Entry Level Passenger Service Agent Jobs
New grad passenger service agent jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong customer service internships or hands-on airport work can matter more than a long resume. Most openings are on-site roles across Transportation & Logistics, with employers like Unifi and Swissport hiring at this level now.
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Showing 5 of 11+ Entry Level Passenger Service Agent jobs
INTRODUCTION
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
JOB SUMMARY
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
BENEFITS
- Flight Privileges: Offered after 30 days for employees and eligible family members!
- Weekly pay for hourly employees (could change it specific to the state e.g. CA)
- Full time starts at 30 hours per week!
- Paid time off (for full-time employees).
- Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
- 401k for all employees.
- Exclusive discounts and additional wellness programs.
JOB DUTIES
- Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Adhere to all safety procedures and policies.
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
- Complete work in a safe and secure manner, following company safety and operational standards.
- Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.
QUALIFICATIONS
- High School diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required as per airport or state or customs requirements.
Physical Requirements
- Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
WORKING CONDITIONS
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
- Must be able and open to work in outside weather conditions which may include severe seasonal elements.
A.M. shift, P.M. shift
INTRODUCTION
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
JOB SUMMARY
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
BENEFITS
- Flight Privileges: Offered after 30 days for employees and eligible family members!
- Weekly pay for hourly employees (could change it specific to the state e.g. CA)
- Full time starts at 30 hours per week!
- Paid time off (for full-time employees).
- Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
- 401k for all employees.
- Exclusive discounts and additional wellness programs.
JOB DUTIES
- Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Adhere to all safety procedures and policies.
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
- Complete work in a safe and secure manner, following company safety and operational standards.
- Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.
QUALIFICATIONS
- High School diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required as per airport or state or customs requirements.
Physical Requirements
- Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
WORKING CONDITIONS
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
- Must be able and open to work in outside weather conditions which may include severe seasonal elements.
A.M. shift, P.M. shift
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Who's Hiring
Top Industries Hiring
- Transportation & Logistics
Entry Level Passenger Service Agent Jobs: Frequently Asked Questions
How do I get an entry level passenger service agent job?
Start by highlighting any customer-facing experience, even outside aviation, such as retail, hospitality, or volunteer work. Employers hiring at the entry level prioritize strong communication skills, a calm demeanor under pressure, and reliability. A familiarity with airline reservation systems is a plus but rarely required at this stage. Tailoring your resume to show service-oriented accomplishments gives you a clear edge over generic applications.
Which companies hire entry level passenger service agents?
Companies hiring entry level passenger service agents right now include Unifi and Swissport, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a mix of major commercial airlines, regional carriers, and airport ground handling contractors that actively recruit candidates with little or no prior aviation experience.
Are there remote entry level passenger service agent jobs?
Yes, though most passenger service agent roles are on-site by nature. About 0% of entry level passenger service agent openings are remote or hybrid as of November 2026, and those tend to be reservation, ticketing support, or customer care positions handled by phone or chat rather than airport floor roles.
Are these new grad passenger service agent jobs?
Yes, many of these listings are new grad and junior roles that explicitly welcome recent graduates and candidates with zero to two years of experience. A new grad friendly posting typically notes that internships, vocational training, or a demonstrated customer service background can substitute for direct airline experience, making them accessible to first-time job seekers entering the aviation industry.
Which industries hire the most entry level passenger service agents?
Entry Level passenger service agent roles concentrate in Transportation & Logistics, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at the entry level because they depend on high volumes of passenger interaction, continuous staff turnover, and a steady pipeline of new talent willing to train on the job.