Patient Concierge Jobs
Patient Concierge jobs are open across hospitals, outpatient clinics, luxury healthcare facilities, and senior living communities, at every level from entry-level to lead, with specializations in surgical coordination, VIP patient services, and care navigation. Find a role that fits below and apply directly.
Find Patient Concierge JobsOverview
Open roles106+
Top statePennsylvania
Top employerUPMC
Top cityPittsburgh, PA
Work type88% On-site
Top industryHealthcare
Showing 5 of 106+ Patient Concierge jobs
Patient Experience Concierge
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New 19h ago
Yeshiva University
Patient Experience Concierge
New York, New York
New 19h ago
D
New Patient Concierge
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New 20h ago
Dental Office
New Patient Concierge
Big Stone Gap, Virginia
New 20h ago
Patient Concierge Supervisor - Ambulatory - Days
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Added 1d ago
VCU Health System
Patient Concierge Supervisor - Ambulatory - Days
Henrico County, VA
Added 1d ago
Patient Concierge
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Added 1d ago
Skin Center Boston
Patient Concierge
Brookline, Massachusetts
Added 1d ago
T
Patient Experience Concierge
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Added 2d ago
The Schultz Center
Patient Experience Concierge
Sharpsburg, Georgia
Added 2d ago
New 19h ago
Patient Experience Concierge
Yeshiva University·New York, New York
Job functions:
High school diploma or GED
1,001-5,000 employees
Job Description
Patient Experience Concierge
Job No: 499226
Work Type: Staff Full-time
Department: School of Dentistry
Location: Dental School Campus, 105 West 33rd Street, New York, New York 10120, New York
Position Summary:
Yeshiva University announces its new DDS program and is hiring new faculty and staff to support the school. The curriculum will integrate Digital Dentistry techniques to be taught by today's dental thought leaders and master clinicians. The school plans to provide a unique 36-month dental education program through an innovative “Block” style curriculum which will ensure in-depth learning and understanding. Please join this new and innovative proposed DDS program.
The Patient Experience Concierge supports the daily front desk and patient access operations of the College of Dental Medicine and serves as a primary point of contact for patients and visitors. Reporting to the Manager of Patient Experience, the Concierge is responsible for patient registration, check-in and check-out, demographic and insurance verification, appointment scheduling, patient communications, and maintaining accurate patient information within the electronic dental record and practice management system.
The position works closely with Patient Experience Specialists, clinical staff, faculty, administrative teams, and the Business Office to support efficient patient flow and resolve registration, insurance, scheduling, or account-related issues that may affect patient care. The Concierge also prepares and validates upcoming patient schedules in advance to help ensure required information and documentation are complete before the scheduled visit.
Position Responsibilities:
- Manage front desk operations, serve as the primary point of contact for patients and visitors, greet patients, complete check-in and check-out, and support efficient patient flow throughout the clinic.
- Verify patient identity and confirm required demographic information at check-in, including date of birth, current address, telephone number, and insurance information.
- Ensure all required patient registration forms, acknowledgments, consents, and applicable policy forms are completed accurately and signed.
- Scan and upload current government-issued identification and dental insurance cards into the electronic patient record.
- Verify dental insurance eligibility and benefits prior to the patient's appointment and, when coverage is unverified or incomplete, use available payer portals and verification systems to obtain or confirm coverage information and minimize delays in treatment planning and care.
- Prepare and validate patient schedules at least three business days prior to scheduled appointments to ensure required registration, insurance, demographic, and administrative information is complete and accurate.
- Maintain accurate and complete patient demographic, insurance, registration, and appointment information within the electronic dental record and practice management system.
- Schedule, confirm, cancel, and reschedule patient appointments in accordance with College of Dental Medicine scheduling protocols.
- Assist patients with patient portal access and completion of electronic registration information, as applicable.
- Receive, respond to, and appropriately route patient telephone calls, messages, inquiries, and other communications.
- Communicate effectively with the Business Office regarding patient accounts, insurance matters, financial requirements, and other issues requiring coordination to support timely patient care.
- Coordinate with Patient Experience Specialists, clinical staff, faculty, and administrative personnel regarding patient arrivals, scheduling concerns, delays, and other matters affecting patient flow.
- Identify incomplete registration, insurance, or other administrative requirements and work to resolve outstanding items before or during the patient visit, as appropriate.
- Maintain patient confidentiality and comply with HIPAA, institutional policies, and established patient access and front desk procedures.
Experience & Educational Background:
- High school diploma or GED required; 5-7 years of experience in a dental, medical, healthcare, or other patient-facing healthcare environment required.
- Experience with patient registration, appointment scheduling, insurance verification, electronic health records, or dental practice management systems strongly preferred.
- Proficiency with Microsoft Office products, including Outlook, Word, and Excel, required.
- Experience working in a high-volume patient care environment preferred.
Skills & Competencies:
- Ability to learn and efficiently utilize electronic health records, dental practice management systems, insurance verification portals, and related technology.
- Demonstrated knowledge of dental insurance, eligibility and benefit verification, common dental procedures, and dental terminology.
- Strong patient service skills and the ability to provide a professional, welcoming, and patient-centered experience.
- Ability to communicate professionally and effectively with patients, faculty, students, staff, the Business Office, and other departments.
- Strong attention to detail and accuracy in patient registration, insurance information, scheduling, and electronic records.
- Ability to work effectively in a team-based clinical environment and manage a high volume of patients and competing priorities.
- Ability to develop and maintain strong working relationships with faculty, students, clinical staff, and administrative personnel.
- Proficiency in basic computer applications, including Microsoft Office.
- Ability to maintain confidentiality and comply with HIPAA, FERPA, institutional policies, and applicable state and federal requirements.
- Strong organizational, problem-solving, and time-management skills with the ability to identify, resolve, or appropriately escalate patient access and scheduling issues.
Salary Range:
$35.72 – $35.72 per hour
About Us:
Yeshiva University is dedicated to academic excellence, intellectual exploration, and the advancement of timeless values that shape and impact lives. With a rich tradition rooted in Jewish thought and heritage, YU fosters a dynamic learning environment across its undergraduate, graduate, and professional schools. Our mission is to cultivate the next generation of leaders who will contribute meaningfully to society, guided by a commitment to ethics, innovation, and service. Our community extends far beyond the classroom, encompassing thousands of students, faculty, staff, and more than 70,000 alumni and supporters worldwide, all working together to build a brighter future.
As a Yeshiva University employee, you will be part of a welcoming, diverse, and intellectually engaging community that values collaboration, excellence, and professional growth. We offer a supportive and stimulating workplace with tangible employee benefits, opportunities for advancement, and a strong sense of purpose. Beyond professional development, YU is committed to ensuring a high quality of life for its employees, offering a work environment that prioritizes well-being, work-life balance, and a culture of mutual respect. Every role at YU contributes to our broader mission of education, research, and societal impact, ensuring that all members of our community—students, faculty, staff, alumni, and friends—are inspired to make a difference. We invite you to bring your talent and passion to YU and join us in shaping the future.
Equal Employment Opportunity:
Yeshiva University is an equal opportunity employer committed to providing employment opportunities to all employees and candidates without regard to race, color, age, sex, national origin, disability status, or any other characteristic protected by federal, state, or local laws.
Back to job search
To apply, visit https://yeshiva-university-careers.career-pages.com/jobs/patient-experience-concierge-dental-school-campus-105-west-33rd-street-new-york-new-york-10120-new-york-united-states
je-a64d35d504a84ea1bf80655630fa80ad
Yeshiva University
Patient Experience Concierge
New York, New York
New 19h ago1,001-5,000 employees
Job functions:
High school diploma or GED
Job Description
Patient Experience Concierge
Job No: 499226
Work Type: Staff Full-time
Department: School of Dentistry
Location: Dental School Campus, 105 West 33rd Street, New York, New York 10120, New York
Position Summary:
Yeshiva University announces its new DDS program and is hiring new faculty and staff to support the school. The curriculum will integrate Digital Dentistry techniques to be taught by today's dental thought leaders and master clinicians. The school plans to provide a unique 36-month dental education program through an innovative “Block” style curriculum which will ensure in-depth learning and understanding. Please join this new and innovative proposed DDS program.
The Patient Experience Concierge supports the daily front desk and patient access operations of the College of Dental Medicine and serves as a primary point of contact for patients and visitors. Reporting to the Manager of Patient Experience, the Concierge is responsible for patient registration, check-in and check-out, demographic and insurance verification, appointment scheduling, patient communications, and maintaining accurate patient information within the electronic dental record and practice management system.
The position works closely with Patient Experience Specialists, clinical staff, faculty, administrative teams, and the Business Office to support efficient patient flow and resolve registration, insurance, scheduling, or account-related issues that may affect patient care. The Concierge also prepares and validates upcoming patient schedules in advance to help ensure required information and documentation are complete before the scheduled visit.
Position Responsibilities:
- Manage front desk operations, serve as the primary point of contact for patients and visitors, greet patients, complete check-in and check-out, and support efficient patient flow throughout the clinic.
- Verify patient identity and confirm required demographic information at check-in, including date of birth, current address, telephone number, and insurance information.
- Ensure all required patient registration forms, acknowledgments, consents, and applicable policy forms are completed accurately and signed.
- Scan and upload current government-issued identification and dental insurance cards into the electronic patient record.
- Verify dental insurance eligibility and benefits prior to the patient's appointment and, when coverage is unverified or incomplete, use available payer portals and verification systems to obtain or confirm coverage information and minimize delays in treatment planning and care.
- Prepare and validate patient schedules at least three business days prior to scheduled appointments to ensure required registration, insurance, demographic, and administrative information is complete and accurate.
- Maintain accurate and complete patient demographic, insurance, registration, and appointment information within the electronic dental record and practice management system.
- Schedule, confirm, cancel, and reschedule patient appointments in accordance with College of Dental Medicine scheduling protocols.
- Assist patients with patient portal access and completion of electronic registration information, as applicable.
- Receive, respond to, and appropriately route patient telephone calls, messages, inquiries, and other communications.
- Communicate effectively with the Business Office regarding patient accounts, insurance matters, financial requirements, and other issues requiring coordination to support timely patient care.
- Coordinate with Patient Experience Specialists, clinical staff, faculty, and administrative personnel regarding patient arrivals, scheduling concerns, delays, and other matters affecting patient flow.
- Identify incomplete registration, insurance, or other administrative requirements and work to resolve outstanding items before or during the patient visit, as appropriate.
- Maintain patient confidentiality and comply with HIPAA, institutional policies, and established patient access and front desk procedures.
Experience & Educational Background:
- High school diploma or GED required; 5-7 years of experience in a dental, medical, healthcare, or other patient-facing healthcare environment required.
- Experience with patient registration, appointment scheduling, insurance verification, electronic health records, or dental practice management systems strongly preferred.
- Proficiency with Microsoft Office products, including Outlook, Word, and Excel, required.
- Experience working in a high-volume patient care environment preferred.
Skills & Competencies:
- Ability to learn and efficiently utilize electronic health records, dental practice management systems, insurance verification portals, and related technology.
- Demonstrated knowledge of dental insurance, eligibility and benefit verification, common dental procedures, and dental terminology.
- Strong patient service skills and the ability to provide a professional, welcoming, and patient-centered experience.
- Ability to communicate professionally and effectively with patients, faculty, students, staff, the Business Office, and other departments.
- Strong attention to detail and accuracy in patient registration, insurance information, scheduling, and electronic records.
- Ability to work effectively in a team-based clinical environment and manage a high volume of patients and competing priorities.
- Ability to develop and maintain strong working relationships with faculty, students, clinical staff, and administrative personnel.
- Proficiency in basic computer applications, including Microsoft Office.
- Ability to maintain confidentiality and comply with HIPAA, FERPA, institutional policies, and applicable state and federal requirements.
- Strong organizational, problem-solving, and time-management skills with the ability to identify, resolve, or appropriately escalate patient access and scheduling issues.
Salary Range:
$35.72 – $35.72 per hour
About Us:
Yeshiva University is dedicated to academic excellence, intellectual exploration, and the advancement of timeless values that shape and impact lives. With a rich tradition rooted in Jewish thought and heritage, YU fosters a dynamic learning environment across its undergraduate, graduate, and professional schools. Our mission is to cultivate the next generation of leaders who will contribute meaningfully to society, guided by a commitment to ethics, innovation, and service. Our community extends far beyond the classroom, encompassing thousands of students, faculty, staff, and more than 70,000 alumni and supporters worldwide, all working together to build a brighter future.
As a Yeshiva University employee, you will be part of a welcoming, diverse, and intellectually engaging community that values collaboration, excellence, and professional growth. We offer a supportive and stimulating workplace with tangible employee benefits, opportunities for advancement, and a strong sense of purpose. Beyond professional development, YU is committed to ensuring a high quality of life for its employees, offering a work environment that prioritizes well-being, work-life balance, and a culture of mutual respect. Every role at YU contributes to our broader mission of education, research, and societal impact, ensuring that all members of our community—students, faculty, staff, alumni, and friends—are inspired to make a difference. We invite you to bring your talent and passion to YU and join us in shaping the future.
Equal Employment Opportunity:
Yeshiva University is an equal opportunity employer committed to providing employment opportunities to all employees and candidates without regard to race, color, age, sex, national origin, disability status, or any other characteristic protected by federal, state, or local laws.
Back to job search
To apply, visit https://yeshiva-university-careers.career-pages.com/jobs/patient-experience-concierge-dental-school-campus-105-west-33rd-street-new-york-new-york-10120-new-york-united-states
je-a64d35d504a84ea1bf80655630fa80ad
See All 106+ Patient Concierge Jobs
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Find Patient Concierge JobsPatient Concierge Job Market
Who's Hiring
- UPMC13
- St. Luke's University Health Network9
- ClareMedica6
- Medpace3
- SimonMed3
Top Industries Hiring
- Healthcare & Medical Services
- Education
What Employers Look For
The qualifications that appear most often in patient concierge jobs.
- High school diploma or equivalent with one or more years of patient-facing healthcare experience
- Proficiency in electronic health record and scheduling systems such as Epic or Cerner
- Strong verbal and written communication skills for patient and clinical staff interaction
- Knowledge of HIPAA privacy regulations and patient confidentiality protocols
- Ability to multitask across check-in, coordination, and administrative duties in fast-paced settings
- Customer service or hospitality experience demonstrating conflict resolution and service recovery skills
Tips for Your Patient Concierge Job Search
Tailor your resume to the setting
Hospitals, concierge medicine practices, and senior living communities each expect different things. Reframe your experience to match: front-desk clinical settings want triage support skills, while luxury or VIP practices want white-glove service language and discretion.
Highlight patient-facing software fluency
Many postings screen for specific electronic health record platforms. Name the systems you've used directly in your resume, including scheduling tools and patient communication portals, so your application clears automated screening without ambiguity.
Apply early to roles that fit
Migrate Mate lists patient concierge openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare patient scenario answers in advance
Interviewers for patient concierge roles consistently ask how you've handled distressed or demanding patients. Prepare two or three specific examples that show de-escalation, follow-through, and empathy without compromising clinical boundaries or privacy.
Get a healthcare customer service certification
If you're moving into patient concierge work from a non-clinical service background, a recognized patient experience or medical office certification signals you understand HIPAA, care coordination basics, and clinical communication norms that general hospitality experience doesn't cover.
Follow up after interviews with clinical context
A thank-you message that references a specific patient-flow challenge the team mentioned, or connects your experience to a service gap they described, stands out more than a generic note in a field where candidate volume is high.
Patient Concierge Jobs: Frequently Asked Questions
Which companies are hiring the most patient concierges?
The companies hiring the most patient concierges right now include UPMC, St. Luke's University Health Network, and ClareMedica, with the largest share of openings in Pennsylvania, Florida, and Maryland, based on current listings on Migrate Mate as of November 2026. Health systems, outpatient surgery centers, and concierge medicine practices tend to post the highest volume of openings consistently.
How many patient concierge jobs are remote?
About 12% of patient concierge openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most roles in this field. The sub-areas most likely to offer remote or hybrid arrangements include care coordination, patient communication follow-up, and scheduling support for telehealth-centered practices.
How do you become a patient concierge?
Start by building experience in a patient-facing or customer service role, such as a medical receptionist, front-desk coordinator, or hospitality position. Familiarize yourself with electronic health record platforms and HIPAA requirements, since most employers expect this on day one. A medical office administration certificate strengthens your application, particularly if you're transitioning from outside healthcare.
Can you get hired as a patient concierge with little experience?
Yes, many entry-level patient concierge roles are open to candidates with strong service backgrounds outside of healthcare. Employers in this space prioritize communication skills, emotional composure under pressure, and reliability over clinical credentials at the entry level. Highlighting phone triage experience, conflict resolution, or any work in age-sensitive environments like senior care or pediatric settings makes your application more competitive.
What does the patient concierge interview process look like?
Most patient concierge interviews involve an initial phone screen focused on availability and service background, followed by an in-person or video interview with a hiring manager or department lead. You'll typically face behavioral questions about handling upset patients or competing priorities. Some employers add a brief role-play scenario to assess how you communicate under realistic conditions before extending an offer.
Where can I find and apply to patient concierge jobs?
You can find and apply to patient concierge jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and preferred setting, and apply directly to each listing that fits.
See All 106+ Patient Concierge Jobs
Find roles that match your experience and apply in just a few clicks.
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