Entry Level Lead Information Technology Specialist Jobs
New grad lead information technology specialist jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship work can matter more than a long resume. Most openings reflect an on-site, remote, and hybrid mix across Education, Government & Public Sector, and Consulting & Professional Services, with employers like Virginia Community College System, Jobot, and State of Connecticut hiring at this level now.
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IT Support Assistant (Provisional) - Department of Information Technology
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
- Operating, transporting, adjusting, and installing/configuring computing and related equipment
- Communicating with technology users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
ABOUT THE COLLEGE
John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason, and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.
POSITION OVERVIEW
Reporting to the Daytime Coordinator of Classroom and Lab Support Services we seek an experienced and highly skilled IT Desktop Support Technician for Level 2 (L2) IT support. This role provides advanced technical support, resolves complex IT issues. The ideal candidate will have a deep understanding of IT systems, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
In addition to the general duties listed above, the incumbent will have to perform (or be responsible for) the following specific duties:
Provide tier 2 in-person and phone support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
Follow established Client Service procedures and practices to effectively resolve or escalate issues and document troubleshooting and resolutions within the college ticketing system
Collaborate with other IT teams (e.g., Network, Telephone, Security, Systems) to resolve cross-functional issues
A+, Security +, Network +, Apple and/or Microsoft certifications a plus
Help deploy and maintain desktop computing infrastructure, including IT resources in classrooms, general-use/departmental computer labs, and public areas
Participate in IT projects, including system upgrades, migrations, and new technology implementations
Provide guidance and mentoring to Level 1 support staff
Manage and maintain desktop images, software packages, and deployment systems
Maintain peripherals including but not limited to projection systems, audio visual devices and video conferencing equipment Perform other tasks as requested by the CLSS Coordinators.
MINIMUM QUALIFICATIONS
High School Diploma, G.E.D., or equivalent
Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
OTHER QUALIFICATIONS
PREFERRED QUALIFICATIONS
At least 12 months of experience providing tier-1 or better IT desktop support in a large Windows and Apple environment
Strong Knowledge of Microsoft Office and MS 365
Knowledge of IT Service Desk Management Software
Knowledge of IT security and networking fundamentals
A+, Security=, Network+, Apple and /or Microsoft certification
Outstanding customer service skills
Ability to effectively communicate verbally and in writing
Work to high standards on assignments with minimum supervision
Self-motivated with a desire to consistently deliver high-quality service
Willingness to constantly improve technical skills and customer service.
COMPENSATION
New hire: $44,746*
Incumbent: $50,564.
- this rate will apply for the first 24 months of employment.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:
- Go to www.cuny.edu and click on "Employment"
- Click "Search job listing"
- Click on "More options to search for CUNY jobs"
- Search by Job Opening ID number (Job ID 33099)
- Click on the "Apply Now" and follow the instructions.
Once you have registered or logged in with your username and password, upload your cover letter, resume, and at least three letters of recommendation as one document.
CLOSING DATE
Review of the resumes will begin on November 23, 2026.
Posting will close on November 30, 2026.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 33099
Location: John Jay College
Job Type: Full-Time
IT Support Assistant (Provisional) - Department of Information Technology
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
- Operating, transporting, adjusting, and installing/configuring computing and related equipment
- Communicating with technology users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
ABOUT THE COLLEGE
John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason, and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.
POSITION OVERVIEW
Reporting to the Daytime Coordinator of Classroom and Lab Support Services we seek an experienced and highly skilled IT Desktop Support Technician for Level 2 (L2) IT support. This role provides advanced technical support, resolves complex IT issues. The ideal candidate will have a deep understanding of IT systems, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
In addition to the general duties listed above, the incumbent will have to perform (or be responsible for) the following specific duties:
Provide tier 2 in-person and phone support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
Follow established Client Service procedures and practices to effectively resolve or escalate issues and document troubleshooting and resolutions within the college ticketing system
Collaborate with other IT teams (e.g., Network, Telephone, Security, Systems) to resolve cross-functional issues
A+, Security +, Network +, Apple and/or Microsoft certifications a plus
Help deploy and maintain desktop computing infrastructure, including IT resources in classrooms, general-use/departmental computer labs, and public areas
Participate in IT projects, including system upgrades, migrations, and new technology implementations
Provide guidance and mentoring to Level 1 support staff
Manage and maintain desktop images, software packages, and deployment systems
Maintain peripherals including but not limited to projection systems, audio visual devices and video conferencing equipment Perform other tasks as requested by the CLSS Coordinators.
MINIMUM QUALIFICATIONS
High School Diploma, G.E.D., or equivalent
Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
OTHER QUALIFICATIONS
PREFERRED QUALIFICATIONS
At least 12 months of experience providing tier-1 or better IT desktop support in a large Windows and Apple environment
Strong Knowledge of Microsoft Office and MS 365
Knowledge of IT Service Desk Management Software
Knowledge of IT security and networking fundamentals
A+, Security=, Network+, Apple and /or Microsoft certification
Outstanding customer service skills
Ability to effectively communicate verbally and in writing
Work to high standards on assignments with minimum supervision
Self-motivated with a desire to consistently deliver high-quality service
Willingness to constantly improve technical skills and customer service.
COMPENSATION
New hire: $44,746*
Incumbent: $50,564.
- this rate will apply for the first 24 months of employment.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:
- Go to www.cuny.edu and click on "Employment"
- Click "Search job listing"
- Click on "More options to search for CUNY jobs"
- Search by Job Opening ID number (Job ID 33099)
- Click on the "Apply Now" and follow the instructions.
Once you have registered or logged in with your username and password, upload your cover letter, resume, and at least three letters of recommendation as one document.
CLOSING DATE
Review of the resumes will begin on November 23, 2026.
Posting will close on November 30, 2026.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 33099
Location: John Jay College
Job Type: Full-Time
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Entry Level Lead Information Technology Specialist Jobs: Frequently Asked Questions
How do I get an entry level lead information technology specialist job?
Start by building hands-on experience through internships, lab projects, or personal IT work you can show to employers. Certifications such as CompTIA A+, Network+, or an associate-level cloud credential demonstrate readiness when your resume is thin. Tailor each application to the specific systems or platforms listed in the posting, and highlight any team coordination or help-desk experience, since leadership exposure at any scale matters at this stage.
Which companies hire entry level lead information technology specialists?
Companies hiring entry level lead information technology specialists right now include Virginia Community College System, Jobot, and State of Connecticut, based on current listings on Migrate Mate as of November 2026. The mix typically includes large enterprises with structured IT departments, government contractors, healthcare systems, and managed service providers that bring on junior specialists to grow into team lead functions.
Are there remote entry level lead information technology specialist jobs?
Yes, though on-site roles remain common for entry level positions that require hands-on hardware or network access. About 20% of entry level lead information technology specialist openings are remote or hybrid as of November 2026, with hybrid arrangements most frequent at larger organizations where coordination across multiple sites is part of the role.
Are these new grad lead information technology specialist jobs?
Yes, many of these postings are new grad and junior roles that welcome recent graduates with little or no professional experience. A new grad-friendly posting typically calls for zero to two years of experience and accepts internships, coursework projects, or a technical portfolio in place of full-time work history. Look for language like 'entry level,' 'junior,' or 'will train' as reliable signals.
Which industries hire the most entry level lead information technology specialists?
Entry Level lead information technology specialist roles concentrate in Education, Government & Public Sector, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large internal IT operations or manage technology for clients, creating consistent demand for junior specialists who can support infrastructure and step into coordination responsibilities early.