J-1 Visa Customer Success Specialist Jobs
Customer Success Specialist roles in the United States are accessible to international professionals through J-1 visa sponsorship under the Trainee or Intern program category, depending on your career stage. Designated sponsors issue your DS-2019 and oversee compliance while you work with a U.S. host employer building client relationships and product expertise.
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Get Access To All JobsWe help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll build
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.
Position title: SAP iXp Intern - Revenue Operations – A&C Transformation Specialist
Location: Newtown Square, PA, USA
Expected start date to end date: 06/01/2026 – 12/01/2026
Contract Duration: 6 months
Schedule: 40 hrs/week
Requirement Gathering & Decomposition:
Conduct thorough analysis of complex business issues, breaking them into manageable and actionable elements.
Employ diverse requirement elicitation methods, including interviews, workshops, surveys, and document reviews, to obtain comprehensive stakeholder input.
Apply established frameworks such as Agile User Stories and use case modeling to structure requirements appropriately.
Document requirements with clarity and accuracy to facilitate common understanding among all stakeholders.
Prioritize requirements by assessing business priorities, value propositions, and operational constraints.
Stakeholder Management:
Maintain clear and effective communication with various stakeholders, including enablement teams, change management professionals, business representatives, and role owners.
Foster strong relationships, proactively manage expectations, and address concerns across all organizational levels.
Mediate and resolve conflicts among stakeholders, aligning objectives to promote project continuity.
Balance competing interests and negotiate agreements when necessary to achieve project objectives.
Value Realization:
Emphasize the attainment of measurable business results from implemented solutions, ensuring alignment with organizational goals.
Establish and monitor Key Performance Indicators (KPIs) to evaluate the effectiveness and value generated by initiatives over time.
Assess the impact of introduced changes post-implementation, systematically tracking benefits realization to confirm that anticipated organizational value is being achieved.
What You’ll bring
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Demonstrated problem-solving skills for effectively addressing issues that may arise during requirement gathering and business process mapping.
- Comprehensive understanding of adoption and consumption processes.
- Strong analytical abilities to assess processes and identify opportunities for improvement.
- Experience in customer-facing roles is advantageous.
- Proven background in business analysis, operations, or related fields, preferably within the same or a similar industry.
- Experience in leading or supporting change initiatives to facilitate smooth organisational transitions.
- Ability to engage and manage stakeholders across various functional areas and departments.
- Awareness of the significance of platform and tooling impacts on end-users and their role in achieving operational KPIs.
Where you belong
Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.
- Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
- Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
- Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.
Meet your team
What do we do?
We focus on Adoption & Consumption Practices and Platform.
Our vision is to become the primary team for key business practices related to how our solutions are adopted and used.
We define business requirements for customer-facing colleagues and continually enhance internal systems, processes, and tools. By identifying stakeholder needs, we ensure that our system and tool design and delivery—as well as analytical resources—are aligned with software architects and IT, delivering actionable insights to leadership.
Additionally, we gather and monitor feedback from both customers and internal teams, develop Experience Research dashboards, and report the findings.
Want to see what life at SAP feels like? Check out the Life at SAP YouTube channel
Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide!
LifeAtSAP #SAPNextGen
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 0-USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 450554 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll build
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.
Position title: SAP iXp Intern - Revenue Operations – A&C Transformation Specialist
Location: Newtown Square, PA, USA
Expected start date to end date: 06/01/2026 – 12/01/2026
Contract Duration: 6 months
Schedule: 40 hrs/week
Requirement Gathering & Decomposition:
Conduct thorough analysis of complex business issues, breaking them into manageable and actionable elements.
Employ diverse requirement elicitation methods, including interviews, workshops, surveys, and document reviews, to obtain comprehensive stakeholder input.
Apply established frameworks such as Agile User Stories and use case modeling to structure requirements appropriately.
Document requirements with clarity and accuracy to facilitate common understanding among all stakeholders.
Prioritize requirements by assessing business priorities, value propositions, and operational constraints.
Stakeholder Management:
Maintain clear and effective communication with various stakeholders, including enablement teams, change management professionals, business representatives, and role owners.
Foster strong relationships, proactively manage expectations, and address concerns across all organizational levels.
Mediate and resolve conflicts among stakeholders, aligning objectives to promote project continuity.
Balance competing interests and negotiate agreements when necessary to achieve project objectives.
Value Realization:
Emphasize the attainment of measurable business results from implemented solutions, ensuring alignment with organizational goals.
Establish and monitor Key Performance Indicators (KPIs) to evaluate the effectiveness and value generated by initiatives over time.
Assess the impact of introduced changes post-implementation, systematically tracking benefits realization to confirm that anticipated organizational value is being achieved.
What You’ll bring
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Demonstrated problem-solving skills for effectively addressing issues that may arise during requirement gathering and business process mapping.
- Comprehensive understanding of adoption and consumption processes.
- Strong analytical abilities to assess processes and identify opportunities for improvement.
- Experience in customer-facing roles is advantageous.
- Proven background in business analysis, operations, or related fields, preferably within the same or a similar industry.
- Experience in leading or supporting change initiatives to facilitate smooth organisational transitions.
- Ability to engage and manage stakeholders across various functional areas and departments.
- Awareness of the significance of platform and tooling impacts on end-users and their role in achieving operational KPIs.
Where you belong
Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.
- Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
- Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
- Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.
Meet your team
What do we do?
We focus on Adoption & Consumption Practices and Platform.
Our vision is to become the primary team for key business practices related to how our solutions are adopted and used.
We define business requirements for customer-facing colleagues and continually enhance internal systems, processes, and tools. By identifying stakeholder needs, we ensure that our system and tool design and delivery—as well as analytical resources—are aligned with software architects and IT, delivering actionable insights to leadership.
Additionally, we gather and monitor feedback from both customers and internal teams, develop Experience Research dashboards, and report the findings.
Want to see what life at SAP feels like? Check out the Life at SAP YouTube channel
Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide!
LifeAtSAP #SAPNextGen
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 0-USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 450554 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
See all 5+ Customer Success Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Specialist roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Success Specialist
Frame your training plan around measurable outcomes
J-1 Trainee sponsorship requires a detailed training plan tied to your field of study or prior work. Document specific customer success skills you'll develop, like churn analysis or CRM workflows, so your designated sponsor can justify the placement.
Distinguish Intern from Trainee category eligibility
If you're currently enrolled in a degree program, you qualify for the J-1 Intern category. If you've graduated within the past 12 months or have relevant work experience, apply under Trainee. Mixing these up delays your DS-2019 and can cost you an offer.
Target host employers with structured onboarding programs
Host companies must co-sign your training plan and accept responsibility for your supervision. SaaS and enterprise software companies with formal customer success departments are better positioned to meet these obligations than early-stage startups with ad hoc onboarding.
Search for J-1-aligned Customer Success roles on Migrate Mate
Many employers open to international talent don't advertise J-1 compatibility explicitly. Use Migrate Mate to filter Customer Success Specialist roles at companies with a demonstrated history of hosting international professionals and working with designated sponsors.
Clarify the two-year home residency rule before accepting offers
Some J-1 participants are subject to a two-year home country residency requirement before switching to H-1B or other work visas. Check your DS-2019 and funding source early. This can affect long-term career planning with any U.S. host employer.
Confirm your host employer can support DOL wage requirements
Your host must pay you a wage consistent with similarly situated U.S. workers. Use the OFLC Wage Search to check prevailing wages for Customer Success roles in your target city before your offer conversation, so compensation aligns with DOL standards from the start.
Customer Success Specialist jobs are hiring across the US. Find yours.
Find Customer Success Specialist JobsCustomer Success Specialist J-1 Visa: Frequently Asked Questions
Which J-1 program category applies to Customer Success Specialist roles?
Most Customer Success Specialists use the J-1 Trainee category if they have a relevant degree plus at least one year of work experience outside the U.S., or if they graduated within the past 12 months. Current students in a degree program apply under the Intern category instead. The category determines your DS-2019 eligibility and the maximum duration of your program.
Who actually sponsors a J-1 visa for a Customer Success Specialist position?
The J-1 visa sponsor is a U.S. Department of State-designated organization, not your employer. Organizations like Cultural Vistas, CIEE, or AIPT issue the DS-2019 form and oversee program compliance. Your hiring company is the host employer and co-signs your training plan, but it cannot independently sponsor a J-1. You need to secure both a willing host employer and a participating designated sponsor.
How do I find U.S. companies open to hosting J-1 Customer Success Specialists?
Most job postings don't explicitly advertise J-1 host willingness, which makes targeted searching essential. Migrate Mate lets you identify Customer Success Specialist roles at companies that have a track record of working with international professionals, so you can focus outreach on employers already familiar with the hosting and training plan process rather than educating every recruiter from scratch.
What does a J-1 training plan need to include for a Customer Success role?
Your training plan must outline the specific skills and competencies you'll develop, broken into phases with timelines. For Customer Success, that typically includes CRM platform proficiency, client onboarding procedures, escalation handling, and product knowledge. The plan must connect directly to your prior education or professional background, and your host employer supervisor signs off on it alongside the designated sponsor.
Can a J-1 Trainee in a Customer Success role later transition to an H-1B?
It depends on whether you're subject to the two-year home residency requirement under Section 212(e) of the Immigration and Nationality Act. If your J-1 was funded by your home government or if your home country designated your field as on its skills list, you must return home for two years before applying for H-1B or adjusting status. Check your DS-2019 and consult USCIS guidance to determine your specific obligation before making long-term plans with a U.S. employer.
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