Major Incident Manager Jobs
Major Incident Manager jobs are open across technology, financial services, healthcare, and telecommunications, from associate to senior and director level, with specializations in ITIL process management, cloud infrastructure incident response, and service reliability. Find a role that fits below and apply directly.
Find Major Incident Manager JobsOverview
Showing 5 of 11+ Major Incident Manager jobs
Communication
Incident Management
Major Incident Management
ServiceNow Platform
REQ#: RQ231211
Public Trust: SSBI (T5)
Requisition Type: Regular
Your Impact
Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.
Job Description
GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.
You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.
As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.
***The shift hours for this role are 7:00PM-7:00AM with:
5 days off, 5 days working, or:
4 days off, 5 days working, or:
5 days off, 4 days working.
HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:
- Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
- Ensuring timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
- May be required to work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
- Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
- Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
- Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
- Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
- Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
- Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
- Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
- Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
- Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
- Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
- Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
- Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
- Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
- Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
- Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
- Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
- Ability to travel up to 25% of the year, if needed.
DESIRED QUALIFICATIONS AND EXPERIENCE:
- 5+ years of relevant incident management or operations leadership experience.
- Experience supporting federal contract programs and working with government stakeholders.
- Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
- Strong task and incident management skills, with excellent organizational and time management capabilities.
- Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
- Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
- Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
- Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.
SECURITY CLEARANCE LEVEL:
- This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home.
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
#IHSJobs
#GDITFedHealthJobs
Work Requirements
5 + years of related experience
- may vary based on technical training, certification(s), or degree
10-25%
Salary and Benefit Information
The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Communication
Incident Management
Major Incident Management
ServiceNow Platform
REQ#: RQ231211
Public Trust: SSBI (T5)
Requisition Type: Regular
Your Impact
Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.
Job Description
GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.
You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.
As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.
***The shift hours for this role are 7:00PM-7:00AM with:
5 days off, 5 days working, or:
4 days off, 5 days working, or:
5 days off, 4 days working.
HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:
- Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
- Ensuring timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
- May be required to work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
- Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
- Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
- Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
- Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
- Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
- Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
- Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
- Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
- Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
- Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
- Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
- Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
- Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
- Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
- Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
- Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
- Ability to travel up to 25% of the year, if needed.
DESIRED QUALIFICATIONS AND EXPERIENCE:
- 5+ years of relevant incident management or operations leadership experience.
- Experience supporting federal contract programs and working with government stakeholders.
- Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
- Strong task and incident management skills, with excellent organizational and time management capabilities.
- Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
- Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
- Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
- Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.
SECURITY CLEARANCE LEVEL:
- This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home.
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
#IHSJobs
#GDITFedHealthJobs
Work Requirements
5 + years of related experience
- may vary based on technical training, certification(s), or degree
10-25%
Salary and Benefit Information
The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
See All 11 Major Incident Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Major Incident Manager JobsMajor Incident Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in major incident manager jobs.
- Five or more years of IT operations or incident management experience
- ITIL 4 Foundation certification or equivalent service management credential
- Hands-on experience with ITSM platforms such as ServiceNow or Jira Service Management
- Demonstrated ability to lead cross-functional bridge calls during major incidents
- Strong written and verbal communication skills for executive stakeholder updates
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Major Incident Manager Job Search
Quantify your incident response outcomes
Hiring managers want to see mean time to resolution, not just responsibilities. Replace phrases like 'managed incidents' with specific outcomes: how many P1 events you owned, how you reduced escalations, and what process changes you drove post-incident.
Certify your ITIL knowledge before applying
ITIL 4 Foundation is the baseline credential most employers list in job postings. If you hold an older ITIL v3 cert, note the version clearly on your resume and confirm whether employers in your target sector treat the two as equivalent.
Apply early to roles that fit
Migrate Mate lists major incident manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by infrastructure environment
Major incident manager roles split sharply between on-premises, cloud-native, and hybrid environments. Read each posting for specific platform mentions like AWS, Azure, or ServiceNow, and lead your application materials with matching environment experience to clear initial screening quickly.
Prepare a war-room scenario for interviews
Most hiring panels run a live simulation or ask you to walk through a real P1 you owned. Prepare a two-minute narrative covering how you declared the incident, who you pulled in, how you communicated to stakeholders, and what the post-incident review changed.
Negotiate on call rotation terms, not just salary
On-call frequency and escalation expectations vary widely between employers. During offer negotiation, ask directly about rotation schedules, out-of-hours compensation, and whether the team runs a follow-the-sun model so you understand the full scope before accepting.
Major Incident Manager Jobs: Frequently Asked Questions
Which companies are hiring the most major incident managers?
The companies hiring the most major incident managers right now include TikTok USDS Joint Venture, General Dynamics Information Technology, and MUFG, with the largest share of openings in New York, North Carolina, and Washington, based on current listings on Migrate Mate as of November 2026. Financial services firms and large cloud providers consistently account for a significant portion of active postings.
How many major incident manager jobs are remote?
About 70% of major incident manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed incident command capability. Roles focused on cloud infrastructure, SaaS platforms, and global follow-the-sun coverage tend to offer the highest share of remote arrangements compared to on-premises or data-center-heavy positions.
How do you become a major incident manager?
Start by building hands-on experience in IT support, NOC operations, or systems administration so you understand how incidents are detected and escalated. Earn an ITIL 4 Foundation certification to demonstrate process fluency. Move into an incident coordinator or on-call engineer role to own real P1 events, build your post-incident review portfolio, and develop stakeholder communication skills before stepping into a dedicated major incident manager position.
Can I get a major incident manager job with little experience?
Yes, but you'll need to show relevant adjacent experience. Roles in IT helpdesk, NOC analysis, or DevOps on-call rotation give you direct exposure to incident lifecycles. Pair that background with an ITIL certification and a documented example of a high-severity event you helped coordinate. Smaller companies and managed service providers are more open to candidates making this transition than large enterprise employers.
What does the major incident manager interview process look like?
Most processes run three to four stages. An initial recruiter screen assesses your ITIL knowledge and years of experience. A technical panel digs into how you structure a bridge call, communicate to executives under pressure, and run post-incident reviews. Many teams include a live simulation where you manage a mock P1 scenario in real time. A final round with a director or VP of infrastructure typically covers process improvement projects you've owned.
Where can I find and apply to major incident manager jobs?
You can find and apply to major incident manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level and industry focus, then apply directly to each listing from the same place.
See All 11 Major Incident Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Major Incident Manager Jobs