National Account Director Jobs in Austin, TX

INTRODUCTION

Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.

Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new.

ROLE AND RESPONSIBILITIES

We are looking for a highly-motivated and driven sales professional to join our Sales team. This person will fully develop the other Group Market Segment both with the emphasis on Group production especially for short-term and higher rated, less price sensitive business within a specified geographic territory concentrating on the solicitation of new profitable business. Merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. Achieve monthly room night goals, develop and implement sales action plans, maintain positive interdepartmental communications and to complete special projects as assigned by the Director of Sales & Marketing and Director of Sales.

Omni Benefits Include

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

This position will:

• Consistently achieve monthly, quarterly, and annual room night and revenue booking goals.
• Attain targeted average room rate and total revenue objectives as outlined in the team budget.
• Proactively solicit accounts within assigned market segments and geographic territories.
• Identify, pursue, and develop new business opportunities aligned with the hotel’s target market.
• Maintain a strategic and detailed territory roadmap, including key accounts and prospective clients.
• Meet or exceed weekly activity goals, including phone calls, site inspections, and in-person appointments.
• Leverage all available prospecting resources, including internal databases, lead services, and personal network.
• Respond promptly to leads generated by Omni Global Sales offices and third-party lead services.
• Actively participate in industry associations, conferences, and trade shows to represent the hotel and generate leads.
• Demonstrate expert knowledge of market segment nuances and their impact on hotel profitability.
• Collaborate on the development of group sales promotions based on market demand and business needs.
• Remain knowledgeable of all Omni-sponsored promotions and communicate them effectively to clients.
• Stay informed on industry trends and developments through trade publications and relevant news sources.
• Achieve targeted referral goals by generating business for other Omni Hotels & Resorts properties.
• Monitor and utilize Knowland and similar platforms to identify new group business opportunities.
• Assist in the creation and execution of the hotel’s Sales Action Plan and Key Results Areas (KRAs).
• Submit accurate monthly sales reports.
• Maintain current and detailed records in FDC (Delphi) including traces, account histories, and booking notes.
• Participate in the rolling production forecast process to ensure accurate business projections.
• Negotiate, prepare, and review contracts in accordance with hotel billing standards and rate guidelines, under the direction of the Director of Sales.
• Follow all established sales office procedures, standards, and systems.
• Actively engage in all sales meetings as assigned, including Daily Business Review (DBR).
• Plan and conduct impactful site visits that reflect professionalism and highlight the hotel’s value.
• Perform in a manner that demonstrates the philosophies of The Power of One and Omni Hotels in a professional manner to clients and potential clients at every opportunity.

Uphold and promote a high-quality, professional image of the hotel in all internal and external interactions.

• Respond to any reasonable task as assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible) Familiarity with parking validation procedures
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience.
• 5+ years of upscale hotel or resort group sales experience is required.
• Comfort with Microsoft Word, Excel, and PowerPoint is preferred.
• Mastery of Delphi/FDC/Salesforce.
• Extensive experience with writing contracts and responding to RFPs.
• Must have outstanding verbal and written communication skills, and the ability to uncover customer needs, negotiate, provide great service, and close business.
• Must be flexible with schedule to work include some evenings and weekends.
• Ability to work in a variety of settings, including sedentary seated computer work, standing for periods of time, and walking the property, and occasionally conducting work that includes lifting and moving objects of up to 50 pounds.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.