Mac Genius Jobs

About the Position

Our Stellantis dealership is looking for a friendly, dependable, tech-savvy teammate to help customers get the most out of their vehicles and support our sales department.

As our Product Specialist, you’ll become a go-to resource for vehicle features and technology. You’ll guide customers through vehicle deliveries, answer product questions, follow up with online shoppers, create social media content, and assist with sales opportunities when the showroom is busy.

This position offers a combination of customer service, automotive technology, marketing, and sales—with training and opportunities to grow.

What You’ll Do

Vehicle Knowledge & Customer Education

• Develop strong knowledge of the Stellantis brands and models we sell, including trim levels, options, accessories, and available technology.
• Explain vehicle features clearly, tailoring demonstrations to each customer’s interests and comfort level.
• Demonstrate Uconnect, navigation, smartphone integration, available driver-assistance systems, and other vehicle-specific features.
• Help customers set up available manufacturer apps and connected services, explaining applicable subscription requirements.
• Stay current through assigned manufacturer and dealership training and learn how our vehicles compare with competing models.

Vehicle Deliveries & Ownership Support

• Coordinate with sales, detail, and management to help ensure vehicles are ready for scheduled deliveries.
• Conduct thorough vehicle walkthroughs, answer questions, and complete required delivery checklists.
• Follow up after delivery and offer additional technology walkthroughs when customers need more help.
• Assist showroom and service customers with basic settings, phone pairing, and connectivity questions.
• Refer suspected mechanical, electrical, or safety-related concerns to qualified service personnel.

Internet Follow-Up & Sales Support

• Respond to assigned internet, phone, email, and text inquiries using dealership-approved processes.
• Schedule appointments, maintain accurate customer records, and complete assigned follow-up.
• Greet showroom customers, identify their needs, and assist with vehicle selection, presentations, and test drives.
• Support sales consultants by answering product and technology questions.
• Handle assigned overflow sales opportunities from initial contact through delivery, working with sales management and finance.
• Help customers explore available inventory and vehicle configurations using dealership-approved digital tools.

Social Media & Community Involvement

• Create vehicle photos, short walkaround videos, feature demonstrations, and other content for dealership approval.
• Help maintain an agreed social media posting schedule.
• Capture customer delivery photos and testimonials with permission.
• Assist with dealership promotions and community events as scheduled.

Dealership & Team Support

• Communicate customer needs and relevant product information to sales, service, and management.
• Assist with dealer trades, vehicle transfers, and travel to other dealership locations as assigned.
• Handle dealership vehicles, keys, equipment, and customer property responsibly.
• Follow dealership procedures for safe driving, customer privacy, and vehicle demonstrations.
• Manage competing priorities with guidance from the sales manager.

What We’re Looking For

• A friendly, professional approach and strong listening skills.
• Clear communication in person, over the phone, and in writing.
• Strong organization, attention to detail, and consistent follow-through.
• Comfort with smartphones, vehicle technology, social media, and computer systems.
• Patience and confidence when explaining unfamiliar features.
• Willingness to learn, complete training, and work closely with multiple departments.
• A valid driver’s license and driving record acceptable to our insurer.
• Availability for a full-time schedule, including Saturdays and occasional events or dealership travel as scheduled.

Experience in customer service, hospitality, retail, automotive, sales, or social media is helpful. We’re willing to train the right candidate.

Pay & Incentives

• Hourly pay: $16–$18 per hour, depending on experience.
• Additional earning opportunities: Sales incentives and performance bonuses, with the structure and eligibility discussed during the interview.
• Paid training and a compensation review after 90 days.

How to Apply

Submit your résumé and a brief introduction explaining why you’d be a good fit. If you have examples of social media content or vehicle videos you’ve created, we’d love to see them.

Pay: $36,900.00 - $43,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

License/Certification:

• PA Drivers License (Required)

Ability to Commute:

• Latrobe, PA (Required)

Work Location: In person