L2 Support Engineer Jobs
L2 Support Engineer jobs are open across enterprise software, cloud infrastructure, managed services, and telecom, at every level from junior technician to senior escalation engineer, with specializations in network support, systems administration, and application troubleshooting. Find a role that fits below and apply directly.
Find L2 Support Engineer JobsOverview
Showing 5 of 30+ L2 Support Engineer jobs
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides second line remote and onsite technical support to clients.
- Provides second line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Bachelors degree or equivalent in Information Technology or Computing or related field.
- Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
- Moderate level of experience in building, deploying and supporting data center networking infrastructure.
- Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits
Workplace type: Hybrid Working
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in RD.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides second line remote and onsite technical support to clients.
- Provides second line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Bachelors degree or equivalent in Information Technology or Computing or related field.
- Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
- Moderate level of experience in building, deploying and supporting data center networking infrastructure.
- Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits
Workplace type: Hybrid Working
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in RD.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
See All 30 L2 Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find L2 Support Engineer JobsL2 Support Engineer Job Market
Who's Hiring
- NTT DATA11
- Tachyon Technologies3
- Zones2
- GSB1
- Palmiq1P
Top Industries Hiring
- Staffing & Recruiting
- Technology & Software
- Banking & Financial Services
- Investment & Asset Management
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in L2 support engineer jobs.
- Two or more years of experience in a technical support or helpdesk role with escalation responsibilities
- Proficiency in diagnosing network, server, or application issues using monitoring and ticketing tools
- Familiarity with ITIL service management frameworks and incident response procedures
- Experience with operating systems such as Windows Server, Linux, or macOS in a support environment
- CompTIA A+, Network+, or equivalent certifications preferred by most hiring managers
- Strong written communication skills for escalation documentation and customer-facing updates
Tips for Your L2 Support Engineer Job Search
Tailor your resume to escalation depth
L2 roles are judged on how far you can go before escalating to L3. Your resume should call out specific ticket types you resolved independently, tools you used, and how you reduced escalation rates or resolution times in past positions.
Highlight cross-functional handoff experience
Employers want l2 support engineers who can own the gap between frontline L1 agents and senior L3 teams. Describe situations where you wrote runbooks, trained L1 staff, or coordinated directly with engineering on recurring production issues.
Get specific about your diagnostic toolset
Generic phrases like 'experienced with monitoring tools' won't stand out. Name the platforms you've used, such as Splunk, Datadog, Jira Service Management, or PagerDuty, and describe what you actually did with them in a support context.
Apply early to roles that fit
Migrate Mate lists l2 support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based technical screens
Most l2 support engineer interviews include a live troubleshooting scenario, such as a simulated outage or a broken network path. Practice walking through your diagnostic logic out loud, from initial triage through root cause, before you get on the call.
Negotiate on-call terms, not just base pay
Many l2 support engineer offers include on-call rotations that significantly affect your work schedule. Before accepting, ask how often the rotation hits, how incidents are compensated, and whether there is a formal escalation path so you're not the last stop every time.
L2 Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most l2 support engineers?
The most active employers for l2 support engineers right now are NTT DATA, Tachyon Technologies, and Zones, and the most openings are in Texas, Illinois, and California, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated in managed service providers, enterprise software companies, and cloud infrastructure firms.
How many l2 support engineer jobs are remote?
About 64% of l2 support engineer openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed support coverage across time zones. Application support and cloud operations sub-roles tend to have the highest share of remote-eligible positions, while on-site hardware and network support roles remain largely in-person.
How do you become a l2 support engineer?
Start by building hands-on experience in a L1 helpdesk or IT support role where you handle real tickets and escalations. From there, deepen your technical skills in networking, operating systems, and monitoring tools. Earning a foundational certification such as CompTIA Network+ or ITIL Foundation signals readiness to handle the diagnostic complexity L2 roles require. Most employers expect you to demonstrate independent troubleshooting before promoting or hiring into an L2 seat.
Can I get hired as a l2 support engineer without much experience?
Yes, some employers hire candidates with one to two years of L1 experience if you can demonstrate strong diagnostic thinking and self-sufficiency on tickets. Build a home lab to practice troubleshooting scenarios, document your problem-solving process in writing samples or a portfolio, and pursue an entry-level certification to validate your technical foundation. Applying to smaller companies or managed service providers often gives you a faster path to an L2 title than large enterprises do.
What does the l2 support engineer interview process look like?
The process typically starts with a recruiter screen focused on your background and tool experience, followed by a technical phone or video interview where you walk through past escalations and diagnostic approaches. Many hiring teams then run a live troubleshooting exercise or scenario-based assessment to evaluate how you think under pressure. Final rounds often include a conversation with the support team lead or engineering manager to assess how you'd fit into the escalation workflow.
Where can I find and apply to l2 support engineer jobs?
You can find and apply to l2 support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location preferences, then apply directly to each one that fits.
See All 30 L2 Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find L2 Support Engineer Jobs