Patient Care Manager Jobs in Boston, MA

Massachusetts General Hospital | Mass General Brigham

Boston, Massachusetts

Lead Nursing Excellence at One of the World's Most Respected Academic Medical Centers

Massachusetts General Hospital (MGH), a founding member of Mass General Brigham, seeks an exceptional nursing executive to serve as Senior Vice President of Patient Care Services and Chief Nursing Officer (SVP/CNO).

This is a rare opportunity to shape the future of patient care, nursing practice, workforce innovation, research, and clinical excellence at a globally recognized academic medical center consistently ranked among the nation's best hospitals.

As a member of the executive leadership team, the SVP/CNO will oversee the largest clinical workforce within the organization and play a critical role in advancing MGH's mission to improve patient care, advance scientific discoveries, educate future healthcare leaders, and strengthen the health of the communities we serve.

Why This Role Matters

The SVP/CNO serves as the senior nursing executive for Massachusetts General Hospital and is responsible for leading a world-class Patient Care Services organization across inpatient, ambulatory, and community settings.

This leader will influence the future of nursing and interdisciplinary care delivery by:

• Advancing patient safety, quality, and service excellence
• Driving innovation in care delivery models
• Strengthening workforce engagement and professional practice
• Supporting nursing research, education, and scholarship
• Partnering with physicians and operational leaders to achieve strategic and financial objectives
• Building a culture of inclusion, collaboration, accountability, and continuous improvement

The SVP/CNO reports operationally to the MGH/MGPO Chief Operating Officer and partners closely with the MGH President and senior leaders across Mass General Brigham.

Scope & Impact

The SVP/CNO provides executive oversight for a broad portfolio of patient care and support services, including:

• Nursing
• Respiratory Care
• Social Services
• Spiritual Care
• Language Services
• Case Management
• Clinical Support Services
• Volunteer Services
• Workforce Engagement Programs
• Staff Learning & Professional Development
• Nursing Research & Innovation
• Patient and Family Programs

In partnership with physician and operational leaders, this executive is accountable for ensuring exceptional patient outcomes, operational excellence, workforce effectiveness, and regulatory compliance across one of the most complex healthcare environments in the country.

What You'll Do

Executive Leadership & Strategy

• Serve as a key member of the MGH executive leadership team.
• Shape organizational strategy and clinical transformation initiatives.
• Lead the development and execution of innovative care delivery models.
• Advance workforce excellence and nursing professional practice.

Quality, Safety & Patient Experience

• Ensure the delivery of safe, equitable, evidence-based, patient-centered care.
• Partner with clinical leaders to improve quality outcomes and patient satisfaction.
• Foster a culture of continuous learning, accountability, and excellence.

Operational & Financial Leadership

• Lead major operating and capital budget initiatives.
• Drive performance improvement and operational effectiveness.
• Ensure resources are aligned with organizational priorities and patient needs.

Education, Research & Innovation

• Support one of the nation's premier nursing research and professional development environments.
• Advance nursing scholarship, clinical innovation, and workforce development.
• Strengthen partnerships with academic institutions and professional organizations.

Candidate Profile

The successful candidate will be a visionary nursing leader with a demonstrated record of leading large, complex healthcare organizations and inspiring teams through periods of transformation and growth.

Required Qualifications

• Doctorate in Nursing, PhD, or equivalent doctoral degree
• Active Massachusetts RN license (or ability to obtain)
• Minimum of 10 years of progressively responsible executive leadership experience
• Experience within a large academic medical center
• Proven success leading complex, matrixed healthcare organizations
• Demonstrated ability to drive organizational transformation and clinical excellence

Preferred Qualifications

• Nurse Executive Advanced Board Certification (NEA-BC)
• Active engagement in nursing research, education, and professional organizations

The Leadership Competencies We Value

• Strategic Vision
• Transformational Leadership
• Operational Excellence
• Financial Acumen
• Collaboration & Influence
• Workforce Engagement
• Innovation & Change Leadership
• Executive Presence
• Relationship Building
• Communication & Stakeholder Management
• Commitment to Diversity, Equity, Inclusion, and Belonging

Why Massachusetts General Hospital

For more than 200 years, Massachusetts General Hospital has been at the forefront of healthcare innovation, clinical excellence, education, and research.

As part of Mass General Brigham, you'll join an organization that is redefining healthcare delivery while remaining deeply committed to compassionate care, scientific advancement, and improving lives.

This role offers the opportunity to influence nursing practice and patient care at the national and global levels while leading one of the most respected nursing organizations in healthcare.

Compensation & Benefits

The salary range for this position is $550,000 – $650,000 annually, plus a comprehensive executive benefits package.

Mass General Brigham offers competitive compensation, robust health and retirement benefits, professional development opportunities, and the chance to make a lasting impact on patients, families, caregivers, and communities.

Join us in shaping the future of nursing and healthcare.
Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Work Location: In person