J-1 Visa Customer Success Manager Jobs
Customer Success Manager roles in the United States are typically accessible to exchange visitors through the J-1 Trainee or Intern program category, depending on your career stage. Finding a host employer willing to coordinate with a designated sponsor organization for DS-2019 issuance is the key to securing sponsorship for this client-facing, relationship-driven position.
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Get Access To All JobsAbout The Role
As a Customer Success Manager at Newsela, you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. You will operate like the CEO of your book of business - managing 150–300 accounts with urgency, focus, and accountability. This is a high-volume, outcomes-driven role that blends Customer Success with an account management mindset. Success is defined by impact: helping more teachers and students succeed while meaningfully growing the business. You will prioritize the highest-impact work, proactively engage customers through calls and meetings, and use data and systems to identify risks and opportunities early. You will proactively anticipate issues and take direct ownership to solve root causes, influence outcomes, and consistently raise the bar on results. This role requires strong judgment, autonomy, and execution discipline. You’ll be trusted to make decisions, adapt quickly, and drive measurable business results across your portfolio.
What You'll Be Doing
- Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
- Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
- Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- Identify and drive expansion opportunities in partnership with Sales
- Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
- Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner
- Solve root causes of customer challenges rather than addressing surface-level symptoms
- Maintain accurate forecasting, planning, and execution tracking in our systems
- Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence
- Continuously seek feedback and improve your approach to raise the bar on performance and outcomes
About You
- 2+ years of experience managing a large or high-volume portfolio of accounts
- Proven success owning renewals, retention, or expansion targets
- Comfortable making frequent proactive calls and running many customer conversations weekly
- Strong prioritization skills and ability to manage 150–300 accounts effectively
- Data-driven and outcomes-focused; you measure success and adjust quickly
- Experience with scalable or tech-touch customer motions
- Direct, clear communicator who builds trust quickly
- Naturally takes ownership and follows through on commitments
- Proactively seeks feedback and continuously improves
- Skilled at diagnosing root causes and solving problems independently
- Track record of meeting or exceeding goals/OKRs
- Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
- Background in education is a plus but not required
Why You’ll Love Working At Newsela
- Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul.
- Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
- Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
- Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
- Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st).
- Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.
Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also be eligible for variable compensation.
On-Target Earnings (OTE) Range
$72,500—$87,500 USD
About The Role
As a Customer Success Manager at Newsela, you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. You will operate like the CEO of your book of business - managing 150–300 accounts with urgency, focus, and accountability. This is a high-volume, outcomes-driven role that blends Customer Success with an account management mindset. Success is defined by impact: helping more teachers and students succeed while meaningfully growing the business. You will prioritize the highest-impact work, proactively engage customers through calls and meetings, and use data and systems to identify risks and opportunities early. You will proactively anticipate issues and take direct ownership to solve root causes, influence outcomes, and consistently raise the bar on results. This role requires strong judgment, autonomy, and execution discipline. You’ll be trusted to make decisions, adapt quickly, and drive measurable business results across your portfolio.
What You'll Be Doing
- Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
- Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
- Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- Identify and drive expansion opportunities in partnership with Sales
- Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
- Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner
- Solve root causes of customer challenges rather than addressing surface-level symptoms
- Maintain accurate forecasting, planning, and execution tracking in our systems
- Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence
- Continuously seek feedback and improve your approach to raise the bar on performance and outcomes
About You
- 2+ years of experience managing a large or high-volume portfolio of accounts
- Proven success owning renewals, retention, or expansion targets
- Comfortable making frequent proactive calls and running many customer conversations weekly
- Strong prioritization skills and ability to manage 150–300 accounts effectively
- Data-driven and outcomes-focused; you measure success and adjust quickly
- Experience with scalable or tech-touch customer motions
- Direct, clear communicator who builds trust quickly
- Naturally takes ownership and follows through on commitments
- Proactively seeks feedback and continuously improves
- Skilled at diagnosing root causes and solving problems independently
- Track record of meeting or exceeding goals/OKRs
- Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
- Background in education is a plus but not required
Why You’ll Love Working At Newsela
- Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul.
- Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
- Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
- Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
- Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st).
- Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.
Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also be eligible for variable compensation.
On-Target Earnings (OTE) Range
$72,500—$87,500 USD
See all 38+ Customer Success Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Success Manager
Frame your training plan around measurable outcomes
Designated sponsors require a detailed Training/Internship Placement Plan (DS-7002) before issuing your DS-2019. Document specific Customer Success competencies you'll develop, such as churn analysis, onboarding methodology, and CRM workflow management, tied to measurable 30-60-90 day milestones.
Target SaaS companies with established international talent pipelines
Software-as-a-service employers are disproportionately comfortable hosting J-1 exchange visitors because their customer success functions map cleanly onto trainee program objectives. Prioritize companies whose job descriptions already reference structured onboarding programs, mentorship, or cross-functional rotations.
Search Migrate Mate to surface J-1-compatible Customer Success roles
Use Migrate Mate to identify U.S. employers actively seeking Customer Success Managers who align with exchange visitor program requirements. Filtering by host employer history saves significant time compared to cold-applying to companies unfamiliar with the DS-2019 process.
Distinguish Trainee from Intern eligibility before applying
If you graduated more than 12 months ago, you qualify as a Trainee rather than an Intern, which affects program duration and sponsor requirements. Applying under the wrong category can delay your DS-2019 issuance or result in a rejection from the designated sponsor organization.
Confirm your host employer accepts the 2-year home residency requirement
Some Customer Success Manager roles funded by government grants or involving specialized knowledge trigger the two-year home-country physical presence requirement under INA 212(e). Discuss this with your designated sponsor before accepting an offer, since it affects future visa transitions.
Verify the host employer's willingness to sign your DS-7002
Before your offer advances to the DS-2019 stage, your host employer must co-sign the Training/Internship Placement Plan with the designated sponsor. Confirming this commitment in writing during the offer negotiation phase prevents last-minute delays that derail start dates.
Customer Success Manager jobs are hiring across the US. Find yours.
Find Customer Success Manager JobsCustomer Success Manager J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Success Manager role?
The J-1 Trainee category applies if you've completed your degree within the past 12 months and have at least one year of relevant experience, or if you're a working professional with five or more years in the field. The J-1 Intern category covers current students or those who graduated within 12 months. Both categories require a host employer, a designated sponsor organization to issue the DS-2019, and a completed DS-7002 training plan specific to customer success functions.
Who actually sponsors a J-1 visa for a Customer Success Manager position?
The visa sponsor is a U.S. Department of State-designated organization, such as Cultural Vistas, CIEE, or AIPT, not the hiring company itself. The hiring company is the host employer. The designated sponsor issues your DS-2019 form, monitors program compliance, and co-signs your training plan. Your host employer agrees to the terms but cannot act as the official J-1 sponsor under federal regulations.
How do I find U.S. employers open to hosting J-1 Customer Success Managers?
Migrate Mate lets you search for Customer Success Manager roles at U.S. companies that are familiar with or open to exchange visitor program requirements. Many employers who have hosted J-1 trainees before understand the DS-7002 process and are more likely to move quickly through the coordination steps with a designated sponsor organization.
Does the 2-year home residency requirement apply to Customer Success Manager roles?
It depends on your funding source and country of origin. Most private-sector Customer Success Manager positions at SaaS or technology companies do not trigger the two-year home-country physical presence requirement under INA 212(e). However, if your training program is funded by a U.S. or foreign government agency, or if your home country government is involved, the requirement may apply. Confirm with your designated sponsor before signing your offer letter.
Can I stay in the U.S. after my J-1 Customer Success Manager program ends?
J-1 exchange visitors receive a 30-day grace period after the program end date listed on the DS-2019. You may not work during this period. If your host employer wants to retain you full-time, they would need to sponsor a separate work visa, such as an H-1B, which involves a different process entirely. Plan your program end date and any status-change timeline with your designated sponsor well in advance.
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