Senior Level Merchandising Service Associate Jobs
Senior level merchandising service associate jobs place experienced professionals in charge of planogram execution strategy, cross-functional vendor coordination, and the in-store reset teams that bring retail programs to life. Roles are predominantly on-site, concentrated in Fashion & Apparel, Retail, and Manufacturing, with employers like Deckers Outdoor Corporation, ALO, and Freeman hiring at this level now.
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Showing 5 of 9+ Senior Level Merchandising Service Associate jobs
About Us
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
We're looking for a data-driven, detail-oriented Digital Merchandising Manager to own the end-to-end merchandising experience across our e-commerce site. In this role, you'll shape how customers discover and shop our products — from homepage curation and category structure to search, filtering, and recommendation logic — while driving measurable improvements in conversion, engagement, average order value, and overall site performance.
You'll build and execute merchandising strategies for key selling moments (launches, promotions, other campaigns), continuously test and refine layout, badging, and placement strategies, and use performance data to make both real-time adjustments and long-term planning decisions. This role sits at the intersection of merchandising, analytics, and cross-functional collaboration — you'll partner closely with Digital Product, UX, Marketing, and Creative teams to ensure a cohesive, on-brand shopping journey, and you'll regularly present performance insights and strategic recommendations to leadership.
This position will support our Commerce group under our Technology Services team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations:
- Dallas, TX
- Chicago, IL
- Las Vegas, NV
Essential Duties & Responsibilities
- Owns the day-to-day merchandising of the e-commerce site, including product placement, category organization, homepage curation, and search/navigation optimization — accountable for the resulting conversion rate, AOV, and sell-through outcomes.
- Develops and executes merchandising strategies for key selling periods (new launches, promotions, other) with accountability for executing against targets.
- Owns analysis of site performance data (conversion rate, click-through, bounce rate, sell-through) to identify opportunities and adjust merchandising in real time and via long term capability planning.
- Owns the site search, filtering, and recommendation logic strategy — accountable for product discoverability performance and for evaluating, selecting, and managing on-site search/merchandising platforms (e.g., Algolia, Luminate).
- Owns the A/B testing roadmap and governance: defines hypotheses, prioritizes the test backlog, and owns reporting of results and resulting merchandising decisions
- Owns product content standards (imagery, copy, attributes, metadata) — sets quality guidelines and is accountable for auditing and enforcing them across all product pages.
- Owns the merchandising performance narrative to leadership: prepares and delivers recaps, risk call-outs, and investment recommendations directly to senior stakeholders.
- Leads prioritization and direction-setting for a cross-functional working group (Digital Product, UX, Marketing, Creative) to execute the merchandising roadmap — sets the agenda and priorities this group works against.
- Monitors competitive and industry trends and is accountable for translating them into concrete merchandising strategy changes.
- Collaborates with digital product and UX teams to design frictionless discovery and buying journeys.
- Collaborates with Marketing to ensure digital merchandising supports campaign calendars and promotional pushes.
- Supports IT/Engineering on technical implementation of merchandising and search tooling as needed.
Education & Experience
- 7–10 years of total professional experience in retail, e-commerce, buying, or a related commercial/analytics field.
Including 5+ years specifically in digital/e-commerce merchandising, with demonstrated progression in scope and ownership (e.g., increasing responsibility for revenue-driving decisions, cross-functional influence, or team/process leadership). - Strong analytical skills; comfort working in Excel/Google Sheets, and familiarity with tools like Google Analytics, Power BI, Tableau, or similar.
- Experience with Salesforce e-commerce platform along with work management platforms such as Workfront, Azure, Figma and ADO.
- Understanding of on-site search and merchandising tools (e.g., Algolia, Luminate).
- Excellent cross-functional communication skills — you'll work closely with Marketing, Creative, Product and IT.
- A strong eye for product presentation and customer experience; UX experience a plus.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment while managing multiple projects simultaneously.
- Bachelor's degree in Business, Marketing, Merchandising, or a related field (or equivalent experience).
- Excellent cross-functional collaboration and influence skills, with experience partnering directly with sales leadership.
- Trade show, retail, hospitality or homegoods industry experience preferred.
- Proficiency in Microsoft Office Suite.
- Experience with SQL or basic data querying.
- Familiarity with Site Search best practices.
- Familiarity with SEO best practices as they relate to product/category pages.
Travel Requirements
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
- Salary range of $80,000-$100,000 based upon experience
- Eligible for an annual bonus of up to 5% of the base salary
Diversity Commitment
At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristics protected by federal, state or local laws.
#LI-Hybrid
#TFCBrand
About Us
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
We're looking for a data-driven, detail-oriented Digital Merchandising Manager to own the end-to-end merchandising experience across our e-commerce site. In this role, you'll shape how customers discover and shop our products — from homepage curation and category structure to search, filtering, and recommendation logic — while driving measurable improvements in conversion, engagement, average order value, and overall site performance.
You'll build and execute merchandising strategies for key selling moments (launches, promotions, other campaigns), continuously test and refine layout, badging, and placement strategies, and use performance data to make both real-time adjustments and long-term planning decisions. This role sits at the intersection of merchandising, analytics, and cross-functional collaboration — you'll partner closely with Digital Product, UX, Marketing, and Creative teams to ensure a cohesive, on-brand shopping journey, and you'll regularly present performance insights and strategic recommendations to leadership.
This position will support our Commerce group under our Technology Services team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations:
- Dallas, TX
- Chicago, IL
- Las Vegas, NV
Essential Duties & Responsibilities
- Owns the day-to-day merchandising of the e-commerce site, including product placement, category organization, homepage curation, and search/navigation optimization — accountable for the resulting conversion rate, AOV, and sell-through outcomes.
- Develops and executes merchandising strategies for key selling periods (new launches, promotions, other) with accountability for executing against targets.
- Owns analysis of site performance data (conversion rate, click-through, bounce rate, sell-through) to identify opportunities and adjust merchandising in real time and via long term capability planning.
- Owns the site search, filtering, and recommendation logic strategy — accountable for product discoverability performance and for evaluating, selecting, and managing on-site search/merchandising platforms (e.g., Algolia, Luminate).
- Owns the A/B testing roadmap and governance: defines hypotheses, prioritizes the test backlog, and owns reporting of results and resulting merchandising decisions
- Owns product content standards (imagery, copy, attributes, metadata) — sets quality guidelines and is accountable for auditing and enforcing them across all product pages.
- Owns the merchandising performance narrative to leadership: prepares and delivers recaps, risk call-outs, and investment recommendations directly to senior stakeholders.
- Leads prioritization and direction-setting for a cross-functional working group (Digital Product, UX, Marketing, Creative) to execute the merchandising roadmap — sets the agenda and priorities this group works against.
- Monitors competitive and industry trends and is accountable for translating them into concrete merchandising strategy changes.
- Collaborates with digital product and UX teams to design frictionless discovery and buying journeys.
- Collaborates with Marketing to ensure digital merchandising supports campaign calendars and promotional pushes.
- Supports IT/Engineering on technical implementation of merchandising and search tooling as needed.
Education & Experience
- 7–10 years of total professional experience in retail, e-commerce, buying, or a related commercial/analytics field.
Including 5+ years specifically in digital/e-commerce merchandising, with demonstrated progression in scope and ownership (e.g., increasing responsibility for revenue-driving decisions, cross-functional influence, or team/process leadership). - Strong analytical skills; comfort working in Excel/Google Sheets, and familiarity with tools like Google Analytics, Power BI, Tableau, or similar.
- Experience with Salesforce e-commerce platform along with work management platforms such as Workfront, Azure, Figma and ADO.
- Understanding of on-site search and merchandising tools (e.g., Algolia, Luminate).
- Excellent cross-functional communication skills — you'll work closely with Marketing, Creative, Product and IT.
- A strong eye for product presentation and customer experience; UX experience a plus.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment while managing multiple projects simultaneously.
- Bachelor's degree in Business, Marketing, Merchandising, or a related field (or equivalent experience).
- Excellent cross-functional collaboration and influence skills, with experience partnering directly with sales leadership.
- Trade show, retail, hospitality or homegoods industry experience preferred.
- Proficiency in Microsoft Office Suite.
- Experience with SQL or basic data querying.
- Familiarity with Site Search best practices.
- Familiarity with SEO best practices as they relate to product/category pages.
Travel Requirements
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
- Salary range of $80,000-$100,000 based upon experience
- Eligible for an annual bonus of up to 5% of the base salary
Diversity Commitment
At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristics protected by federal, state or local laws.
#LI-Hybrid
#TFCBrand
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Who's Hiring
Top Industries Hiring
- Fashion & Apparel
- Retail
- Manufacturing
- Technology & Software
- Consulting & Professional Services
Senior Level Merchandising Service Associate Jobs: Frequently Asked Questions
How do I get a senior level merchandising service associate job?
Employers hiring at this level look for candidates who have owned end-to-end reset programs, trained and directed junior associates, and built working relationships with retail buyers and category managers. Demonstrating that you can read a planogram, troubleshoot a floor execution problem independently, and report outcomes to a client or district manager is what separates senior candidates from mid-level ones.
Which companies hire senior level merchandising service associates?
Companies hiring senior level merchandising service associates right now include Deckers Outdoor Corporation, ALO, and Freeman, based on current listings on Migrate Mate as of November 2026. Hiring at this level typically comes from large consumer goods companies, national retail chains, and third-party merchandising service firms managing multi-account field programs.
Are there remote senior level merchandising service associate jobs?
Yes, though most positions at this level remain field-based given the hands-on nature of retail execution work. About 86% of senior level merchandising service associate openings are remote or hybrid as of November 2026, and those tend to involve territory planning, vendor communication, or program oversight rather than direct in-store resets.
What makes a merchandising service associate role senior level?
Senior level roles carry broader scope and ownership than mid-level positions. You are expected to lead reset crews, serve as the primary point of contact for retail accounts, resolve execution issues without escalation, and train newer associates on standards and processes. The technical depth also increases, with more complex planogram systems, tighter compliance requirements, and accountability for measurable in-store outcomes.
Which industries hire the most senior level merchandising service associates?
Senior Level merchandising service associate roles concentrate in Fashion & Apparel, Retail, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they depend on consistent, high-volume field execution across large retail footprints where experienced leadership on the floor directly affects sales and compliance results.