J-1 Visa Customer Engagement Specialist Jobs
Customer Engagement Specialist roles in the United States are accessible to exchange visitors through J-1 visa sponsorship, most commonly under the Trainee or Intern program categories. Host employers partner with State Department-designated sponsor organizations to issue your DS-2019 and oversee your structured training plan.
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Get Access To All JobsINTRODUCTION
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.
If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.
OUR NEWEST OPPORTUNITY:
The Engagement & Education Intern will be an active contributor to OneDigital’s Engagement & Education (E&E) team, supporting the development and execution of employee benefits communication, engagement, and education strategies. This internship is designed to provide hands-on experience in client-facing work, content creation, research, and internal enablement while building foundational skills in employee benefits, population health, and workplace engagement.
The ideal candidate is curious, proactive, highly organized, and eager to learn how thoughtful education and communication strategies can improve employee outcomes and employer success.
KEY RESPONSIBILITIES
Team & Client Engagement
- Serve as a contributing team member of the Engagement & Education team
- Participate in department meetings and relevant team working sessions
- Attend client meetings as appropriate to observe and support needs assessments, strategy discussions, and education planning
- Provide client resources and support at the direction of Engagement & Education consultants and team members
Content & Education Development
- Assist in the creation of internal trainings, toolkits, newsletters, presentations, and employee communication templates
- Collaborate with internal team members to develop customized employer and employee education materials, including:
- Benefit guides, microsites, and other benefits education materials
- Flyers and campaign assets
- Presentations and talking points
- Blog posts, white papers, case studies, and more
- Support scalable, evergreen education projects that can be leveraged across clients and teams
Project Ownership & Research
- Work collaboratively on education initiatives while taking ownership of one larger, semester-long project that:
- Contributes meaningfully to the mission of the Engagement & Education practice
- Aligns with and fulfills the internship requirements of the intern’s academic program
Collaboration & Professional Development
- Partner cross-functionally with internal stakeholders to support team initiatives and shared goals
- Participate in bi-weekly check-ins with the internship supervisor to review progress, priorities, and professional development goals
REQUIRED SKILLS & ATTRIBUTES
The successful candidate will demonstrate:
- Strong self-motivation with a proactive, ownership-oriented mindset
- Excellent attention to detail and above-average organizational skills
- Solid research, analytical, and writing capabilities
- Clear, professional communication and collaboration skills
- A genuine desire to learn, grow, and develop new skills
- Ability to manage time effectively in a primarily remote environment
WORK ENVIRONMENT
- This role is primarily remote, with regular virtual collaboration
- Interns should be comfortable working independently while staying connected to their team
WHY THIS INTERNSHIP MATTERS
This internship offers meaningful exposure to real-world employee engagement and education work—not just observation. Interns will leave with tangible deliverables, practical experience, and a deeper understanding of how communication and education drive better outcomes for employees and employers alike.
The typical base pay range for this role nationwide is $15 to $18 per hour.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
- City and County of San Francisco
- City of Los Angeles
- County of Los Angeles
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
Thank you for your interest in joining the OneDigital team!
INTRODUCTION
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.
If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.
OUR NEWEST OPPORTUNITY:
The Engagement & Education Intern will be an active contributor to OneDigital’s Engagement & Education (E&E) team, supporting the development and execution of employee benefits communication, engagement, and education strategies. This internship is designed to provide hands-on experience in client-facing work, content creation, research, and internal enablement while building foundational skills in employee benefits, population health, and workplace engagement.
The ideal candidate is curious, proactive, highly organized, and eager to learn how thoughtful education and communication strategies can improve employee outcomes and employer success.
KEY RESPONSIBILITIES
Team & Client Engagement
- Serve as a contributing team member of the Engagement & Education team
- Participate in department meetings and relevant team working sessions
- Attend client meetings as appropriate to observe and support needs assessments, strategy discussions, and education planning
- Provide client resources and support at the direction of Engagement & Education consultants and team members
Content & Education Development
- Assist in the creation of internal trainings, toolkits, newsletters, presentations, and employee communication templates
- Collaborate with internal team members to develop customized employer and employee education materials, including:
- Benefit guides, microsites, and other benefits education materials
- Flyers and campaign assets
- Presentations and talking points
- Blog posts, white papers, case studies, and more
- Support scalable, evergreen education projects that can be leveraged across clients and teams
Project Ownership & Research
- Work collaboratively on education initiatives while taking ownership of one larger, semester-long project that:
- Contributes meaningfully to the mission of the Engagement & Education practice
- Aligns with and fulfills the internship requirements of the intern’s academic program
Collaboration & Professional Development
- Partner cross-functionally with internal stakeholders to support team initiatives and shared goals
- Participate in bi-weekly check-ins with the internship supervisor to review progress, priorities, and professional development goals
REQUIRED SKILLS & ATTRIBUTES
The successful candidate will demonstrate:
- Strong self-motivation with a proactive, ownership-oriented mindset
- Excellent attention to detail and above-average organizational skills
- Solid research, analytical, and writing capabilities
- Clear, professional communication and collaboration skills
- A genuine desire to learn, grow, and develop new skills
- Ability to manage time effectively in a primarily remote environment
WORK ENVIRONMENT
- This role is primarily remote, with regular virtual collaboration
- Interns should be comfortable working independently while staying connected to their team
WHY THIS INTERNSHIP MATTERS
This internship offers meaningful exposure to real-world employee engagement and education work—not just observation. Interns will leave with tangible deliverables, practical experience, and a deeper understanding of how communication and education drive better outcomes for employees and employers alike.
The typical base pay range for this role nationwide is $15 to $18 per hour.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
- City and County of San Francisco
- City of Los Angeles
- County of Los Angeles
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
Thank you for your interest in joining the OneDigital team!
See all 13+ Customer Engagement Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Engagement Specialist roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Engagement Specialist
Document your customer-facing experience strategically
Compile a structured training portfolio that maps your prior customer service, CRM, or communications work to specific U.S. competencies. Designated sponsors evaluate whether your background justifies a Trainee category DS-2019, so vague credentials weaken your case.
Distinguish Intern from Trainee eligibility early
The Intern category requires current enrollment or graduation within 12 months. The Trainee category suits professionals with at least one year of post-degree experience in customer engagement. Applying under the wrong category gets your DS-2019 application rejected before a host employer is even contacted.
Target host employers with structured onboarding programs
Customer engagement roles vary widely in formality. Focus on companies that run formal training programs, use platforms like Salesforce or HubSpot, and have a compliance team that can complete a Training Plan (Form DS-7002) alongside your designated sponsor.
Search J-1-aligned roles using Migrate Mate
Filter for Customer Engagement Specialist positions at U.S. employers who have hosted J-1 exchange visitors before. Migrate Mate surfaces these roles so you can identify host organizations that already understand DS-2019 obligations and structured training requirements.
Clarify home-residency requirement status before accepting offers
Some J-1 participants in skills-transfer fields are subject to a two-year home-country residency requirement after their program ends. Confirm with your designated sponsor whether your specific field and nationality trigger this requirement before committing to a host employer's timeline.
Confirm your offer letter aligns with your Training Plan
Your host employer's written offer must describe duties consistent with the DS-7002 training objectives your designated sponsor approved. Discrepancies between the offer letter and Training Plan are a common reason USCIS raises compliance concerns during the exchange visitor's stay.
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Find Customer Engagement Specialist JobsCustomer Engagement Specialist J-1 Visa: Frequently Asked Questions
Which J-1 program category applies to Customer Engagement Specialist roles?
Most Customer Engagement Specialists use either the Intern or Trainee category. Intern applies if you're currently enrolled in a degree program or graduated within the past 12 months. Trainee applies if you have at least one year of post-graduation work experience in customer service, communications, or a related field. The host employer and your designated sponsor jointly determine which fits your background.
Who actually sponsors the J-1 visa for this role, the employer or a separate organization?
The employer is the host, not the visa sponsor. A U.S. Department of State-designated organization, such as Cultural Vistas, CIEE, or AIPT, issues your DS-2019 form and serves as the legal sponsor. The host employer signs the Training Plan and provides the placement, but cannot issue J-1 visa documents independently. You need both a willing host employer and a designated sponsor to proceed.
How do I find U.S. employers open to hosting a J-1 Customer Engagement Specialist?
Use Migrate Mate to search for Customer Engagement Specialist positions at employers familiar with J-1 hosting obligations. Many companies that have hosted exchange visitors before are more receptive because they already know how to complete a DS-7002 Training Plan and coordinate with a designated sponsor. Cold outreach to employers unfamiliar with the J-1 structure often stalls before an offer is made.
Does the two-year home residency requirement affect Customer Engagement Specialists?
It depends on your country of nationality and whether your field appears on the Exchange Visitor Skills List maintained by the State Department. Customer engagement and sales support functions are not universally listed, but participants funded by their home government or whose country of nationality is on the skills list may be subject to the requirement. Your designated sponsor reviews this before issuing your DS-2019.
What does the DS-7002 Training Plan need to cover for this role?
The DS-7002 must outline specific, measurable learning objectives tied to customer engagement competencies, such as CRM system proficiency, customer communication workflows, escalation handling, or data analysis for customer retention. Generic job descriptions don't satisfy the requirement. Your host employer drafts the plan, your designated sponsor reviews it for compliance, and both parties sign before the DS-2019 is issued.
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