Managed Services Engineer Jobs
Managed Services Engineer jobs are open across IT services, healthcare, finance, and manufacturing, from entry-level to senior and principal, with specializations in network operations, cloud infrastructure, and security monitoring. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 193+ Managed Services Engineer jobs
$110,000–$120,000 annual base salary, depending on experience
Community Technology Services (CTS) supports property management companies and multifamily communities across metro Atlanta. We manage business IT, networks and the technology behind camera and access-control systems, helping our clients keep their operations running reliably.
I’m looking for a hands-on IT leader who enjoys developing people and taking ownership of service delivery. You will lead our small IT team, work closely with our Field Services team and report directly to me, the CEO. You will help the team solve today’s issues while building the processes and technical standards that make tomorrow’s work more manageable.
What you will own
- Lead and coach our IT administrators. Set clear priorities, delegate work, provide technical guidance and help team members develop the confidence to handle more independently.
- Own daily IT service delivery, including ticket priorities, service-level commitments, escalations and client communication. Keep ticket updates and documentation current, including during on-call work.
- Handle senior technical escalations across Microsoft 365, Windows, networking, backups and security, while helping the team resolve recurring issues at their source.
- Coordinate IT estimates, purchasing needs and handoffs with Field Services. Make sure work has a clear owner and the teams share the information needed to complete a client visit or project.
- Improve documentation, onboarding, monitoring and maintenance. Use RMM policies, scripting and automation to reduce repetitive work and make service more consistent.
- Review service performance, team capacity and department profitability. Turn those findings into practical improvements in scheduling, service quality and delivery costs.
What you will bring
- At least five years of relevant IT support, systems administration or engineering experience, including hands-on experience at a managed service provider supporting multiple client environments.
- Demonstrated experience leading, coaching or developing technicians. We welcome proven MSP team leads ready to take responsibility for a service team.
- Strong working knowledge of Microsoft 365, Entra ID, Windows Server and Windows endpoints, networking, backups and endpoint security.
- Experience using ConnectWise PSA and RMM, or comparable platforms, to manage tickets, service commitments, monitoring and maintenance. Working knowledge of PowerShell or similar automation tools.
- Clear communication with technical staff and nontechnical clients. Be ready to discuss examples of effective delegation, a difficult client escalation and a process improvement you led.
Helpful experience
Experience with UniFi, Domotz, Hudu, Acronis, camera systems or access-control technology is useful. We value strong IT fundamentals and the ability to learn our environment. Relevant certifications or a related degree are welcome; a degree is not required.
Why this role
You will have a direct working relationship with the owner and a voice in how we run the service team. Your improvements will be visible in the team’s daily work and our clients’ experience. The role offers a varied mix of business IT and property technology, with room to shape the managed services practice as CTS grows.
Location and coverage
This is a full-time, on-site role with local client visits throughout metro Atlanta. Candidates must be based in the metro Atlanta area. No relocation assistance is available. The role includes after-hours escalation coverage and planned maintenance; we will review coverage expectations during interviews.
How to apply
Apply through this posting with your resume and a brief example of how you developed a team or improved a recurring service process. Tell us what changed and how you knew it worked.
Pay: $110,000.00 - $120,000.00 per year
Application Question(s):
- Describe a time you developed a junior technician. What did you delegate, how did you coach them, and what could they handle independently afterward?
- Describe a recurring service problem you reduced through documentation or automation. What did you change, how did you test it, and what result did you measure?
- A client’s security camera recorder stops recording while a field technician is on-site for other work. What would you delegate, communicate, and verify before calling the issue resolved?
Experience:
- hands-on MSP experience supporting multiple clients: 5 years (Required)
Ability to Commute:
- Atlanta, GA 30308 (Required)
Work Location: In person
$110,000–$120,000 annual base salary, depending on experience
Community Technology Services (CTS) supports property management companies and multifamily communities across metro Atlanta. We manage business IT, networks and the technology behind camera and access-control systems, helping our clients keep their operations running reliably.
I’m looking for a hands-on IT leader who enjoys developing people and taking ownership of service delivery. You will lead our small IT team, work closely with our Field Services team and report directly to me, the CEO. You will help the team solve today’s issues while building the processes and technical standards that make tomorrow’s work more manageable.
What you will own
- Lead and coach our IT administrators. Set clear priorities, delegate work, provide technical guidance and help team members develop the confidence to handle more independently.
- Own daily IT service delivery, including ticket priorities, service-level commitments, escalations and client communication. Keep ticket updates and documentation current, including during on-call work.
- Handle senior technical escalations across Microsoft 365, Windows, networking, backups and security, while helping the team resolve recurring issues at their source.
- Coordinate IT estimates, purchasing needs and handoffs with Field Services. Make sure work has a clear owner and the teams share the information needed to complete a client visit or project.
- Improve documentation, onboarding, monitoring and maintenance. Use RMM policies, scripting and automation to reduce repetitive work and make service more consistent.
- Review service performance, team capacity and department profitability. Turn those findings into practical improvements in scheduling, service quality and delivery costs.
What you will bring
- At least five years of relevant IT support, systems administration or engineering experience, including hands-on experience at a managed service provider supporting multiple client environments.
- Demonstrated experience leading, coaching or developing technicians. We welcome proven MSP team leads ready to take responsibility for a service team.
- Strong working knowledge of Microsoft 365, Entra ID, Windows Server and Windows endpoints, networking, backups and endpoint security.
- Experience using ConnectWise PSA and RMM, or comparable platforms, to manage tickets, service commitments, monitoring and maintenance. Working knowledge of PowerShell or similar automation tools.
- Clear communication with technical staff and nontechnical clients. Be ready to discuss examples of effective delegation, a difficult client escalation and a process improvement you led.
Helpful experience
Experience with UniFi, Domotz, Hudu, Acronis, camera systems or access-control technology is useful. We value strong IT fundamentals and the ability to learn our environment. Relevant certifications or a related degree are welcome; a degree is not required.
Why this role
You will have a direct working relationship with the owner and a voice in how we run the service team. Your improvements will be visible in the team’s daily work and our clients’ experience. The role offers a varied mix of business IT and property technology, with room to shape the managed services practice as CTS grows.
Location and coverage
This is a full-time, on-site role with local client visits throughout metro Atlanta. Candidates must be based in the metro Atlanta area. No relocation assistance is available. The role includes after-hours escalation coverage and planned maintenance; we will review coverage expectations during interviews.
How to apply
Apply through this posting with your resume and a brief example of how you developed a team or improved a recurring service process. Tell us what changed and how you knew it worked.
Pay: $110,000.00 - $120,000.00 per year
Application Question(s):
- Describe a time you developed a junior technician. What did you delegate, how did you coach them, and what could they handle independently afterward?
- Describe a recurring service problem you reduced through documentation or automation. What did you change, how did you test it, and what result did you measure?
- A client’s security camera recorder stops recording while a field technician is on-site for other work. What would you delegate, communicate, and verify before calling the issue resolved?
Experience:
- hands-on MSP experience supporting multiple clients: 5 years (Required)
Ability to Commute:
- Atlanta, GA 30308 (Required)
Work Location: In person
See All 193+ Managed Services Engineer Jobs
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Find JobsManaged Services Engineer Job Market
Who's Hiring
- Deloitte14
- EY9
- PwC9
- Baker Tilly Canada8
- CDW5
Top Industries Hiring
- Accounting & Auditing
- Technology & Software
- Investment & Asset Management
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in managed services engineer jobs.
- Three or more years of experience supporting enterprise IT infrastructure or managed services clients
- Hands-on proficiency with remote monitoring and management tools such as ConnectWise or Kaseya
- CompTIA Network+, CompTIA Security+, or equivalent vendor-neutral certification
- Experience with ticketing and ITSM platforms following ITIL-aligned processes
- Working knowledge of Windows Server, Active Directory, and virtualization platforms like VMware or Hyper-V
- Associate or bachelor's degree in information technology, computer science, or a related technical field
Tips for Your Managed Services Engineer Job Search
Tailor your resume to each stack
Managed services roles are highly tool-specific. List the monitoring platforms, ticketing systems, and cloud environments you've actually managed, and mirror the exact technology names from each job posting so your resume passes automated screening.
Highlight SLA ownership on your resume
Employers care deeply about whether you've owned service-level agreements end to end. Call out specific SLA targets you maintained, any escalation processes you built, and how you documented incidents, not just that you responded to them.
Apply early to roles that fit
Migrate Mate lists managed services engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by client environment type
Some managed services engineers support a single internal infrastructure, others rotate across dozens of client environments. Know which model you prefer and filter your search accordingly, since day-to-day responsibilities, on-call expectations, and career growth differ significantly between the two.
Prepare for scenario-based technical screens
Interviews for managed services roles frequently include real-world troubleshooting scenarios, such as diagnosing a network outage or triaging a failed backup. Practice narrating your diagnostic process out loud, because interviewers want to see your reasoning as much as your answer.
Negotiate on-call compensation explicitly
Many managed services engineer roles include on-call rotations that aren't always reflected in the base offer. During negotiations, ask directly how on-call shifts are scheduled, whether standby time is compensated separately, and how frequently escalations actually occur in that team.
Managed Services Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most managed services engineers?
Deloitte, EY, and PwC are hiring the most managed services engineers right now, with openings concentrated in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at managed service providers serving mid-market and enterprise clients in regulated industries.
How many managed services engineer jobs are remote?
About 61% of managed services engineer openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common where hands-on hardware access is required. Cloud operations, NOC monitoring, and helpdesk escalation functions tend to have the highest share of remote-eligible positions within the managed services discipline.
How do you become a managed services engineer?
Start by building a foundation in networking, operating systems, and virtualization through certifications like CompTIA Network+ or a vendor-specific credential. Gain hands-on experience in a helpdesk or systems administrator role, then move into an MSP environment where you'll support multiple client environments simultaneously. Familiarity with RMM tools, ITIL processes, and ticketing systems accelerates the transition into a managed services engineer title.
Can you get a managed services engineer job with little experience?
Yes, entry-level managed services engineer roles exist, particularly at managed service providers that hire for internal helpdesk or junior NOC positions and promote from within. Focus on earning a foundational certification, building a home lab to demonstrate hands-on skills, and applying to MSPs rather than large enterprises, since MSPs are more likely to train candidates who show technical aptitude and a willingness to learn on-call workflows.
What does the managed services engineer interview process look like?
Most managed services engineer interviews include an initial recruiter screen, a technical phone or video interview covering networking fundamentals and troubleshooting scenarios, and sometimes a practical exercise where you walk through diagnosing a simulated incident. Final rounds often involve a conversation with a team lead about on-call expectations, escalation procedures, and the specific client environments or platforms you'd be supporting.
Where can I find and apply to managed services engineer jobs?
You can find and apply to managed services engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, preferred environment, and technical stack, then apply directly to each listing that fits.
See All 193+ Managed Services Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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