Location:

4900 Tiedeman Road, Brooklyn Ohio

Training: Monday- Friday from 8:00am-5:00pm ET

Hours After Training: Typical start time is 7am or 8am. Overtime is often offered for this role.

Location: This role is a hybrid opportunity and will require 2 days of work in the office.

Job Brief

This position is responsible for performing moderate to complex searches for accounts in compliance with legal orders requiring immediate identification and capture of client funds. The Lead Specialist prepares accurate and timely answers to courts, attorneys and agents, as specified by law and in compliance with court ordered instructions. Contacts internal LOB partners and external agents/attorneys, with clarification or additional information, to identify accounts and associated requirements to minimize risk. Understands requirements associated with the processing of Freeze and Seizure orders and takes appropriate action for escalation. Responsible for re-occurring Child Support remittance and Department of Revenue E Withhold data file. Performs research for general ledger out of balance conditions. Researches and responds to branch and Contact Center service requests. Provides assistance to teammates and models teamwork and the Key Values.

Essential Job Function

• Perform processing of moderate to complex order identification and restraint requirements.
• Perform immediate account searches using system data to determine what type of information, balance and account relationships exists for clients. Make proper and immediate decisions in compliance with legal order requirements on assigned cases.
• Based on federal/state laws and type of order must determine calculation to be used for arriving at appropriate dollar amount to be held in each account.
• Responsible for immediately securing client funds in compliance with each order by promptly placing legal holds or by removing funds and making entry into bank holding account for later remittance.
• Ensure all incoming legal documents are accurately and expeditiously logged into the TRIPS system as defined in procedures.
• Review and prepare answers to attorneys and agents ensuring all quality reviews and processes are completed as outlined in procedures. Create appropriate client and attorney/agent response letters within established deadline.
• Perform daily review and approval validation on general ledger entries and research and resolve issues.
• Perform download of WA DOR E-Withhold file confirming immediate account holds and remittance.
• Ensure compliance with state/federal regulations by performing official bank check requests and timely mailing to comply with garnishments, levies, executions, and various legal orders as defined in procedures/orders.
• Identify appropriate case file and submit proper release documentation for approvals. Conduct accurate transactions for returning/releasing funds back to client.
• Accurately file case folders for ease in retrieval and for maintaining accurate record retention requirements for pending payout/pay in orders.
• Perform closed file preparation for scanning.
• Assist with logging and identifying various ownership and specialty mail items ensuring proper handoff to mitigate risk. Assist with distribution of certified and non-certified mail according to all department procedures ensuring check and cash forms are prepared under dual watch and processed within department procedures.
• Actively participate in team huddles and staff and department meetings by engaging in improvement discussions and providing recommendation for enhancements to department procedures.
• Provide insight to workflow or procedure changes necessary due to law or compliance changes.
• Perform assigned duties for department backup coverage, testing, TRIPS Workflow Specialist, APA posting and approvals and special projects.
• Accurately report volume and daily time spent performing duties to ensure accurate statistical data is captured and reported within department deadlines.

Required Qualifications

• HS Diploma or equivalent required; College Degree preferred.
• Minimum of 1 year experience working in a financial organization. Understanding of banking products, services, and LOB divisions within the bank.
• Ability to self-manage multiple tasks and case assignments simultaneously without losing focus, is self-disciplined and maintains an organized approach to priorities. Also adapts well to changing priorities, deadlines, and directions. Offers positive suggestions for continuous improvements.
• Basic knowledge of account titling and legal ownership.
• Experience performing monetary transactions and placing holds/restraints preferred.
• Ability to perform high volume 10 key input by touch using numeric keypad.
• Digital literacy and comfortability using system applications such as Microsoft Word, Excel, Lotus Notes, input to spreadsheets and navigating workflows. Preferred basic knowledge of general ledgers and comparable financial internal mainframe system.
• Possesses high degree of accuracy to detail as required for a high-risk environment and must have excellent research skills. Ability to accurately apply procedures to legal documentation and data and demonstrate ability to make sound independent judgments and decisions based on the issue at hand.
• Strong communication and listening skills, write, and speak effectively using detail appropriate to the situation and ability to create written procedures. This position requires strong reading comprehension skills with ability to properly identify required actions and appropriate escalation.
• Knowledge or experience of banking regulations and state and federal laws pertaining to legal orders such as garnishments, levies and restraining orders is required. Must possess strong compliance aptitude.
• Solves problems and identifies process improvement opportunities.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

LI-Hybrid