IT Technical Support Jobs in New York
IT Technical Support jobs in New York are in strong and consistent demand, concentrated in financial services, healthcare, media, and higher education across a market that runs from entry-level help desk roles through senior infrastructure support positions. The heaviest hiring is centered in New York City, Buffalo, and Albany, where employers like JPMorgan Chase, NYU Langone Health, and IBM maintain large and ongoing IT support operations. The most sought-after specialties in New York listings include endpoint management, Active Directory administration, and ITSM ticketing platform experience. Find a role that fits below and apply directly.
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Showing 5 of 246+ IT Technical Support jobs
Title: Technical Support Engineer-QuickCharge
Location: Albany, NY Office or Fully remote within the US
Transact+CBORD is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students' lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education and health institutions to simplify the student experience across the full spectrum of student life.
We are currently searching for qualified candidates for Technical Support Engineer-QuickCharge. Please see the details for the position below.
Who we are:
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
Key Responsibilities:
- Receives and records incident related information using a variety of tools, techniques and procedures.
- Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
- Uses judgment within defined practices and procedures.
- Uses knowledge and skills to address customers' needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.
- Troubleshooting with tools and techniques, including network browsers, through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, SQL database analysis, HTTP/HTTPS, APIs, web browsers, and Microsoft Internet Information Systems analysis, and more.
- Maintains customer relationships by handling their questions and concerns with speed and professionalism.
- Establishes priorities and communicates effectively with clients.
- Overcomes constraints to resolve client issues and meet established deadlines.
- Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.
- Communicate with product teams on customer feedback and help develop longer-term improvement options.
- Acting as primary contact for assigned clients with respect to product company performance and operational processes.
What you will bring:
Able to work in a high-energy, fast-paced environment where change is the order of the day.
Ability to troubleshoot using skills related to software functionality / hardware configuration, and technical issues.
- Comfortable troubleshooting technical issues via phone/email/ticketing/chat.
- Strong analytical, problem solving and interpersonal skills.
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users.
- Analytical, methodical, detail-oriented individual.
- Strong desire and passion for learning new technologies, investigating technical problems and helping customers.
- Demonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvement.
- Practical experience in Information Technology, Engineering, or related technical field.
- 2-4 years of technical support or software troubleshooting experience.
- Experience with SQL databases and basic query writing.
- Familiarity with Windows and/or Linux server environments.
- Understanding of web technologies (HTTP/HTTPS, APIs, web browsers).
- Customer service orientation with patience and empathy.
- Ability to work independently and manage multiple cases simultaneously.
- Willingness to learn new technologies and adapt to changing environments.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact+CBORD Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
Title: Technical Support Engineer-QuickCharge
Location: Albany, NY Office or Fully remote within the US
Transact+CBORD is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students' lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education and health institutions to simplify the student experience across the full spectrum of student life.
We are currently searching for qualified candidates for Technical Support Engineer-QuickCharge. Please see the details for the position below.
Who we are:
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
Key Responsibilities:
- Receives and records incident related information using a variety of tools, techniques and procedures.
- Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
- Uses judgment within defined practices and procedures.
- Uses knowledge and skills to address customers' needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.
- Troubleshooting with tools and techniques, including network browsers, through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, SQL database analysis, HTTP/HTTPS, APIs, web browsers, and Microsoft Internet Information Systems analysis, and more.
- Maintains customer relationships by handling their questions and concerns with speed and professionalism.
- Establishes priorities and communicates effectively with clients.
- Overcomes constraints to resolve client issues and meet established deadlines.
- Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.
- Communicate with product teams on customer feedback and help develop longer-term improvement options.
- Acting as primary contact for assigned clients with respect to product company performance and operational processes.
What you will bring:
Able to work in a high-energy, fast-paced environment where change is the order of the day.
Ability to troubleshoot using skills related to software functionality / hardware configuration, and technical issues.
- Comfortable troubleshooting technical issues via phone/email/ticketing/chat.
- Strong analytical, problem solving and interpersonal skills.
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users.
- Analytical, methodical, detail-oriented individual.
- Strong desire and passion for learning new technologies, investigating technical problems and helping customers.
- Demonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvement.
- Practical experience in Information Technology, Engineering, or related technical field.
- 2-4 years of technical support or software troubleshooting experience.
- Experience with SQL databases and basic query writing.
- Familiarity with Windows and/or Linux server environments.
- Understanding of web technologies (HTTP/HTTPS, APIs, web browsers).
- Customer service orientation with patience and empathy.
- Ability to work independently and manage multiple cases simultaneously.
- Willingness to learn new technologies and adapt to changing environments.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact+CBORD Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
See All 246+ IT Technical Support Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find IT Technical Support JobsIT Technical Support Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Technical Support Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- City of New York8
- Citi7
- City University of New York6
- Hudson River Trading6
- New York University6
Top Industries Hiring
- Technology & Software89
- Investment & Asset Management29
- Education21
- Consulting & Professional Services16
- Healthcare & Medical Services16
What New York Employers Look For
The qualifications that appear most often in IT technical support jobs across New York.
- CompTIA A+ or equivalent certification required or strongly preferred by most New York employers
- Experience supporting Windows and macOS environments in an enterprise or institutional setting
- Proficiency with helpdesk ticketing systems such as ServiceNow, Jira, or Remedy
- Strong troubleshooting skills for hardware, software, networking, and peripheral issues
- Familiarity with Active Directory, Microsoft 365 administration, and remote support tools
- Ability to communicate technical solutions clearly to non-technical staff and end users
IT Technical Support Jobs in New York: Frequently Asked Questions
How do you become a it technical support in New York?
No state-issued license is required to work as an it technical support in New York. Most employers expect at minimum a high school diploma or GED combined with a recognized industry certification such as CompTIA A+, which validates foundational hardware and software troubleshooting skills. Many candidates also hold an associate or bachelor's degree in information technology, computer science, or a related field. New York employers across finance, healthcare, and higher education typically prioritize certifications and demonstrated hands-on experience when evaluating candidates.
How much do IT technical supports make in New York?
IT technical supports in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it technical supports in New York?
Employers hiring it technical supports in New York right now include City of New York, Citi, and City University of New York, based on current listings on Migrate Mate as of June 2026. New York's density of large financial institutions, hospital systems, and media companies means hiring is spread across multiple industries rather than concentrated in a single sector.
Which New York cities have the most it technical support jobs?
The cities with the most it technical support openings in New York are New York, Buffalo, and Rochester. New York City dominates hiring volume because of the sheer concentration of corporate headquarters, major hospital networks, and university campuses, while Buffalo and Albany generate consistent demand through state government agencies, regional banks, and healthcare systems anchored in those metros.
Are there remote it technical support jobs in New York?
Yes, but they're less common than in purely desk-based roles, since much of it technical support work involves hands-on device setup, on-site troubleshooting, and direct end-user interaction. About 24% of it technical support openings tied to New York are remote or hybrid as of June 2026, with the remote share more common among roles focused on software support, cloud administration, and ITSM ticket management rather than physical hardware support.
How can I get hired as a it technical support in New York with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and applying for help desk or desktop support associate roles at New York's large hospital systems, state agencies, or university IT departments, which regularly hire candidates without prior professional experience. NYU, CUNY institutions, and the New York State Office of Information Technology Services all run entry-level IT support programs. Candidates moving from adjacent roles such as retail electronics, office administration, or customer service can position transferable troubleshooting and communication skills to clear the first screening.
Where can I find and apply to it technical support jobs in New York?
You can find and apply to it technical support jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Find roles that fit your experience and location, then apply directly to each one.
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