Other
- Any other duties as assigned
Knowledge, skills, abilities
Hard skills
Values & attitudes
Required
- Azure Expertise: Proven experience leading an Azure migration; deep expertise in designing, deploying, and managing Azure infrastructure (Azure Policy, RBAC, Defender for Cloud, Monitor, ASR).
- Hybrid Infrastructure: Deep understanding of traditional on-premises infrastructure (Windows Server, Active Directory, Virtualization) and its integration with Azure.
- Networking & Security: Strong technical background in network administration (IP, VPN, LAN/WAN), telecom, and core IT security principles.
- Proficiency in English.
Global team spirit
- Team player
- Open-minded
Excellence
- Reactive
Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
- Initiative
- Autonomous
- Innovative
Work experience
Overall recommendations
Minimum 7 years of progressive, hands-on IT operations or infrastructure management experience, ideally within a multi-site or service organization
- Proven leadership in managing technical teams, vendors, and enterprise-level systems
- Demonstrated experience both leading and serving as a key technical contributor on IT projects, from requirements gathering through to delivery and reporting
Education background
Overall recommendations
Bachelor's Degree in Information Technology, Computer Engineering, or related field
- Certification such as "Microsoft Certified: Azure Solutions Architect Expert" is highly preferred.
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Find JobsSenior Level IT Support Engineer Job Market
Who's Hiring
- Trigo3
- C3EL2C
- GovCIO2
- Faraday Future2
- University of Louisville2
Top Industries Hiring
- Manufacturing4
- Technology & Software3
- Banking & Financial Services3
- Education2
- Automotive2
Senior Level IT Support Engineer Jobs: Frequently Asked Questions
How do I get a senior level it support engineer job?
Employers hiring at this level look for engineers who own outcomes, not just tasks. Demonstrating that you have led incident response, mentored junior staff, architected support workflows, or driven tooling decisions puts you ahead. Candidates who can speak to measurable improvements they drove, such as reduced ticket resolution times or improved uptime, consistently stand out in the hiring process.
Which companies hire senior level it support engineers?
Companies hiring senior level it support engineers right now include Trigo, C3EL, and GovCIO, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to concentrate among large enterprises, managed service providers, and technology-forward organizations with complex infrastructure that requires experienced leadership in the support function.
Are there remote senior level it support engineer jobs?
Yes, though availability varies by role type and employer. About 20% of senior level it support engineer openings are remote or hybrid as of July 2026, with on-site roles more common where hands-on infrastructure access or data center work is required. Hybrid arrangements are increasingly standard at larger organizations hiring at this level.
What makes a it support engineer role senior level?
Senior it support engineer roles are defined by scope and ownership rather than task execution. These engineers lead escalations, define support standards, evaluate and implement tooling, and mentor junior and mid-level staff. They are expected to make independent technical judgments, communicate across departments, and take accountability for the reliability and performance of the support function overall.
Which industries hire the most senior level it support engineers?
Senior Level it support engineer roles concentrate in Manufacturing, Technology & Software, and Banking & Financial Services, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because their operational complexity, compliance requirements, and large user environments demand engineers who can lead support functions rather than simply staff them.