Lead Service Engineer Jobs
Lead Service Engineer jobs are open across manufacturing, industrial equipment, and field services, covering specializations in technical support, preventive maintenance, and systems installation, from entry-level field technicians to senior lead and principal engineers. Find a role that fits below and apply directly.
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Showing 5 of 18+ Lead Service Engineer jobs
Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM
Department: Lab Automation Eng - 504
Primary Purpose:
The Service Engineer Lead is responsible for the daily operation of laboratory service engineering activities. Directs daily workflow including work assignments and scheduling. Ensures that procedures are performed according to section protocol. Provides technical expertise as needed and performs maintenance activities as workload requires.
Serves as the senior technical resource for installation, maintenance, troubleshooting, validation, optimization, and repair of laboratory equipment, instruments, automation systems, and integrated components. Works independently on improving system reliability, maintaining performance of laboratory equipment and instrumentation, reducing downtime, increasing operational efficiency, and supporting safe, compliant laboratory operations.
This position directs daily workflow and work assignments, provides technical guidance, training, coaching, mentoring, and problem resolution for staff, provides input in hiring and performance-management activities, and coordinates with laboratory sections, vendors, purchasing, IT, project teams, and other business partners. Performs the essential functions of the supervisor in their absence and works with broad latitude for independent judgment to improve service quality and operational performance
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions:
Directs daily workflow, work assignments, scheduling, and service priorities.
Provides technical supervision, coaching, mentoring, and problem resolution for staff.
Performs the essential functions of the supervisor when assigned or in the supervisor's absence.
Assists with staffing assessments, interviews, hiring recommendations, and onboarding activities.
Provides input for employee performance appraisals and personnel counseling activities.
Leads staff meetings as assigned and communicates priorities, technical issues, project status, and operational risks to leadership.
Provides detailed technical knowledge to current and new employees.
Serves as a primary contact and resource for laboratory sections, vendors, purchasing, IT, and other internal business partners.
Writes preventative maintenance schedules, SOPs, training materials, service instructions, and technical documents as needed.
Maintains technical expertise through continuing education, professional networking, vendor training, and review of current practices.
Develops and maintains positive working relationships internally and with outside vendors.
Ensures service records accurately document completed work, labor, materials, findings, and follow-up actions.
Evaluates complex system failures, identifies root causes, and develops sustainable corrective actions that improve reliability and reduce downtime.
Ensures work is performed in accordance with established procedures, regulatory requirements, manufacturer recommendations, and safety policies.
Provides hands-on service coverage as necessary to meet operational needs.
Coordinates equipment installations, relocations, and service activities between laboratories and facilities.
Provides technical training through structured instruction, in-services, vendor training, and hands-on coaching.
Communicates problems, concerns, and emerging issues to leadership.
Other duties as assigned.
Physical and Other Requirements:
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently and effectively communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Experience
Required- Bachelor's degree or equivalent college course work in Engineering, Biological Science, Chemical Science, Clinical Laboratory Science, Medical Laboratory Science, or a closely related field and six (6) years of directly related experience as a Service Engineer, Biomedical Service Engineer, Field Service Engineer, Laboratory Service Engineer, Liquid Handling Service Engineer, or related occupation
- OR Associate's degree and eight (8) years of directly related experience in a laboratory, automation, engineering, instrumentation, mechanical systems, liquid handling service, or electrical systems environment
- OR ten (10) years of directly related experience in service engineering, laboratory instrumentation, automation systems, or related occupations
- Demonstrated proficiency in the essential functions of the position
- Demonstrated experience maintaining, troubleshooting, validating, and repairing automated liquid handling systems and integrated components
- Previous leadership experience
- Previous lead-worker, coaching, mentoring, training, or team coordination experience
- Experience supporting regulated laboratory operations
- Experience developing technical documentation, SOPs, preventative maintenance procedures, and training materials
- Demonstrated experience maintaining, troubleshooting, and developing automation protocols on primary automated liquid handling platforms currently in use at ARUP
- Experience with laboratory automation integration, validation, and regulated clinical laboratory operations
Education
Preferred- Bachelor's Degree or better in Engineering or related field
- Associates Degree or better in Other: See Notes or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM
Department: Lab Automation Eng - 504
Primary Purpose:
The Service Engineer Lead is responsible for the daily operation of laboratory service engineering activities. Directs daily workflow including work assignments and scheduling. Ensures that procedures are performed according to section protocol. Provides technical expertise as needed and performs maintenance activities as workload requires.
Serves as the senior technical resource for installation, maintenance, troubleshooting, validation, optimization, and repair of laboratory equipment, instruments, automation systems, and integrated components. Works independently on improving system reliability, maintaining performance of laboratory equipment and instrumentation, reducing downtime, increasing operational efficiency, and supporting safe, compliant laboratory operations.
This position directs daily workflow and work assignments, provides technical guidance, training, coaching, mentoring, and problem resolution for staff, provides input in hiring and performance-management activities, and coordinates with laboratory sections, vendors, purchasing, IT, project teams, and other business partners. Performs the essential functions of the supervisor in their absence and works with broad latitude for independent judgment to improve service quality and operational performance
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions:
Directs daily workflow, work assignments, scheduling, and service priorities.
Provides technical supervision, coaching, mentoring, and problem resolution for staff.
Performs the essential functions of the supervisor when assigned or in the supervisor's absence.
Assists with staffing assessments, interviews, hiring recommendations, and onboarding activities.
Provides input for employee performance appraisals and personnel counseling activities.
Leads staff meetings as assigned and communicates priorities, technical issues, project status, and operational risks to leadership.
Provides detailed technical knowledge to current and new employees.
Serves as a primary contact and resource for laboratory sections, vendors, purchasing, IT, and other internal business partners.
Writes preventative maintenance schedules, SOPs, training materials, service instructions, and technical documents as needed.
Maintains technical expertise through continuing education, professional networking, vendor training, and review of current practices.
Develops and maintains positive working relationships internally and with outside vendors.
Ensures service records accurately document completed work, labor, materials, findings, and follow-up actions.
Evaluates complex system failures, identifies root causes, and develops sustainable corrective actions that improve reliability and reduce downtime.
Ensures work is performed in accordance with established procedures, regulatory requirements, manufacturer recommendations, and safety policies.
Provides hands-on service coverage as necessary to meet operational needs.
Coordinates equipment installations, relocations, and service activities between laboratories and facilities.
Provides technical training through structured instruction, in-services, vendor training, and hands-on coaching.
Communicates problems, concerns, and emerging issues to leadership.
Other duties as assigned.
Physical and Other Requirements:
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently and effectively communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Experience
Required- Bachelor's degree or equivalent college course work in Engineering, Biological Science, Chemical Science, Clinical Laboratory Science, Medical Laboratory Science, or a closely related field and six (6) years of directly related experience as a Service Engineer, Biomedical Service Engineer, Field Service Engineer, Laboratory Service Engineer, Liquid Handling Service Engineer, or related occupation
- OR Associate's degree and eight (8) years of directly related experience in a laboratory, automation, engineering, instrumentation, mechanical systems, liquid handling service, or electrical systems environment
- OR ten (10) years of directly related experience in service engineering, laboratory instrumentation, automation systems, or related occupations
- Demonstrated proficiency in the essential functions of the position
- Demonstrated experience maintaining, troubleshooting, validating, and repairing automated liquid handling systems and integrated components
- Previous leadership experience
- Previous lead-worker, coaching, mentoring, training, or team coordination experience
- Experience supporting regulated laboratory operations
- Experience developing technical documentation, SOPs, preventative maintenance procedures, and training materials
- Demonstrated experience maintaining, troubleshooting, and developing automation protocols on primary automated liquid handling platforms currently in use at ARUP
- Experience with laboratory automation integration, validation, and regulated clinical laboratory operations
Education
Preferred- Bachelor's Degree or better in Engineering or related field
- Associates Degree or better in Other: See Notes or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Lead Service Engineer Jobs by Experience Level
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Find Lead Service Engineer JobsLead Service Engineer Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in lead service engineer jobs.
- 5 or more years of hands-on field service or technical support experience
- Proficiency diagnosing and repairing mechanical, electrical, or electromechanical systems
- Experience mentoring or leading a team of field service technicians
- Associate or bachelor's degree in engineering technology, electrical engineering, or a related field
- Relevant manufacturer or industry certifications such as OSHA 10/30 or OEM-specific credentials
- Willingness to travel frequently, often more than 50% of the time, to customer sites
Tips for Your Lead Service Engineer Job Search
Quantify your field service metrics
Hiring managers want numbers, not narratives. List mean time to repair, first-time fix rates, and customer satisfaction scores on your resume. Lead service engineer roles are accountable for uptime, so concrete figures make your application stand out immediately.
Tailor your resume to equipment types
Job descriptions for lead service engineers are equipment-specific. If a posting lists CNC machinery, hydraulic systems, or medical devices, mirror that language. Generic resumes that omit the specific product line or platform get filtered out before anyone reads them.
Apply early to roles that fit
Migrate Mate lists lead service engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional coordination experience
Lead service engineers regularly coordinate with sales, parts logistics, and customer success teams. Call out specific moments where you managed escalations, led a team during a critical install, or drove a cross-department resolution. That coordination experience is what separates leads from technicians.
Prepare technical scenarios for panel interviews
Many employers run technical panels where you walk through a real troubleshooting scenario step by step. Practice narrating your diagnostic process out loud, including how you communicate status to a customer while working. Interviewers are evaluating both your technical depth and your on-site communication.
Negotiate relocation and travel compensation separately
Lead service engineer roles often carry significant travel requirements. Before accepting an offer, clarify the per-diem structure, mileage or fleet vehicle policy, and whether on-call hours are compensated. These details vary widely and can significantly affect your total take-home.
Lead Service Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most lead service engineers?
The most active employers for lead service engineers right now are GE Vernova, HMH, and Qualus, and the most openings are in Texas, Ohio, and New York, based on current listings on Migrate Mate as of November 2026. Industrial equipment manufacturers and medical device companies consistently make up a large share of active postings.
How many lead service engineer jobs are remote?
About 50% of lead service engineer openings are fully remote or hybrid as of November 2026, though the nature of the role means most positions require regular on-site presence at customer locations. Remote arrangements are most common in roles focused on software-driven systems, technical training delivery, or service operations management rather than direct hands-on equipment work.
How do you become a lead service engineer?
Start by building hands-on experience as a field service technician, focusing on a specific equipment category such as industrial automation, medical devices, or HVAC systems. Pursue manufacturer certifications and an associate or bachelor's degree in an engineering discipline. Demonstrate reliability on complex repairs and customer escalations, then take on informal mentoring responsibilities before formally moving into a lead role.
Can you get hired as a lead service engineer without direct lead experience?
Yes, employers will often consider a strong senior technician if you can show you've already functioned as an informal lead. Document instances where you trained colleagues, managed a job site in a supervisor's absence, or coordinated a multi-technician deployment. Pairing that evidence with a relevant certification and a clean customer satisfaction record closes most of the gap.
What does the lead service engineer interview process look like?
Most processes start with a recruiter screen focused on travel availability and equipment background, followed by a technical interview where you walk through a real troubleshooting scenario. A hiring manager round typically probes your ability to lead technicians and handle escalated customer situations. Some employers include a practical skills assessment or a panel with both engineering and operations stakeholders.
Where can I find and apply to lead service engineer jobs?
You can find and apply to lead service engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your equipment background and location preferences, then apply directly to each listing. The process is straightforward and puts your application in front of the employer immediately.
See All 18 Lead Service Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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