Entry Level Service Desk Associate Jobs
New grad service desk associate jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on helpdesk portfolio can carry more weight than a lengthy resume. Most openings mix on-site and hybrid settings across Technology & Software, Healthcare & Medical Services, and Energy, with employers like Abacus.Ai, Banner Health, and Abacus hiring at this level now.
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Showing 5 of 24+ Entry Level Service Desk Associate jobs
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
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- Education1
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Entry Level Service Desk Associate Jobs: Frequently Asked Questions
How do I get an entry level service desk associate job?
Entry level service desk associate roles reward candidates who can demonstrate practical troubleshooting skills and clear communication, even without years of experience. Hiring managers at this level look for familiarity with ticketing systems like ServiceNow or Jira, a CompTIA A+ or similar certification, and any hands-on exposure through internships, help desk volunteering, or personal lab projects. Tailoring your resume to highlight these specifics gives you a real edge.
Which companies hire entry level service desk associates?
Companies hiring entry level service desk associates right now include Abacus.Ai, Banner Health, and Abacus, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including managed service providers, healthcare systems, government contractors, and large enterprises that run internal IT support teams and regularly onboard junior talent.
Are there remote entry level service desk associate jobs?
Yes, though most entry level service desk roles still have an on-site or hybrid component. About 6% of entry level service desk associate openings are remote or hybrid as of November 2026, reflecting steady demand from organizations that handle support tickets across distributed teams. Fully remote positions do exist and tend to appear most often with managed service providers and larger tech-forward companies.
Are these new grad service desk associate jobs?
Yes, these listings include new grad, recent graduate, and junior service desk associate roles. A posting is new-grad friendly when it explicitly welcomes zero to two years of experience, accepts internships or coursework in place of full-time history, or lists a portfolio or certification as an alternative to a long resume. Look for phrases like "entry level," "no experience required," or "will train" to identify the most accessible openings.
Which industries hire the most entry level service desk associates?
Entry Level service desk associate roles concentrate in Technology & Software, Healthcare & Medical Services, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate large internal IT environments or customer-facing support functions that depend on a steady pipeline of junior associates to handle first-line tickets and escalations.