J-1 Visa Technical Support Manager Jobs
Technical Support Manager roles in the U.S. are accessible to exchange visitors through the J-1 Trainee or Specialist program category, depending on your experience level. Finding a host employer willing to coordinate with a State Department-designated sponsor for DS-2019 sponsorship is the critical first step.
See All Technical Support Manager JobsOverview
Showing 5 of 5+ Technical Support Manager jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 5+ Technical Support Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Manager roles.
Get Access To All JobsINTRODUCTION
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day.
Smartsheet is seeking a Sr. Technical Support Operations Manager to focus on the operational architecture required to balance efficiency with a high-quality customer experience. You will be responsible for the tools and logic that dictate how we staff our teams, how we measure quality, and how we route technical issues. Your goal is to move the support organization toward a predictive, data-driven model that integrates technical signals into the broader customer retention strategy.
YOU WILL
- Lead Strategic Roadmap Planning: Partner with the Technical Support senior leadership team to drive the development of quarterly roadmaps and prioritization planning for the technical support organization.
- Optimize Support Delivery Process: Own the technical lifecycle of the global support stack, including oversight of Workforce Management and Quality Assurance tools. You will lead the design of scoring rubrics and staffing logic to maintain service level targets across global time zones.
- Drive Demand and Capacity Planning: Build the support capacity models used for long-term headcount planning. You will use historical volume data and growth projections to predict future support demand and determine the optimal staffing requirements to meet business needs.
- Manage Routing and Tiering Logic: Manage the technical rules, definitions, and workflows that dictate how cases are segmented and routed. You will ensure that technical issues reach the correct internal tiers immediately to minimize resolution time and customer effort.
- Operationalize Support-to-Success Handoffs: Design and manage the workflows that pass account risks, expansion opportunities or training gaps identified in support tickets to the appropriate Sales or Customer Success teams. You will ensure these handoffs are automated and trackable.
- Automate Premium Entitlements: Manage the technical integration of appointment scheduling systems for premium offerings. You will define the logic that verifies a customer’s entitlement in Salesforce before allowing access to specialized support sessions.
- Establish Product Feedback Loops: Partner with Product and Engineering to formalize the process for surfacing the voice of the customer sentiment, technical friction points and common product issues. You will provide the data-driven insights needed to influence the product roadmap and reduce support volume at the source.
YOU HAVE
- 7+ years of experience in Technical Support Operations, Revenue Operations, or Business Operations in a SaaS environment.
- Systems Expertise: Proficiency with Salesforce Service Cloud and integrated operational tools such as WFM and QA platforms.
- Analytical Proficiency: Strong capability in capacity modeling and volume forecasting, with the ability to translate data into actionable staffing plans.
- Operational Discipline: A track record of formalizing messy processes into documented, repeatable workflows that scale globally.
- Collaboration Skills: Experience partnering with Support VPs and Directors to build systems that meet aggressive service level targets without increasing operational friction.
CURRENT US PERKS & BENEFITS
- Medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range $112,500 - $142,500 USD
GET TO KNOW US
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
EQUAL OPPORTUNITY EMPLOYER
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
INTRODUCTION
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day.
Smartsheet is seeking a Sr. Technical Support Operations Manager to focus on the operational architecture required to balance efficiency with a high-quality customer experience. You will be responsible for the tools and logic that dictate how we staff our teams, how we measure quality, and how we route technical issues. Your goal is to move the support organization toward a predictive, data-driven model that integrates technical signals into the broader customer retention strategy.
YOU WILL
- Lead Strategic Roadmap Planning: Partner with the Technical Support senior leadership team to drive the development of quarterly roadmaps and prioritization planning for the technical support organization.
- Optimize Support Delivery Process: Own the technical lifecycle of the global support stack, including oversight of Workforce Management and Quality Assurance tools. You will lead the design of scoring rubrics and staffing logic to maintain service level targets across global time zones.
- Drive Demand and Capacity Planning: Build the support capacity models used for long-term headcount planning. You will use historical volume data and growth projections to predict future support demand and determine the optimal staffing requirements to meet business needs.
- Manage Routing and Tiering Logic: Manage the technical rules, definitions, and workflows that dictate how cases are segmented and routed. You will ensure that technical issues reach the correct internal tiers immediately to minimize resolution time and customer effort.
- Operationalize Support-to-Success Handoffs: Design and manage the workflows that pass account risks, expansion opportunities or training gaps identified in support tickets to the appropriate Sales or Customer Success teams. You will ensure these handoffs are automated and trackable.
- Automate Premium Entitlements: Manage the technical integration of appointment scheduling systems for premium offerings. You will define the logic that verifies a customer’s entitlement in Salesforce before allowing access to specialized support sessions.
- Establish Product Feedback Loops: Partner with Product and Engineering to formalize the process for surfacing the voice of the customer sentiment, technical friction points and common product issues. You will provide the data-driven insights needed to influence the product roadmap and reduce support volume at the source.
YOU HAVE
- 7+ years of experience in Technical Support Operations, Revenue Operations, or Business Operations in a SaaS environment.
- Systems Expertise: Proficiency with Salesforce Service Cloud and integrated operational tools such as WFM and QA platforms.
- Analytical Proficiency: Strong capability in capacity modeling and volume forecasting, with the ability to translate data into actionable staffing plans.
- Operational Discipline: A track record of formalizing messy processes into documented, repeatable workflows that scale globally.
- Collaboration Skills: Experience partnering with Support VPs and Directors to build systems that meet aggressive service level targets without increasing operational friction.
CURRENT US PERKS & BENEFITS
- Medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range $112,500 - $142,500 USD
GET TO KNOW US
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
EQUAL OPPORTUNITY EMPLOYER
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
See all 5+ Technical Support Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Manager roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Technical Support Manager
Align your credentials to Trainee or Specialist categories
The J-1 Trainee category suits candidates with a relevant degree plus one year of experience, while the Specialist category requires substantial post-degree experience. Confirm which category matches your background before targeting host employers, since the DS-2019 reflects this distinction.
Document your technical support leadership history
Designated sponsors require a detailed training plan showing structured knowledge transfer, not just day-to-day management duties. Prepare a written record of team leadership, escalation protocols you've managed, and measurable outcomes before approaching any host employer.
Search Migrate Mate to identify J-1-aligned host employers
Use Migrate Mate to find Technical Support Manager roles at U.S. companies that have hosted exchange visitors before. Employers with prior J-1 hosting experience already understand the training plan and DS-2019 process, which shortens your path to an offer.
Ask each employer about their designated sponsor relationship
Most host employers do not hold J-1 sponsoring authority themselves. During interviews, ask directly whether they have an existing relationship with a State Department-designated sponsor such as Cultural Vistas or AIPT, or whether you'd need to arrange that connection independently.
Check whether your role triggers the two-year home residency requirement
Technical Support Manager positions funded by your home government or in a field on the State Department's skills list may carry the two-year home-country residency requirement. Clarify this with your designated sponsor before signing any offer, since it affects future visa eligibility.
Verify prevailing wage compliance before finalizing your training plan
Your host employer must pay J-1 exchange visitors the prevailing wage for the role and location. Use the OFLC Wage Search to look up the wage level for Technical Support Manager under the correct SOC code before your training plan is submitted.
Technical Support Manager jobs are hiring across the US. Find yours.
Find Technical Support Manager JobsTechnical Support Manager J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Technical Support Manager role?
Most Technical Support Manager candidates qualify under the J-1 Trainee category if they hold a relevant degree plus at least one year of post-degree work experience. Candidates with five or more years of specialized technical support leadership and no directly related degree may qualify under the Specialist category instead. Your designated sponsor confirms which category applies when reviewing your DS-2019 application.
Who actually sponsors the J-1 visa for this role, the employer or a separate organization?
The hiring company serves as your host employer, not your visa sponsor. J-1 sponsorship authority belongs exclusively to U.S. Department of State-designated organizations that issue the DS-2019 form, such as Cultural Vistas or AIPT. Your host employer coordinates with one of these designated sponsors, signs the training plan, and agrees to supervision requirements, but cannot issue the DS-2019 on its own.
How do I find U.S. employers open to hosting a J-1 Technical Support Manager?
Use Migrate Mate to search for Technical Support Manager openings at companies that have prior experience hosting exchange visitors. Employers already familiar with the DS-2019 process, training plan requirements, and designated sponsor coordination move significantly faster than companies encountering J-1 for the first time, which reduces delays between your offer and program start.
What does the J-1 training plan requirement mean for a Technical Support Manager position?
Your designated sponsor requires a detailed training plan that outlines specific skills you'll gain in the U.S. that are unavailable in your home country. For Technical Support Manager roles, this means documenting structured exposure to U.S.-specific enterprise tools, escalation frameworks, or cross-functional team management practices, not just a description of your ongoing daily responsibilities. Generic job descriptions do not satisfy this requirement.
Can the two-year home residency requirement affect my future visa options after this role?
Yes. If your Technical Support Manager role is funded by your home government, falls under a field on the State Department's Exchange Visitor Skills List, or you received government financing for graduate education, the two-year home-country residency requirement likely applies. This means you cannot apply for H-1B, L-1, or immigrant visas until you either return home for two years or obtain a waiver through a qualifying waiver process.
See which Technical Support Manager employers are hiring and sponsoring visas right now.
Search Technical Support Manager Jobs