IT Technical Support Jobs in Louisville, KY

IT Mobility & Asset Manager
Location: Onsite- Louisville, KY
Employment Type: Full-time

Focus Areas:

• ~70% Mobility (smartphones & tablets)
• ~20% Laptops & Desktops
• ~10% Other IT Assets (copiers, infrastructure, IoT, specialty devices)

Role Overview:

We are looking for an IT Mobility & Asset Manager to own the full lifecycle of our IT hardware fleet for a workforce of ~5,000 employees. This role is responsible for maintaining a single source of truth across all IT assets—mobile devices, laptops, desktops, large copiers, network infrastructure, select IoT devices, and other IT-managed equipment.

You’ll combine hands-on operational work with strategic ownership: designing processes, driving cost control, partnering with HR, Finance, Cybersecurity, and IT, and managing our vendor ecosystem. If you love clean data, tight processes, and making sure every device is accounted for and cost-effective, this role is for you.

Key Responsibilities:

1. Asset Lifecycle Management (All Hardware Categories)

• Own the end-to-end lifecycle for all IT assets: procurement, deployment, reassignment, repair, and retirement.
• Execute hardware purchasing across all categories:
• Validate business needs and select vendors
• Coordinate approvals with Finance
• Reconcile deliveries against budget and inventory records
• Maintain a centralized asset inventory as the authoritative source across:
• MS 365 / Entra ID
• Intune
• Datto RMM
• MDM platforms
• Dell and OEM portals
• Carrier portals and procurement platforms
• Enforce asset tagging, labeling, and physical organization standards across:
• All brands
• Corporate office
• Depot and storage locations
• Manage spare devices:
• Quarterly review of spare pool age and condition
• Retire underperforming hardware and replace with current-generation devices
• Ensure all recovered devices (terminations/upgrades) are wiped, re-evaluated, and redeployed via the spare pool before any new purchases.
• Monitor and audit IT asset costs:
• Identify overcharges, billing errors, unused licenses, and cost savings
• Provide regular findings and recommendations to Finance and IT leadership.

2. Mobility Management (≈70% of the Role)

• Own the mobile device program (smartphones & tablets) across T-Mobile and AT&T accounts.
• Manage Apple Business Manager and Scalefusion MDM:
• Enrollment, compliance, and policy enforcement.
• Conduct monthly carrier invoice audits to identify:
• Orphaned / ghost lines
• Misconfigured rate plans
• Suspended lines still billing
• Coordinate device staging and shipping with logistics vendors (e.g., Hyperion, Apex Wireless) and manage the relationship with contracted mobility service providers.
• Enforce the spare pool process:
• Ensure all recovered devices from offboarded employees are logged and redeployed before new procurement.
• Track the physical and logical whereabouts of all mobile devices:
• Reconcile MDM location data with manual records
• Run regular MDM reports for devices with zero battery or no recent check-in
• Escalate unresolved cases for suspension or recovery.

3. Endpoint Hardware (Laptops & Desktops – ≈20%)

• Manage procurement, imaging, deployment, and retirement of all employee laptops and desktops.
• Maintain inventory accuracy between endpoint management tools (e.g., Datto RMM, Intune) and the master asset database.
• Define refresh cycles by device category and forecast capital needs on a quarterly and annual basis.
• Coordinate with IT Support on warranty claims, repairs, and management of loaner/backup devices.

4. Large Copiers

• Oversee large-format copier deployments across company locations.
• Manage:
• Lease terms
• Vendor contracts and SLAs
• Maintenance and uptime
• Track copier costs by brand/business unit and identify optimization opportunities ahead of renewals.

5. Network Infrastructure Hardware

• Maintain inventory of:
• Firewalls
• Network switches
• Access points
• UPS units
• Networked storage and related infrastructure devices
• Partner with Network Analyst and Cloud Admin on:
• Hardware refresh planning
• Capacity and lifecycle tracking
• Ensure accurate documentation of lifecycle stage, location, and support contracts.

6. IoT & Specialty Devices

• Provide light remote support (no on-site work) for:
• Access control hardware
• Cameras
• Sensors
• Digital signage
• Other connected IoT endpoints
• Coordinate with Cybersecurity to ensure IoT assets are properly segmented and monitored.
• Support brand/facility teams to build and maintain site-level IoT inventories.

7. Vendor & Contract Management

• Manage relationships and contracts with:
• Hardware vendors
• Carriers
• MDM providers
• ITAD vendors
• Repair and logistics partners
• Review contracts at renewal:
• Negotiate terms and pricing
• Enforce data ownership and exit provisions
• Evaluate and onboard new or replacement vendors as needed.
• Oversee IT Asset Disposition (ITAD) via the approved hierarchy:
• Enterprise ITAD vendor → local partner → on-site depot.

8. Process, Compliance & Reporting

• Own and maintain SOPs for key asset workflows:
• New hire provisioning
• Reassignment
• Terminations
• Lost/stolen devices
• Repairs and recycling
• Enforce device return policies for terminated employees, escalating non-compliance to HR and management.
• Enforce a “no new procurement” rule where spare pool thresholds are not depleted.
• Produce regular reporting:
• Daily ticket metrics (as applicable)
• Weekly spare pool status
• Monthly cost control reports
• Quarterly fleet audits.

9. Data, Dashboards & Visibility

• Partner with the Data team to build and maintain Power BI dashboards showing:
• Inventory details and lifecycle stage
• Costs by category and business unit
• Compliance and exceptions
• Ensure all source systems (MDM, HRIS, carrier portals, procurement platforms) stay reconciled with the master asset database.
• Provide management with monthly cost control summaries and quarterly fleet audit findings.

Key Interfaces

You will collaborate closely with:

• HR: New hire, reassignment, and termination triggers
• Finance: Cost reporting, budget forecasting, contract approvals
• Cybersecurity: Device compliance, IoT segmentation, lost device response
• IT Support: Escalations, repairs, and loaner pool coordination
• Network Analyst / Cloud Admin: Infrastructure tracking and capacity planning
• Field Technicians: On-site deployments, collections, depot coordination
• Vendors: Carriers, MDM providers, ITAD partners, repair and logistics partners

Leadership & Technical Background:

• Experience managing or coordinating a small team (2–4 analysts/technicians):
• Task delegation and workload prioritization
• Day-to-day performance oversight
• Proven ability to act as primary operational escalation point, making decisions independently without constant direction.
• Working knowledge of IT infrastructure fundamentals:
• Networking concepts, switching, wireless, firewall basics.
• Comfortable interfacing with Network and Cloud teams on infrastructure decisions without needing deep hands-on expertise.
• Familiarity with endpoint management at scale:
• Imaging workflows
• Remote management tools
• Device compliance monitoring.

Qualifications:

• 3–5 years in IT asset management or a similar IT operations role, ideally in a multi-site enterprise environment.
• Hands-on experience with:
• MS 365, Entra ID, Intune
• Scalefusion, Datto RMM
• Network platforms like Unifi/Ubiquiti and Fortinet.
• Familiarity with Apple Business Manager and corporate Apple device programs.
• Experience managing carrier accounts (T-Mobile, AT&T) and reconciling telecom invoices.
• Strong process documentation skills and experience writing/maintaining SOPs.
• Proficiency with asset tracking tools and reconciling data across multiple systems.
• Experience creating or contributing to reports/dashboards (e.g., Power BI or similar tools).
• Comfortable operating in a fast-paced, lean team environment.

What Success Looks Like in the First 90 Days

Within your first three months, you will have:

• Established and reconciled a master inventory across all key source systems.
• Completed a carrier line audit, identified cost recovery opportunities, and initiated remediation.
• Operationalized a spare pool process across all major device categories.
• Reviewed and documented all active hardware and mobility contracts.
• Implemented or refreshed SOPs for the five core workflows:
• New hire
• Reassignment
• Termination
• Lost device
• Recycle / disposition.

Experience:

• IT Asset Management or similar IT Operations: 5 years (Preferred)

Work Location: In person