Operations Analyst Jobs in Houston, TX

The ECI Group's Gulf Coast Professional Services Network is seeking an experienced Senior Business Analyst to support the STUSCO Trading Operations Terminal Inventory Management initiative across North America. This is Houston based contract position has an estimated duration of 7 weeks from November 13, 2026 - December 31, 2026. Note: You must be a US Citizen or Permanent US Resident to qualify for this position.

The Senior Business Analyst will act as a key interface between US/North America Trading Operations stakeholders, Americas Commercial Operations Transformation, IDT functional teams, terminal stakeholders and the external vendor, DTN.
The role will focus on eliciting and translating business, data, integration and reporting requirements into implementable solutions, with particular emphasis on terminal inventory data, vendor dashboards and the future internal reporting capability through the EDP environment.
As discussed during the requirement call, the primary initial responsibility will be to understand requirements from operators and schedulers, translate these into the vendor-provided dashboard and subsequently support the reporting capability built from curated EDP data. The BA will also support testing to validate both data quality and dashboard functionality.

Project Context & Scope
The initiative covers the STUSCO Trading Operations area and is focused on improving the aggregation, standardisation, integration and reporting of terminal and pipeline information across North America.
The solution is planned to use DTN's Terminal Inventory Management System (TIMS) to aggregate terminal and pipeline data including:

• Liftings
• Opening and closing inventory balances
• Pipeline receipts
• Pipeline schedules
• Other relevant terminal inventory information

The vendor will aggregate data from external supply-point terminals and pipelines and make this information available to Shell through APIs and dashboard capabilities.
The broader solution will convert relevant data into the PIDX (Petroleum Industry Data Exchange) standard for ingestion into the Terminal Cockpit and PDX EDP environments, ultimately enabling internal reporting and dashboard capabilities.
The delivery is structured across multiple phases:

• Phase 1 – 2026: Contracting and implementation of the external SaaS DTN Terminal Inventory Management System (TIMS), initially leveraging the vendor's dashboard capability.
• Phases 2 & 3 – 2027: Integration of terminal data into Terminal Cockpit and PDX and enablement of internal dashboard/reporting capabilities.
• The overall scope covers approximately 239 terminals across North America, comprising 57 Phase 1 terminals plus additional terminal populations planned for subsequent phases.

During the requirement discussion, it was confirmed that the requirement is expected to continue through the end of 2027.

Key Accountabilities
Business Analysis & Requirements Management

• Lead requirements elicitation and analysis across data, integration and dashboard/reporting capabilities.
• Engage directly with Trading Operations users, particularly operators and schedulers, to understand current processes, information needs and how terminal data is consumed today.
• Translate business needs into clear, structured and actionable functional and data requirements.
• Define and document reporting/dashboard requirements for the DTN solution and subsequent internal reporting capability.
• Ensure requirements are understood and aligned across business, IDT, vendor and delivery stakeholders.
• Support requirements through design, build, testing and implementation.

Stakeholder & Vendor Engagement

• Act as a key interface across:
  • US/North America Trading Operations
  • Americas Commercial Operations Transformation
  • North America terminal stakeholders
  • External vendor DTN
  • T&S and IDT global functional teams
• Collaborate with teams supporting Terminal Cockpit (EDP), PDX (EDP), Architecture, ERS, SOM, and Contracts & Procurement.
• Facilitate requirement workshops and discussions across business, technical and vendor stakeholders.
• Translate business terminology and operational requirements into context that can be effectively consumed by technical and vendor teams.

Data, Integration & Reporting

• Support definition of requirements associated with terminal and pipeline data ingestion and integration.
• Work with stakeholders on requirements around DTN APIs, dashboard capabilities and downstream EDP reporting.
• Support alignment of source data with PIDX standards and downstream consumption requirements.
• Work closely with data and technology teams supporting EDP, Databricks, Unity Catalog and Power BI.
• Help ensure that reporting solutions meet the operational needs of Trading Operations users.

Testing & Deployment

• Support preparation and execution of business and user-focused testing activities.
• Assist with validating that terminal data is accurate and fit for intended business use.
• Validate reporting/dashboard functionality against agreed requirements.
• Support defect clarification and business validation during testing.
• Coordinate with end users during implementation and adoption activities.

The testing need was specifically highlighted during the call, including validating that the data is correct and that reporting dashboards operate as expected.
End-User Engagement & Change

• Engage with end users throughout solution development and rollout.
• Support user readiness, training and communications.
• Help users understand new dashboard and reporting capabilities.
• Gather end-user feedback and translate it into actionable requirements or improvements.

Required Experience & Skills
Essential

• Strong Business Analysis experience within complex business and technology transformation environments.
• Excellent requirements elicitation, analysis, documentation and stakeholder-management capability.
• Experience working across business, technology, data and third-party/vendor teams.
• Strong understanding of data-driven requirements, integrations and reporting/dashboard solutions.
• Experience supporting testing, business validation and user acceptance activities.
• Ability to engage credibly with both business users and technical specialists.
• Strong facilitation and communication skills, with the maturity to manage senior and geographically distributed stakeholders.
• Ability to operate independently and take ownership of BA deliverables within a complex programme environment.

The requirement discussion particularly emphasised finding a BA who is strong across both data and stakeholder engagement.
Preferred / Highly Desirable

• Familiarity with T&S C&P, particularly Trading Operations and/or Terminals.
• Understanding of terminal inventory management and related operational data.
• Familiarity with:
  • EDP
  • Databricks
  • Unity Catalog
  • Power BI
  • PIDX (Petroleum Industry Data Exchange)
• Experience working on SaaS/vendor integration initiatives.
• Experience with data ingestion, APIs, data standardisation and reporting solutions.
• Previous experience working with geographically distributed North American business stakeholders.

Key Stakeholder Groups
The successful candidate will work across a broad stakeholder landscape including:

• STUSCO Trading Operations
• Operators and Schedulers
• Americas Commercial Operations Transformation
• North America Terminals
• DTN
• Terminal Cockpit / EDP
• PDX / EDP
• Architecture
• ERS
• SOM
• Contracts & Procurement
• Other relevant T&S and IDT global teams

Please Note:
The ECI Group uses AI‑assisted tools in the early stages of application review, with all decisions guided by human oversight and fully compliant with General Data Protection Regulation (GDPR) and ECI Group’s applicable data protection policies and Privacy Notice.

No C2C candidates will be considered for the job posting.

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