Licensed Customs Broker Jobs
Licensed Customs Broker jobs are open across freight forwarding, logistics, manufacturing, retail imports, and government contracting, from entry-level brokerage assistant to senior broker and compliance manager, with specializations in tariff classification, entry filing, and trade compliance. Find a role that fits below and apply directly.
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Client Care Manager | U.S. Customs Operations
Lead the team. Strengthen client relationships. Keep trade moving.
At GHY, we don’t just move goods across borders. We help businesses navigate complexity and trade with confidence.
For more than a century, we’ve helped importers and exporters succeed in global markets. As a Best-Managed Employer and family-led organization, we’ve built our reputation on expertise, integrity, innovation, and genuinely caring about our clients and one another.
If you know customs, love developing people, and believe exceptional client service starts with a strong team, this could be your next leadership opportunity.
About the Role:
As a Client Care Manager, you’ll lead a team responsible for delivering timely, compliant, and exceptional service to GHY clients.
Reporting to the U.S. Director of Operations, you’ll balance people leadership, client relationships, and operational excellence. You’ll coach and develop team members, manage workload and service delivery, serve as an escalation point for clients, and ensure customs activity meets regulatory and quality standards.
You’ll also work across GHY to improve processes, strengthen training, support new clients, and identify opportunities to make our work smarter, more efficient, and more effective.
This is an opportunity for an experienced customs professional who is ready to lead through people while staying connected to the work.
What You’ll Do:
Leadership & Team Development
- Build a strong team culture. Create an environment centered on accountability, collaboration, client care, and service excellence.
- Coach people to grow. Provide regular feedback, mentoring, goal-setting, and performance conversations that help associates build confidence and capability.
- Keep the team balanced. Manage schedules, coverage, workloads, and staffing needs to ensure clients receive consistent support.
- Create connection. Lead team huddles and keep associates informed about priorities, expectations, regulatory updates, and business needs.
- Build capability. Partner with GHY's U.S. Trainer to identify skill gaps, create development plans, and strengthen technical knowledge across the team.
- Build the right team. Participate in hiring, staffing assessments, onboarding, and departmental training planning.
Client Relationship Management
- Build relationships that last. Develop strong client partnerships through proactive communication, problem-solving, and a genuine understanding of client needs.
- Be the escalation point clients can count on. Step in when challenges arise, coordinate solutions, and make sure clients know what happens next.
- Bring the right people together. Work with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams to resolve complex issues.
- Know your major accounts. Ensure client SOPs are accurate, current, and consistently followed.
- Stay connected. Lead Major Account Relationship Program client visits and participate in business reviews and follow-up action planning.
- Set new clients up for success. Partner with Business Development on onboarding, systems integration, database setup, reporting, and SOP development.
- Create additional value. Participate in client training, software demonstrations, retention initiatives, and appropriate opportunities to introduce additional GHY solutions.
Operational Excellence & Compliance
- Protect quality and compliance. Ensure import and export activities align with CBP, PGA, and applicable regulatory requirements.
- Know where the risks are. Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows.
- Use the data. Review production and error reporting to identify trends, determine root causes, and drive corrective action.
- Stay close to the details. Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy when your team needs additional expertise.
- Keep your team informed. Stay current on regulatory changes, industry developments, and internal procedures and translate them into clear direction for the team.
- Make the work better. Identify opportunities to simplify processes, increase efficiency, improve quality, and responsibly leverage automation and AI-enabled tools.
- Work across GHY. Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams to solve problems and continuously improve the client experience.
Who You Are:
You understand the technical side of customs, but you also understand that great operations depend on great leadership.
You know when to step into the details and when to step back and help someone else find the answer. You're comfortable making decisions, navigating client challenges, coaching people through difficult situations, and maintaining high standards even when priorities shift quickly.
You bring:
- Strong people leadership, coaching, and team-development skills
- Exceptional client service and relationship-management abilities
- Sound judgment and the ability to make timely, objective decisions
- Strong analytical, troubleshooting, and conflict-resolution skills
- The ability to manage competing priorities and deadlines in a fast-moving customs environment
- Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners
- Advanced knowledge of U.S. Customs regulations
- Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
- Experience working with customs brokerage software and EDI
- Comfort with technology, including Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
- The ability to lead independently while collaborating effectively across departments
What You Bring:
- 5+ years of customs brokerage, trade, or related industry experience
- Experience leading, coaching, or developing others
- Certified Customs Specialist (CCS) designation
- Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
- Active U.S. Customs Broker License required for remote candidates
Why You’ll Love Working Here
- ❤️ We CARE: Our values guide how we work: Clients are our focus, Associates matter, Relentlessly serving traders, and Excellence and innovation in all we do.
- Remote Flexibility: Work remotely while staying connected to a collaborative, experienced team.
- Competitive Compensation: Fair pay supported by scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Keep Growing: Access ongoing learning through our internal university and leadership development programming.
- More Than Work: Our Giveback Committee, Social Committee, and Cultural Ambassadors create opportunities to connect, contribute, and have some fun along the way.
The Details
Location: Flexible within the U.S. Remote candidates must hold an active U.S. Customs Broker License.
✈️ Travel: Approximately 15-20%, including client visits and business needs.
After-Hours Support: Participation in after-hours support may be required on a rotational or as-needed basis.
Holidays: Up to two statutory holidays may be required annually.
Compensation: Starting at $60,000, based on experience.
Lead People. Strengthen Partnerships. Raise the Standard.
At GHY, the Client Care Manager isn't simply responsible for managing the work. You help create the environment that allows great work to happen.
You'll develop people, strengthen client relationships, solve challenging operational problems, and help your team deliver the knowledge, accuracy, and service our clients rely on.
Ready to take the next step in your customs leadership career? Apply today.
GHY is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Client Care Manager | U.S. Customs Operations
Lead the team. Strengthen client relationships. Keep trade moving.
At GHY, we don’t just move goods across borders. We help businesses navigate complexity and trade with confidence.
For more than a century, we’ve helped importers and exporters succeed in global markets. As a Best-Managed Employer and family-led organization, we’ve built our reputation on expertise, integrity, innovation, and genuinely caring about our clients and one another.
If you know customs, love developing people, and believe exceptional client service starts with a strong team, this could be your next leadership opportunity.
About the Role:
As a Client Care Manager, you’ll lead a team responsible for delivering timely, compliant, and exceptional service to GHY clients.
Reporting to the U.S. Director of Operations, you’ll balance people leadership, client relationships, and operational excellence. You’ll coach and develop team members, manage workload and service delivery, serve as an escalation point for clients, and ensure customs activity meets regulatory and quality standards.
You’ll also work across GHY to improve processes, strengthen training, support new clients, and identify opportunities to make our work smarter, more efficient, and more effective.
This is an opportunity for an experienced customs professional who is ready to lead through people while staying connected to the work.
What You’ll Do:
Leadership & Team Development
- Build a strong team culture. Create an environment centered on accountability, collaboration, client care, and service excellence.
- Coach people to grow. Provide regular feedback, mentoring, goal-setting, and performance conversations that help associates build confidence and capability.
- Keep the team balanced. Manage schedules, coverage, workloads, and staffing needs to ensure clients receive consistent support.
- Create connection. Lead team huddles and keep associates informed about priorities, expectations, regulatory updates, and business needs.
- Build capability. Partner with GHY's U.S. Trainer to identify skill gaps, create development plans, and strengthen technical knowledge across the team.
- Build the right team. Participate in hiring, staffing assessments, onboarding, and departmental training planning.
Client Relationship Management
- Build relationships that last. Develop strong client partnerships through proactive communication, problem-solving, and a genuine understanding of client needs.
- Be the escalation point clients can count on. Step in when challenges arise, coordinate solutions, and make sure clients know what happens next.
- Bring the right people together. Work with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams to resolve complex issues.
- Know your major accounts. Ensure client SOPs are accurate, current, and consistently followed.
- Stay connected. Lead Major Account Relationship Program client visits and participate in business reviews and follow-up action planning.
- Set new clients up for success. Partner with Business Development on onboarding, systems integration, database setup, reporting, and SOP development.
- Create additional value. Participate in client training, software demonstrations, retention initiatives, and appropriate opportunities to introduce additional GHY solutions.
Operational Excellence & Compliance
- Protect quality and compliance. Ensure import and export activities align with CBP, PGA, and applicable regulatory requirements.
- Know where the risks are. Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows.
- Use the data. Review production and error reporting to identify trends, determine root causes, and drive corrective action.
- Stay close to the details. Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy when your team needs additional expertise.
- Keep your team informed. Stay current on regulatory changes, industry developments, and internal procedures and translate them into clear direction for the team.
- Make the work better. Identify opportunities to simplify processes, increase efficiency, improve quality, and responsibly leverage automation and AI-enabled tools.
- Work across GHY. Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams to solve problems and continuously improve the client experience.
Who You Are:
You understand the technical side of customs, but you also understand that great operations depend on great leadership.
You know when to step into the details and when to step back and help someone else find the answer. You're comfortable making decisions, navigating client challenges, coaching people through difficult situations, and maintaining high standards even when priorities shift quickly.
You bring:
- Strong people leadership, coaching, and team-development skills
- Exceptional client service and relationship-management abilities
- Sound judgment and the ability to make timely, objective decisions
- Strong analytical, troubleshooting, and conflict-resolution skills
- The ability to manage competing priorities and deadlines in a fast-moving customs environment
- Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners
- Advanced knowledge of U.S. Customs regulations
- Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
- Experience working with customs brokerage software and EDI
- Comfort with technology, including Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
- The ability to lead independently while collaborating effectively across departments
What You Bring:
- 5+ years of customs brokerage, trade, or related industry experience
- Experience leading, coaching, or developing others
- Certified Customs Specialist (CCS) designation
- Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
- Active U.S. Customs Broker License required for remote candidates
Why You’ll Love Working Here
- ❤️ We CARE: Our values guide how we work: Clients are our focus, Associates matter, Relentlessly serving traders, and Excellence and innovation in all we do.
- Remote Flexibility: Work remotely while staying connected to a collaborative, experienced team.
- Competitive Compensation: Fair pay supported by scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Keep Growing: Access ongoing learning through our internal university and leadership development programming.
- More Than Work: Our Giveback Committee, Social Committee, and Cultural Ambassadors create opportunities to connect, contribute, and have some fun along the way.
The Details
Location: Flexible within the U.S. Remote candidates must hold an active U.S. Customs Broker License.
✈️ Travel: Approximately 15-20%, including client visits and business needs.
After-Hours Support: Participation in after-hours support may be required on a rotational or as-needed basis.
Holidays: Up to two statutory holidays may be required annually.
Compensation: Starting at $60,000, based on experience.
Lead People. Strengthen Partnerships. Raise the Standard.
At GHY, the Client Care Manager isn't simply responsible for managing the work. You help create the environment that allows great work to happen.
You'll develop people, strengthen client relationships, solve challenging operational problems, and help your team deliver the knowledge, accuracy, and service our clients rely on.
Ready to take the next step in your customs leadership career? Apply today.
GHY is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Licensed Customs Broker Jobs by Experience Level
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Find Licensed Customs Broker JobsLicensed Customs Broker Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in licensed customs broker jobs.
- Active U.S. Customs Broker License issued by CBP required
- Proficiency with ACE portal entry filing and reconciliation
- HTS classification experience across multiple commodity chapters
- Knowledge of Importer Security Filing and PGA agency requirements
- Familiarity with trade compliance programs such as C-TPAT
- Experience with customs brokerage management software platforms
Tips for Your Licensed Customs Broker Job Search
Highlight your CBLE license prominently
Put your Customs Broker License Examination passing status or active license number in your resume header, not buried in a skills section. Hiring managers screen for it immediately, and missing it can get your application skipped before anyone reads further.
Tailor entries to ACE system experience
Employers expect fluency with the Automated Commercial Environment. Call out specific ACE module experience, entry types you've filed, and whether you've worked on reconciliation entries or post-summary corrections. Generic references to 'customs software' won't hold up against candidates who are specific.
Apply early to roles that fit
Migrate Mate lists licensed customs broker openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by commodity specialization
Customs broker roles split hard by commodity. A role heavy on textiles and footwear classification calls for different HTS chapter knowledge than one focused on food imports or aerospace parts. Match your past filing experience to the commodity focus named in the job description before you apply.
Prepare a scenario answer about a CF-28 or CF-29
Interviewers for customs broker roles frequently ask how you've handled a CBP Request for Information or a Notice of Action. Have a specific example ready that covers what triggered the inquiry, how you responded, and the resolution. Vague process descriptions won't satisfy a hiring manager who files entries daily.
Negotiate against market rate, not prior salary
Licensed customs brokers in high-volume import regions or with ISF and PGA filing experience command different offers than generalists. Research comparable postings in your target city and use entry volume, license tenure, and specialty filing types as your negotiation anchors rather than what you earned previously.
Licensed Customs Broker Jobs: Frequently Asked Questions
Which companies are hiring the most licensed customs brokers?
GHY International, 721 Logistics, and Sine Trading International are hiring the most licensed customs brokers right now, with openings concentrated in North Dakota, Pennsylvania, and Georgia, based on current listings on Migrate Mate as of November 2026. Freight forwarders and large importers tend to post the highest volume of openings consistently.
How many licensed customs broker jobs are remote?
About 86% of licensed customs broker openings are fully remote or hybrid as of November 2026, reflecting that much of the entry filing and classification work can be done off-site. Roles focused on client account management or in-person warehouse and port coordination are more likely to require on-site presence.
How do you become a licensed customs broker?
You must pass the Customs Broker License Examination, administered by CBP twice each year, which covers entry procedures, HTS classification, valuation, and trade regulations. After passing, you apply to CBP for your individual license and can then operate independently or under a brokerage firm. Many candidates spend several months studying CBP directives and past exam papers before sitting for the test.
Can you get a licensed customs broker job with little experience?
Yes, entry-level positions exist as brokerage assistants or entry writers at freight forwarders and third-party logistics companies, where you work under a licensed broker while building ACE proficiency and HTS classification skills. Passing the Customs Broker License Examination before applying, even without years of experience, signals serious preparation and significantly strengthens your candidacy for these roles.
What does the licensed customs broker interview process look like?
Most customs broker interviews run two to three rounds. The first is typically a phone screen covering your license status, software experience, and entry types you've filed. A second round often includes scenario questions about CBP requests, classification disputes, or ISF deadlines. Some employers add a short practical exercise asking you to identify an HTS code or walk through an entry process.
Where can I find and apply to licensed customs broker jobs?
You can find and apply to licensed customs broker jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your license type, commodity experience, and preferred location, then apply directly to each listing from the job page.
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