J-1 Visa Customer Success Analyst Jobs

INTRODUCTION

The Digital Strategy Group (DSG) works with C-level leadership at Adobe’s top customers to craft strategies for customer-experience transformation and digital innovation. Our engagements employ Adobe’s digital benchmarking capabilities, industry trends, customer-journey mapping, organizational assessments, and other techniques to deliver high-impact recommendations. We also bring a deep industry perspective to the organization, delivering vision, published thought leadership, and aligning the ecosystem on an overall industry go-to-market strategy.

ROLE AND RESPONSIBILITIES

Take part in client-facing strategy engagements for senior customers. For each engagement, you will be part of a robust team that is passionate about developing insights and recommendations! You will work cross-functionally with sales, marketing, product experts, and enterprise architects to deliver value for customers. We seek candidates who can contribute in one or more of the following areas:

• Strategic business engagements – a high touch customer engagement utilizing varying analyses, strategies, and innovation to solve client’s top business problems. Example activities: deep discovery interviews, prioritization exercises, business value, North Star customer journeys, analytics benchmarking using Adobe’s proprietary data to provide recommendations to optimize experiences

• Executive advisory – collaboration with senior customer executives through deep industry expertise and evangelism. Example activities: present market research, Adobe’s perspective on a client’s business challenge

• Customer workshops – customer-facing workshops to facilitate discovery & develop solutions aligned to business challenges. Example activities: use case ideation, built out customer journeys for North Star experiences

You will also contribute industry leadership in the following ways:

• Industry perspective – collaborate to define Adobe’s perspective on impactful industry experiences by working with deep subject matter specialists. Apply that perspective by authoring thought leadership assets to drive demand generation, field enablement, etc. Be the voice of the industry within Adobe to inform product strategy.

• Industry & partner strategy – collaborate on Adobe’s strategy to deepen its customer footprint in core industries. Align the Adobe internal and partner ecosystem on the industry strategy and coordinate go-to-market efforts across functions.

Develop as a customer leader and business leader! You will learn the Experience Cloud business and develop your network as you collaborate with people across Adobe, including from Sales, Marketing, Product, and Professional Services. The Digital Strategy team supports clients across the following industries: Retail & Consumer Goods, High Tech & Manufacturing, Auto, Financial Services, Healthcare, Media & Entertainment, Travel, and Public Sector. You will complete a survey to determine your industry team close to your start date, where you will deepen your subject matter expertise as you execute strategy and industry marketing engagements. You will also engage with Center of Excellence teams that drive core tools and capabilities that fuel DSG engagements, such as experience design and value.

BASIC QUALIFICATIONS

• Currently enrolled in a General Assembly Immersive through Adobe’s Digital Academy program

• Ability to participate in a full time internship between May - September 2026

• Outstanding record of academic achievement

• Interest in business strategy, technology, analytics or experience design through coursework, extracurricular activities or work/internship experience

• Exceptional analytical and quantitative problem solving skills, including conducting research, analyzing data, developing hypotheses, and synthesizing recommendations

• Strong interpersonal skills with ability to work optimally with people at all levels

• Ability to communicate sophisticated ideas both verbally and in writing

• Passion for new knowledge and ability to absorb concepts quickly

• High level of energy, personal drive, and positivity

• Willingness to travel up to 30% (actual amount may be less)

ABOUT ADOBE

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

EXPECTED PAY RANGE: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $25.00 - $30.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.

STATE-SPECIFIC NOTICES:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice May 08 2026 12:00 AM

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.