IT Technical Support Jobs in Connecticut
IT Technical Support jobs in Connecticut are actively in demand, with concentrated hiring across the state's financial services firms, defense contractors, insurance carriers, and large healthcare systems. Hartford, Stamford, and New Haven are the busiest hiring centers, where employers like Cigna, Travelers, and Yale New Haven Health regularly recruit for desktop support, helpdesk, and systems administration roles at levels from entry-tier to senior. Cloud infrastructure support, endpoint management, and cybersecurity-adjacent technical roles are the specialties drawing the most consistent interest from Connecticut hiring managers. Find a role that fits below and apply directly.
Find IT Technical Support JobsOverview
Open roles53
Top employerCharles IT
Top cityStamford, CT
Cities hiring27
Work type65% Hybrid
Top industryConsulting
Showing 5 of 53+ IT Technical Support jobs
IT Manager
We won't show you this job again
Added 1d ago
Cronin and Company
IT Manager
Glastonbury, Connecticut
Added 1d ago
Technical Analyst III - Academic IT Services
We won't show you this job again
Added 2d ago
University of Connecticut
Technical Analyst III - Academic IT Services
Farmington, Connecticut
Added 2d ago
C
IT Field Technician
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C
Added 1w ago
Csi contractors
IT Field Technician
Rocky Hill, Connecticut
Added 1w ago
IT Auditor, Corporate Governance
We won't show you this job again
Added 1w ago
The Mohegan Tribe of Indians Of Connecticut
IT Auditor, Corporate Governance
Uncasville, Connecticut
Added 1w ago
Senior Project Manager (Construction project, NOT IT or Technology)
We won't show you this job again
Added 1w ago
Arcadis
Senior Project Manager (Construction project, NOT IT or Technology)
Middletown, Connecticut
Added 1w ago
Added 1d ago
IT Manager
Cronin and Company·Glastonbury, Connecticut
Job functions:
Bachelor's degree in information technology
51-200 employees
Job Description
Information Technology Manager
About Us
Cronin is a growing, fully integrated advertising and marketing agency based in Connecticut. We leverage the power of creativity to differentiate brands and drive sales. We’re known for combining visionary thinking with award-winning creative execution to deliver work that drives measurable impact. We’re an independent agency with global, national, and regional clients and part of a global network of 60 independent agencies. Our team is talented, committed, ambitious, and real – we’re invested in the work and each other. A key point of difference is our leadership model – our leaders empower and enable your growth. Learn more at www.cronin-co.com.
About You
You're a people-first technologist who genuinely enjoys showing up every day, working alongside colleagues at all levels, and making their lives easier through smart, modern solutions. You don't just resolve issues — you look for opportunities to improve the way people work and aren't shy about bringing those ideas forward.
You bring energy, resilience, and a sense of urgency to everything you do. When things get tough, your attitude stays positive and your focus stays sharp. You're known for following through — if you say you're going to do something, it gets done. You go beyond the ask without being asked, and "no" is rarely your first response. You're a solution finder by nature.
Above all, you do the right thing for the right reason. You've earned trust through consistency, integrity, and a genuine commitment to the people and organizations you serve — and you understand that confidentiality isn't just a policy, it's a professional standard you hold yourself to without exception.
POSITION OVERVIEW
The IT Manager will serve as our internal technology authority — the go-to resource for systems, tools, and the operational workflows that keep the agency running efficiently. In this role, you will own and manage our Microsoft 365 and SharePoint environments, oversee our SaaS portfolio, and serve as the primary liaison with our Managed Service Provider (MSP), who handles infrastructure, security monitoring, and 24/7 support. Day-to-day, you'll provide on-site support while also working at a higher level to drive process improvement and technology efficiency across the organization. This is a role that blends hands-on problem solving with strategic systems thinking — ideal for someone who is equally comfortable resolving an issue on the spot and planning for what the business needs next.
Job Responsibilities
MSP Relationship Management
- Serve as the primary liaison with our Managed Service Provider — reviewing Statements of Work and agreements, holding the MSP accountable to service commitments, and representing the agency in regular performance reviews
- Escalate and track open issues to resolution, ensuring nothing falls through the cracks
Technology Initiatives & Project Oversight
- Lead and manage active technology initiatives including Intune/MAM implementation, BYOD policy rollout, and ongoing cybersecurity improvements
- Prioritize and manage competing projects with a clear sense of urgency and follow-through
Microsoft 365 & SharePoint Ownership
- Own, administer, and continuously optimize the Microsoft 365 environment, including SharePoint architecture, permissions, governance, and user adoption
- Identify and implement underutilized M365 capabilities that can improve collaboration and efficiency across the agency
IT Documentation & Knowledge Management
- Build and maintain comprehensive IT documentation, SOPs, and system guides so that institutional knowledge lives with the organization — not with any one individual
- Ensure documentation stays current as systems and processes evolve
Process Improvement & Cross-Functional Partnership
- Partner with departments across the agency to identify inefficiencies and deliver technology solutions that improve how work gets done
- Serve as a proactive advisor — bringing ideas to the table before problems arise
SaaS & Software Portfolio Management
- Own the company's full software portfolio — conduct regular audits for redundancy, eliminate unused licenses, identify gaps, and ensure every platform is actively delivering value
- Manage vendor relationships, renewals, and contract terms across the software stack
Asset Management & Device Lifecycle
- Maintain an accurate and up-to-date IT asset inventory
- Manage the full device lifecycle from procurement and configuration through retirement and disposal
On-Site Support & Employee Experience
- Provide responsive, friendly on-site support for devices, printers, peripherals, and workplace technology
- Own the new hire onboarding technology experience — ensuring every employee is set up, connected, and ready to contribute from day one
Qualifications & Skills
Required:
- Bachelor's degree in IT, Computer Science, or a related field — or equivalent hands-on experience
- 5+ years in IT, with at least 2+ years serving as a lead IT resource or in a coordination and oversight capacity
- Strong Microsoft 365 administration experience, including SharePoint, Teams, Entra ID, and Intune; Microsoft certifications a plus
- Proven track record managing vendor and MSP relationships, including contract review, performance accountability, and escalation management
- Experience auditing and managing a multi-platform SaaS environment — evaluating tools for value, eliminating redundancy, and managing renewals
- Solid understanding of cybersecurity best practices, endpoint management, and device lifecycle management
- Experience building and maintaining IT documentation, SOPs, and knowledge bases
- Strong project management skills — able to prioritize, manage multiple initiatives simultaneously, and follow through without being prompted
- Exceptional communicator with the ability to translate technical concepts for non-technical employees at all levels of the organization
- High degree of integrity and professionalism, with a strict commitment to confidentiality
Technical Requirements:
- Proficiency in DHCP, DNS, Active Directory, and TCP/IP networking protocols
- In-depth working knowledge of Microsoft 365, Entra ID, and associated Microsoft products
- Experience administering or supporting Google Workspace in a business environment a plus
- Experience with Microsoft Server environments and client-server architecture
- Hands-on experience with Intune, endpoint management, and deploying and configuring workstations
- Working knowledge of Cisco DUO deployment and management
- Experience troubleshooting and deploying network switches and understanding of network topologies
- Familiarity with Android and iOS device management
- Experience working within formal change management processes
- Broad knowledge of computer hardware, software systems, and information analysis
Personal Attributes:
- Builder and doer — rolls up their sleeves and gets things done without being asked
- Systems thinker who understands how technology, operations, and business goals interconnect
- Pragmatic problem-solver who finds solutions rather than just surfacing issues
- Strategic yet tactical — able to see the big picture while managing day-to-day operations effectively
- Collaborative and service-oriented — works well across teams and is genuinely committed to supporting the people around them
- Adaptable and resilient — comfortable with ambiguity and change in a fast-paced, creative environment
- Intellectually curious — stays current on emerging technology trends and continuously looks for ways to improve
- Strong communicator with the ability to translate technical concepts for non-technical audiences at all levels
Preferred:
- Experience in advertising, marketing, or creative services
- Hands-on experience with AI tools and implementation
- Certifications in relevant areas such as cybersecurity, Microsoft technologies, project management, or systems architecture
Reports to: AVP, Culture and People Operations
We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This is an exempt role.
No Recruiters.
Cronin and Company
IT Manager
Glastonbury, Connecticut
Added 1d ago51-200 employees
Job functions:
Bachelor's degree in information technology
Job Description
Information Technology Manager
About Us
Cronin is a growing, fully integrated advertising and marketing agency based in Connecticut. We leverage the power of creativity to differentiate brands and drive sales. We’re known for combining visionary thinking with award-winning creative execution to deliver work that drives measurable impact. We’re an independent agency with global, national, and regional clients and part of a global network of 60 independent agencies. Our team is talented, committed, ambitious, and real – we’re invested in the work and each other. A key point of difference is our leadership model – our leaders empower and enable your growth. Learn more at www.cronin-co.com.
About You
You're a people-first technologist who genuinely enjoys showing up every day, working alongside colleagues at all levels, and making their lives easier through smart, modern solutions. You don't just resolve issues — you look for opportunities to improve the way people work and aren't shy about bringing those ideas forward.
You bring energy, resilience, and a sense of urgency to everything you do. When things get tough, your attitude stays positive and your focus stays sharp. You're known for following through — if you say you're going to do something, it gets done. You go beyond the ask without being asked, and "no" is rarely your first response. You're a solution finder by nature.
Above all, you do the right thing for the right reason. You've earned trust through consistency, integrity, and a genuine commitment to the people and organizations you serve — and you understand that confidentiality isn't just a policy, it's a professional standard you hold yourself to without exception.
POSITION OVERVIEW
The IT Manager will serve as our internal technology authority — the go-to resource for systems, tools, and the operational workflows that keep the agency running efficiently. In this role, you will own and manage our Microsoft 365 and SharePoint environments, oversee our SaaS portfolio, and serve as the primary liaison with our Managed Service Provider (MSP), who handles infrastructure, security monitoring, and 24/7 support. Day-to-day, you'll provide on-site support while also working at a higher level to drive process improvement and technology efficiency across the organization. This is a role that blends hands-on problem solving with strategic systems thinking — ideal for someone who is equally comfortable resolving an issue on the spot and planning for what the business needs next.
Job Responsibilities
MSP Relationship Management
- Serve as the primary liaison with our Managed Service Provider — reviewing Statements of Work and agreements, holding the MSP accountable to service commitments, and representing the agency in regular performance reviews
- Escalate and track open issues to resolution, ensuring nothing falls through the cracks
Technology Initiatives & Project Oversight
- Lead and manage active technology initiatives including Intune/MAM implementation, BYOD policy rollout, and ongoing cybersecurity improvements
- Prioritize and manage competing projects with a clear sense of urgency and follow-through
Microsoft 365 & SharePoint Ownership
- Own, administer, and continuously optimize the Microsoft 365 environment, including SharePoint architecture, permissions, governance, and user adoption
- Identify and implement underutilized M365 capabilities that can improve collaboration and efficiency across the agency
IT Documentation & Knowledge Management
- Build and maintain comprehensive IT documentation, SOPs, and system guides so that institutional knowledge lives with the organization — not with any one individual
- Ensure documentation stays current as systems and processes evolve
Process Improvement & Cross-Functional Partnership
- Partner with departments across the agency to identify inefficiencies and deliver technology solutions that improve how work gets done
- Serve as a proactive advisor — bringing ideas to the table before problems arise
SaaS & Software Portfolio Management
- Own the company's full software portfolio — conduct regular audits for redundancy, eliminate unused licenses, identify gaps, and ensure every platform is actively delivering value
- Manage vendor relationships, renewals, and contract terms across the software stack
Asset Management & Device Lifecycle
- Maintain an accurate and up-to-date IT asset inventory
- Manage the full device lifecycle from procurement and configuration through retirement and disposal
On-Site Support & Employee Experience
- Provide responsive, friendly on-site support for devices, printers, peripherals, and workplace technology
- Own the new hire onboarding technology experience — ensuring every employee is set up, connected, and ready to contribute from day one
Qualifications & Skills
Required:
- Bachelor's degree in IT, Computer Science, or a related field — or equivalent hands-on experience
- 5+ years in IT, with at least 2+ years serving as a lead IT resource or in a coordination and oversight capacity
- Strong Microsoft 365 administration experience, including SharePoint, Teams, Entra ID, and Intune; Microsoft certifications a plus
- Proven track record managing vendor and MSP relationships, including contract review, performance accountability, and escalation management
- Experience auditing and managing a multi-platform SaaS environment — evaluating tools for value, eliminating redundancy, and managing renewals
- Solid understanding of cybersecurity best practices, endpoint management, and device lifecycle management
- Experience building and maintaining IT documentation, SOPs, and knowledge bases
- Strong project management skills — able to prioritize, manage multiple initiatives simultaneously, and follow through without being prompted
- Exceptional communicator with the ability to translate technical concepts for non-technical employees at all levels of the organization
- High degree of integrity and professionalism, with a strict commitment to confidentiality
Technical Requirements:
- Proficiency in DHCP, DNS, Active Directory, and TCP/IP networking protocols
- In-depth working knowledge of Microsoft 365, Entra ID, and associated Microsoft products
- Experience administering or supporting Google Workspace in a business environment a plus
- Experience with Microsoft Server environments and client-server architecture
- Hands-on experience with Intune, endpoint management, and deploying and configuring workstations
- Working knowledge of Cisco DUO deployment and management
- Experience troubleshooting and deploying network switches and understanding of network topologies
- Familiarity with Android and iOS device management
- Experience working within formal change management processes
- Broad knowledge of computer hardware, software systems, and information analysis
Personal Attributes:
- Builder and doer — rolls up their sleeves and gets things done without being asked
- Systems thinker who understands how technology, operations, and business goals interconnect
- Pragmatic problem-solver who finds solutions rather than just surfacing issues
- Strategic yet tactical — able to see the big picture while managing day-to-day operations effectively
- Collaborative and service-oriented — works well across teams and is genuinely committed to supporting the people around them
- Adaptable and resilient — comfortable with ambiguity and change in a fast-paced, creative environment
- Intellectually curious — stays current on emerging technology trends and continuously looks for ways to improve
- Strong communicator with the ability to translate technical concepts for non-technical audiences at all levels
Preferred:
- Experience in advertising, marketing, or creative services
- Hands-on experience with AI tools and implementation
- Certifications in relevant areas such as cybersecurity, Microsoft technologies, project management, or systems architecture
Reports to: AVP, Culture and People Operations
We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This is an exempt role.
No Recruiters.
See All 53 IT Technical Support Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find IT Technical Support JobsIT Technical Support Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Stamford
6 jobsHartford
4 jobsNew Haven
4 jobsBloomfield
4 jobsFarmington
4 jobsMiddletown
4 jobsBerlin
3 jobsMonroe
2 jobsWilton
2 jobsEnfield
2 jobsRidgefield
2 jobsDerby
1 jobHampton
1 jobMilford
1 jobShelton
1 jobCheshire
1 jobSimsbury
1 jobFairfield
1 jobStratford
1 jobBridgeport
1 jobRocky Hill
1 jobUncasville
1 jobGlastonbury
1 jobNew Britain
1 jobNorth Haven
1 jobWallingford
1 jobNorth Stonington
1 jobIT Technical Support Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Education
- Insurance
- Technology & Software
- Banking & Financial Services
What Connecticut Employers Look For
The qualifications that appear most often in IT technical support jobs across Connecticut.
- CompTIA A+ or equivalent certification recognized by Connecticut employers
- Hands-on experience troubleshooting Windows and macOS desktop environments
- Proficiency with ticketing systems such as ServiceNow or Jira
- Working knowledge of Active Directory, group policy, and network fundamentals
- Strong written and verbal communication skills for end-user support interactions
- Associate or bachelor's degree in information technology or a related field
IT Technical Support Jobs in Connecticut: Frequently Asked Questions
How do you become a it technical support in Connecticut?
Starting an IT technical support career in Connecticut typically requires completing an associate degree in information technology or a related field, or a vendor-neutral certification such as CompTIA A+. Connecticut has no state-issued license for this role, so employers screen heavily on certifications and demonstrated hands-on skills. Many candidates build experience through community college programs at institutions like Manchester Community College or through employer-run internships at local insurance, healthcare, or financial services firms before landing a full-time position.
Which companies hire it technical supports in Connecticut?
Companies currently hiring it technical supports in Connecticut include Charles IT, Eversource Energy, and ASML, per current listings on Migrate Mate as of July 2026. Connecticut's dense concentration of insurance headquarters, defense contractors, and large healthcare networks makes it one of the more consistently active states for this role year-round.
Which Connecticut cities have the most it technical support jobs?
Stamford, Hartford, and New Haven account for the largest share of it technical support openings in Connecticut. Hartford drives volume through its insurance and financial services headquarters, Stamford attracts demand from corporate offices and financial firms with tri-state footprints, and New Haven benefits from Yale University and the Yale New Haven Health system, which together sustain a large and steady need for technical support staff.
Are there remote it technical support jobs in Connecticut?
Yes, but they're less common than in purely desk-based fields because much of the role involves hands-on hardware, on-site troubleshooting, and in-person end-user support. About 81% of it technical support openings tied to Connecticut are remote or hybrid as of July 2026, and those listings tend to be concentrated in helpdesk tier-one roles and software-side support positions where the work can be handled entirely over remote-access tools.
How can I get hired as a it technical support in Connecticut with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and applying to junior helpdesk or desktop support roles at Connecticut's large insurance carriers, hospital systems, or university IT departments, which regularly onboard candidates without prior corporate experience. Employers like Yale New Haven Health and the state's major insurers run structured onboarding programs for new staff. Lateral moves from roles like administrative coordinator or office technology assistant are also common entry points, and a basic homelab portfolio or internship through a Connecticut community college program strengthens any application significantly.
Where can I find and apply to it technical support jobs in Connecticut?
You can find and apply to it technical support jobs in Connecticut on Migrate Mate, which lists current Connecticut openings updated regularly. Find the roles that fit your experience and location, then apply directly to the ones that match.
See All 53 IT Technical Support Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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